6/10 Okay
Amanda
Traveled with family
Oct 5, 2025
Liked: Staff & service
Overall, our stay here was ok. The location is great and only a short walk to the old town. I booked a balcony room but didn’t really get that - it was more of a door that opened up but not really outside. I could have asked to change rooms but felt it wasn’t worth it. The room was spacious but bedding could definitely be improved. The cleaning of our room only happened once during our 4 night stay. We would go out each morning and return about 2pm to the room which hadn’t been serviced. They seemed to come later in the day which wasn’t great for us. Breakfast was average. On our first day we arrived at about 8am (breakfast ends at 9:30am) and many items were empty and didn’t look like they were being restocked. Other hotels in Vietnam had a lot more variety including fresh squeezed juices (not bottled). Also very busy at times with lots of tour groups. The service of the hotel was good. We had an issue with a very loud frog who kept us awake with its croaking. They got onto it, sorted it out and then the next day asked us if we wanted to change rooms. We only had one more night left so didn’t bother. Alice on reception was excellent - very friendly and helpful.
Amanda
Stayed 4 nights in Sep 2025
