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Terracotta Hotel & Resort Dalat

4.0 out of 5.0

Recent guest reviews

I stayed here one week ago with my family- we booked in a 3 bedroom villa which was right be the lake. My first impression was that this place was stunning- and we were amazed that the resort had received any negative reviews. After the hustle and bustle of Ho Chi Minh city, Terracotta resort in Da Lat couldn't be further from the pollution, noise and craziness of the city. The grounds are tediously maintained and beautiful. You see something different everywhere you look, with little animal statues scattered in groups along the entirety of the grounds. In some areas you can even hear soothing piped music. The villa itself was breathtaking, with fantastic views of the lake, well appointed king bed rooms and bathrooms which were spacious and inviting. Well worth the money in respect to the quality of the rooms and the setting. Buffet breakfasts were included and the selection was the largest I have ever seen. It truly was spectacular- with a massive dining room filled with different food stations- salads, hot Asian and European meals, a chef to prepare eggs, another to prepare pancakes, a desert station, as well as fresh breads and drinks. Some of the foods were a little bland compared to what you would normally expect- but overall it was fantastic. However- there were some massive downsides to the stay. Although the resort boasts great services- none of them come without a price. You don't even get access to basic utensils, crockery or cutlery in the villas unless you pay extra. There is a spa, sauna, pool, etc- but upon attempting to book in to use the services they were unavailable- particularly if you wanted to book in for a couple of people. There are basketball and tennis courts, but you need to hire the equipment (something like 30,000 vnd/ hour) and the equipment is poorly maintained. Basketballs and bike tires were flat when they were hired out, but they don't have any pumps to re-inflate them, making it an unwise investment. Although I would call this quite a Westernised resort in terms of services and set up (all written information is typed in both English and Vietnamese and nothing else), the staff have incredibly limited English skills- the exception being one of the drivers- Quang- who was excited to find out we had come from Australia and used every opportunity to practice his English skills on us- he really was a delight and the best thing about Terracotta resort. Some people make or break your stays- Quang definitely made our visit a happy one. In short- positives= * Great option of tours you can book through the resort and reasonably priced * Beautiful, well appointed rooms * Spectacular surroundings * Fantastic breakfast buffet * Quang Negatives= * You need to pay for literally anything extra * Additional services are expensive and not maintained, if available at all * Very limited English spoken by staff

We stayed at this hotel as I though we would be able to do lake activities. However, i could not locate any activities that were close by to the hotel. We went to Prenn Waterfalls (nothing special) which costed us 240,000 dong in taxis. There is only one restaurant even though the hotel mentions two restaurants and a bar. In one of the nights we decided to stay at the hotel and take dinner. I would not expect that a four star hotel has a salad with canned tuna on the menu. We took a setmenu and all the plates came at the same time (even the fruit), in which we ended with the food getting cold. Prices are higher then a normal vietnamese restaurant, however it is expected in such a hotel. There were no activities or anything to do in the evening. There are a gazilion different staff members in the reception and restaurant but almost none of them know any english. They just smile and say yes even though they would have not understood. Another thing is that they took our passport - the only hotel that kept them. Other hotels all just take a copy. I asked for a packed breakfast on our departure date since we left early and it definatley wasnt of a four standard. On the POSITIVE side, they offer three free shuttles during the day to and from Da lat centre which are very convenient. Taxis are stationed outside the hotel all the time which is also very useful. The room was super with a lovely view of the lake, a gigantic bed and good choice of english tv channels. Breakfast is delicious!!!

This place is beautiful, by the lake surrounded by amazing forest. I had the deluxe double room overlooking the lake and it was massive and so comfortable. I have read reviews that the staff were not good. This couldn’t be further from the truth, they were all so polite and helpful and welcoming. I loved my stay here! The food was delicious and the portions large. The spa offers great service at very reasonable prices. The only suggestion I would make is they could offer more free shuttles to town. There is only one in the morning, late afternoon and evening. Also I wasn’t really sure where to get the return shuttle, but I came back earlier than planned so I just got a taxi, no problem. There are always taxis parked out the front so it was easy to get to the airport. If you want a relaxing break from the city you should come and stay here for a day or two!

It may have 4 stars but it is not deserved. No hot water, power shorts out, you must buy your water, staff don't speak English at all, restruants food is over priced and average, they don't help book any tours, we had to find our own hotel room and where told the wrong directions, did not receive any information about dalat or hotel grounds - there are plenty of other places to stay for this price. And the bed was hard!! Rooms where okay, breakfast was good.

Good hotel with a great view of Lake.The breakfast is excellent with lots of variety to eat.One can enjoy the morning lake walk or sit beside lake and relax in the fresh air.Good hotel ambience and spacious room.Enjoyed every bit of experience in this resort.

The resort is placed near Tuyen Lam lake. You will love the atmosphere surround this as it is very quite and fresh. The resort itself is very big and quite. You can borrow a bicycle and have a ride around the resort or Tuyen Lam lake. Very good for family or couples want to escape from the busy city life. The staff is friendly and helpful. The shuttle bus drivers is helpful when showing and giving many guidance for guests. The room is clean and facilities is great. There is an indoor swimming pool; billiard tables; kids area etc. The hotel offers free shuttle bus to the city with 4 sessions. You should register at the Concierge or Receptionist in advance so they can arrange suitable bus type. As the resort is located near Tuyen Lam lake, you can enjoy the very good and beautiful view on the way from resort to the city and it only took you 15'. The restaurant is good but not so much choice for breakfast. There is an outside area so you can enjoy the fresh air while having breakfast if you don't want to sit inside.

We would have given a 5-star rating but deducting 1 star due to two problems: (1) the hotel policy requiring guests to leave their passports at the front desk and (2) the bathroom configuration. During our 2-week trip through VN (staying at 6 hotels), this is the ONLY HOTEL that requires their guests to leave their passports at the front desk during the hotel stay. Upon our insisting that we would not leave our passports with the front desk, the hotel receptionist agreed to just make copies of our passports. We suggest that the hotel management review this policy. (Apparently, other hotels comply with the Vietnamese law by just having make photocopies of their guests' passports.) The shower drainage was very slow in addition to the drainage hole was at the same level with the shower floor causing the water to accumulate where one stands to take the shower. The shower door was pulled out (instead of being pushed in), and therefore, water was dropping on the bathroom floor when we get out of the shower stall. Also, because the door was being pulled out, we could not put our slippers outside of the shower stall to step in after taking a shower. Other than those problems, we enjoyed the hotel beautiful and quiet setting (we were lucky that there was no gala during our two night stay). The variety of foods served at breakfast and dinner was excellent and the hotel staff were friendly and courteous.

-good garden view -very cool and the air is fresh. -sighseeing beautiful. -we love kidzone, there are so many funny game in side. karaoke, sliding, soccer table, billard, so much fun. - the food is good, they have breakfast buffet is so many kind of food, from asia to europe.

As a result of our glorified timeshare we were allocated the TERRACOTTA Hotel and Resort when we asked where in Vietnam we could go. The hotel and grounds are on the edge of a very large and beautiful lake, Tuyen Lam Lake, about 7km from Dalat's city center. No issue to get into town with taxis stationed outside the reception costing about 100 000 Dong, about 4$US or the hotel offers a free shuttle at set times. The gardens are absolutely beautiful and well maintained. The grounds are covered in a forest of pine trees, flowing lawn and amazing plant life with quirky statutes throughout. Wide roads lead to an array of different sized villas along the lake's edge. Plenty bird life and beautiful to sit and listen to the wind whisper through the tree tops. It is so peaceful to sit and watch the mist in the late afternoon roll down from the heights. Or early morning watch the completely still lake offering you plenty photo opportunities. Take a warm top or thick knitted cardigan as the late afternoons can be quite chilly. Last two weeks in September it rained every day. Most mornings were lovely, but always pack a raincoat and umbrella cos you will get caught in a shower. But it was never cold despite the rain in the day. One dried quickly and the streets sparkled. The reception and lobby area is at the top of the hill with two wings with hotel rooms on either side of it. The restaurant is off the lobby and from the restaurant one walks out onto a large square. The square plays host to various gatherings on weekends - team building, conferences and sporting events. During the week it was very, very quiet. Roll on Friday so does the dozen buses filled with hotel guests. Weekends it gets very noisy and busy at the hotel. It is a very big resort and massive grounds. Walk down a path leading from the square and you enter a building that houses the very well-equipped gym, billiard tables and entertainment area, a karaoke room and a spa which offers an array of services. Very good massages was had as well as other treatments. I would recommend making your bookings as it was very good and popular. Inside this building is also an indoor heated pool where it gets very loud with excited voices and screaming kids. It was well used by the guests. A few more chairs with soft coverings could improve things here and the acoustic could use some work. The hotel is within walking distance of the cable car if one doesn’t mind a walk along the lake passing the man-made waterfall. Or have a meal, coffee or a cold beer at one of the many small family run restaurants on the road running along the lake. You can also make use of the cute paddle swans and the boats to go for a cruise on the lake. We were allocated a 3 bedroom villa that was meters from the lake’s edge. Panorama 2. Far away from the noise of the main hotel, but close enough to everything else. You share the villa with other people. Sometimes it was a bit annoying when they slammed doors smoked inside or were loud. There is an open plan dining, lounge and kitchen area. There is absolutely nothing in the kitchen due to previous guests’ long fingers. So I don’t understand the purpose of it. There is a fridge and convection oven/microwave that we used to heat up food. We had room service a few times and the chips were always cold guaranteed! The rooms were well maintained and any issues were resolved very quickly. During our two week stay we made use of the laundry service from the hotel, which was not too expensive. If you washed anything it took ages to dry due to limited sunshine into the rooms or outside on the veranda. We found the beds comfy and the bathroom suitable. Standard items provided including a safe, umbrella, dressing gown, slippers. We always take our own mugs, tea, coffee and milk with us on holiday. No milk was provided by the hotel and the teas were strange herbal and the coffee the sugared sachet kind. We bought supplies like wine, beer, water and crisps at the local stores along the lake. The biggest disappointment was the restaurant. Inconsistent service and quality. Most of the staff had limited English. It was not an enjoyable experience for us and we did not enjoy the food. We only had breakfast there twice rather opting to go into town and enjoy the many cafes and restaurants recommended on here. We exchanged money at the hotel at the going rate as we could not find any banks in town wanting to exchange Aus$. There were some jewellery shops we did find that exchanged money for us. There is no dedicated bar where one can just sit and relax to have a few drinks. In the hotel brochures there is mention of another restaurant and bar, but when we questioned the staff we were informed only during the busy season. There is no real relaxing, lounging area where one can kick back and people watch. It was rather a stiff formal atmosphere. We had no real issues with the check in and out or the staff that helped us. Most spoke reasonable English and if they didn’t understand someone else was called to help out. This is a very relaxing location during the week. Weekends not so much due to the large numbers and noise from the loudspeakers, music and karaoke. By midnight it was usually quiet around where we stayed, but I can’t speak for those living in the rooms next to the square and reception area. In Dalat there are many, many things to do. We used Tripadvisor a lot to find how to keep ourselves busy.

Da Lat itself is not quiet. This resort is not in the city but next to a lake. A very quiet and peaceful place. The staff is very friendly and assisting where possible. The room is clean, modern and giving a great view on the trees. Breakfast is a very good Vietnamese buffet. I will come again.

Zone 7.9,Tuyen Lam Lake, Ward 3 Da Lat Lam Dong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Indoor pool

Within a short walk of Tuyen Lam Lake, Terracotta Hotel & Resort Dalat is within a mile (2 km) of Truc Lam Zen Monastery. This 315-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free valet parking. On a lake, the hotel is also close to Truc Lam Temple and Datanla Falls.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 315 rooms feature full-sized refrigerators/freezers, minibars, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free bottled water, and ceiling fans are also available.


Property features

Built in 2014, the brand new Terracotta Hotel & Resort Dalat offers an indoor pool, a health club, and a sauna. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for VND 150000 per person one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include an outdoor tennis court, free WiFi in public areas, and 4 meeting rooms.

Room options

Standard Room

Twin 2 | Sleeps 3

Superior Double Room

Full 1 | Sleeps 3

Deluxe Double Room

Full 1 | Sleeps 3

Deluxe Twin Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 154 reviews