Du Parc Hotel Dalat3.5 out of 5.0
Recent guest reviews
Checkin is OK, but Check out was very slow, take some time into account for this. The rooms are a bit old, but the bed was OK. Bathroom also bit dated. Bar closes quite early which seems to be normal in Vietnam. Across the street was a OK bar to have some drinks. Breakfast was OK. Taxi drive from the airport was around 30 minutes.
There is not a lot of positives about this place apart from it being a part of history and teh breakfast buffet is very good for Westerners and locals travelling. The food was very good and great choices available. The staff at reception were ok, but the lobby bar staff, in particular Anh were disgraceful. We sat in the pool (billiards) room for several hours waiting to play before being told there was a booking sheet for the table, then when we got on and played for 1 hour we were then subsequently told we had to pay 150,000 DNG ($10 Aus roughly) for the hire of it. The amount wasn't the problem, it was being told after the fact. Not to mention that the hire fee is free if you spend more than 300,000 DNG, which at the time we were at 260,000 and still going. But Anh decided that we were being billed separately (all charged to the room btw) and that didn't count. When trying to query this he continued to cut me off, talk over me, and then eventually said an expletive to me when I was walking off (our translator had overheard at this point). The hotel has one old lift that is slow, but has convenient stairs which we used to the 3rd floor almost all the time with no issue. The room itself was 319 which is on the end of the Hotel, and this is right next to the church which has significant bell ringing at 5am on a Sunday morning, so don't expect a sleep in, and keep the windows shut. The shower was without doubt the worst at any hotel I have ever stayed at in the world. No hot water at all though it, there was hot at the basin but not shower, and the water pressure was terrible. The massage was excellent at this place, but not sure if they are staff or contractors, but was very good. I would not recommend, nor would I stay at this hotel again. Was a shame because the history of it is a great read.
Strange green smear on wall by bed and could generally do with a bit of a spruce up, but fairly acceptable mid-range option. Staff at reception are lovely and try very hard, but massage girl is utterly clueless and unable to make appointments.
This place means that you stay in a piece of history from Vietnam. The hotel and staff are fantastic but be prepared for the fact that you are not staying in a mod-cons hotel. I was upgraded to one of the suites and the back of hotel (recommend) it was a charming room and it was lovely to sleep in. They have "bell boys" with caps and tails and the lift is the original "gated" elevator (so cute). I must commend the manager who helped me when I advised him I had a sore leg (bad muscle pain from having twisted something!) He immediately offered my a seat in reception and ran across the road to the sister hotel (The Palace-which is a must see !). He came back with some pain patches for muscle strain and proceeded to assist me. I suggested that I get some muscle gel to rub in and he (after giving me some tea) then instructed one of the "bell boys" to accompany me to the chemist to buy what I needed !! This is service above and beyond and I truly recommend a visit to stay and experience this hotel !! I will most definitely return to this hotel. Breakfast was excellent and the transport to and from the hotel - great.
Having been a long term business guest of this fine hotel, I have always praised the service and friendliness of the staff....but today, I experienced one of the worst reception experiences for a long time. I don't know why but some receptionists (in this case the lady HANG) feel the need to treat customers as if they are an inconvenience. A simple enquiry is treated with disdain and arrogance..all accompanied by frowning and the sense that the customer is such a major inconvenience. Rather than deal with this rudeness, I asked the office Manager to assist me and to his great credit and politeness, the simple matter that I requested (checking other room availability) was dealt with professionally. It was interesting to note the change in the receptionist attitude when the Manager came out...suddenly it was more friendly but this I expect would disappear with management being in attendance. I sincerely hope the Hotel senior management reads this review and remind certain reception staff that this is a HOSPITALITY business as there are plenty of hotels to choose from in Dalat.
It has a really cool decor, which takes you back in time. The staff is really friendly as well, and helped us book our bus tickets to Danang. I don't know if it was the time of year (october) or if this city generally is quite damp, but the rooms and the beds was a bit moist. The bathroom had a leaky faucet and felt at bit mouldy. Also, it took some time before the lights came on. It's not expensive though, and because of Dalats cool climate, you won't need an airconditioner. The market and the crazy house is walking distance (5-10 min).
We booked a free and easy tour here for 2 nights and it actually was not that expected. The hotels from the outside has a traditional look. Very antique and beautiful. The lobby is pretty dark, looks gloomy in the evening, especial in a sad city like Dalat. The standard room is too small but the bed is comfort. Breakfast in the cafe opposite, they didn't have many dishes but were nice enough. Location is a minus as it is too - too far from the center, but it is near some tourist attractions I aint so sure maybe the Con Ga church(?!) Du Parc is a very old hotel and it still has an antique green elevator. A super nice one I've never ever seen before elsewhere. But geez, its dang hard to open it, you have to use lots of strength, also to make it run, remember to close the entire door. Ah, mention about strength, same to the room's door.
We stayed two nights at this hotel. The impressive entrance and lobby, complete with smart uniformed bell boys gives the impression of something special. Unfortunately the hotel does not live up to its initial promise. Our room was spacious but drab and tired. There was mould on the bathroom walls and ceiling and the furniture was badly chipped and stained. In the main, staff were pleasant and helpful but some were not. Presenting our breakfast voucher was a bit like trying to cross a national border with dodgy papers! Our spa appointment was triple booked and when we went back the following day the spa was dismal and we lay on damp towels. The restaurant decor attempts to be chic and sophisticated but it is, in reality, a huge, cold, over bright space with no atmosphere. We were the only diners at 7:30 in the evening. The beautiful Art Deco lift frequently does not come when called if the gate has not been closed properly on one of the floors. The best asset was the charming and helpful doorman.
Good things; *location *staff is awesome Improvements *key to our room, they couldn't provide a key for the days we stayed there but the staff was kind to help us the countless times we had to enter our room *interior need an upgrade, strains on the walls etc. We would however stay again.
We had a double room which was mid-range in prices for this hotel. The room was small but clean and tidy. Bathroom facilities were tired. No air con and the ceiling fan only had two speeds - very fast or stopped. Hallways were dark, dingy and tired, but may be in keeping with some ideals of yesteryear? Staff were all very helpful and friendly. Breakfast had a good selection and nice location. Hotel was a short walk (5 minutes) from city centre and bars and restaurants. Would rate it more like three and a half stars than four.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 557 reviews