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Recent guest reviews

Great service is a hallmark of this hotel which has a cool vibe blending modern and historic elements. We had a family room on the second floor with a lovely view of the courtyard and the large figure in Christ on the hilltop from our balcony. The room had a king size bed on the main floor and two double beds in a loft upstairs for our kids. The hotel left us a selection of chocolates and cookies and a pot of hot coca tea after showing us around our room. Their welcome drinks which we received while in the spa area were delicious and they offer a course to make Pisco sours the famous local drink. There are complimentary teas available for guests near the lobby which is a nice touch. The hotel has a huge hot tub in their spa area with chaises for lounging on and plenty of towels and bathrobes laid out for guests, as well as lots of large candles which they lit at sun set. We were pleased to discover there is also a small but adequate gym. The breakfast buffet is very good with delicious pastries yogurts and fresh juices as well as eggs cooked to order. I had a grey cappuccino. We didn't eat dinner at the hotel but the menu looked very good.

This small hotel is in the former hacienda of a 17th century administrator of Cusco. All rooms face a large courtyard. The rooms themselves are quite large and the beds are very comfortable. The front desk staff members are very friendly and eager to please. The location is great, just a few minute walk to the Plaza de Armas (main square.) There are some small problems such as insufficient lighting near the head of the bed but all in all this is a charming place.

We were in love with this place! This little boutique hotel was beautiful, with a welcoming staff and top notch service. Upon arrival, you are greeted with Coca tea (yes, made from coca leaves, and believed to help with altitude sickness), and fresh juice. Breakfast is included in your stay and is quite the impressive spread of breads, fruits, cheeses, hot dishes, with eggs & espresso drinks made to order. (Be sure to try their version of eggs benedict on the specials list.) Each evening, they offer a free happy hour, where we received a hands-on Pisco sour lesson from the bartender where we got to make our own drinks! The rooms are also equipped with extra oxygen, should you need it, at an additional cost. We also took advantage of the spa on our final day, where we soaked in the hot tub and received heavenly massages. (Much better than the sketchy ones we got on the street earlier in our stay.) The spa was spendy by Peru standards, but on par with what you would pay at a nice spa in the U.S. You will need to stay in Cusco on the front end and back end of your Machu Picchu adventure, and you will store a majority of your luggage with the hotel while you take just a day pack to Machu Picchu.

This hotel was located close to the main square. The rooms are very spacious and very comfortable. The staff were helpful and nice to deal with. The spa pool is located in a different building to the rooms so you would get very cold walking back to your room. The food in the restaurant was average. We ordered a fish sandwich which did not taste very nice and an aubergine/salad sandwich which was missing the aubergine. The sandwiches took about 45minutes to arrive and we were the only people in the restaurant. There was a large selection for breakfast however the food is unusual. The rooms have free wifi. You may get breathless walking to and from the main square due to the altitude. We found walking slowly and taking breaks helped. Would recommend staying at this hotel

We enjoyed our stay at Casa Cartagena. The rooms were great, good size and very clean. The restaurant was wonderful. We used the spa services a few times and again very happy. The staff are wonderful and friendly. My only complaint is the coffee is not very good. Sorry but had to write that. Pisco sour was the best I have ever had. Thank you a great time.

Casa Cartagena is a beautiful hotel, centrally located (close to shopping, church, sight-seeing, etc), with friendly & helpful staff and great food. It has character and local charm. Spacious room. Quiet. I would recommend without exception.

First time staying at the property, and first time Cusco. LIKES -The bathrooms were amazing- big tubs and good bathroom products and towels. -Loved the tea and juice when we first arrived. It was a nice touch. -The rooms are spacious and well appointed, albeit the modern Italian furniture is a little odd. -The hotel grounds and impressive and so well kept. Beautiful. -The location is very close the main square and lots of good restaurants. -Lots of food options with their breakfast. -Most staff were incredibly warm and gracious. THINGS TO KNOW. -At check in, we were offered us an upgraded room, which is awesome. However, the room's windows faced the street. Avoid this if you can. There is constant honking and noise that was really unpleasant. We woke up a lot during the night. It looks like most rooms face the courtyard, so you're probably fine. I'm also confident this problem exists at most Cusco hotels in the city center, so just be mindful anywhere you're looking. -The wifi is a bit slow by Peru standards, and we had a router in our room. We stayed at another Cusco hotel (that wasn't nearly as nice) later in the trip and it was much faster. If you're just checking stuff on your phone, you'll probably be fine. -We also had some other weird things, like the phone in our room didn't work, a lamp didn't work, one of the electrical sockets didn't work. Just a little strange. -We also had this crazy beeping in our room that started in the middle of the night, like a smoke alarm that had the battery die. It was kinda crazy, but we didn't know what to do (because our phone didn't work to call the front desk). I think that resulted in a bad night's sleep, which may be a slight bias for my review here. It could be isolated. -I think there might be an airport shuttle, but I don't think we were aware. Might want to check on this. I think this is a gorgeous property, warm staff, top notch amenities, and great bathrooms, but I'm not actually sure I would stay here again due to the price for the experience we had. I didn't love the other property we stayed at in Cusco, but it was less than half the price. I'd weigh my options.

We stayed in this most beautiful, centrally located hotel for 3 nights (Junior Suite) before we visited Machu Picchu and another 2 nights (Royal Suite) after. This hotel has had a journey - it was once on the site of an Inca temple then home to Spanish nobility and finally restored into an AMAZINGLY Beautiful Hotel. Both rooms were fantastic - very comfortable King Size beds with all the amenities needed BUT the Royal Suite is a 2story extravaganza with a large spa bath AND of course candles, sauna, private massage room and 2 extra beds and bathroom and enclosed glass verandah overlooking the beautiful main courtyard. The attention to detail is evident - the airport pickup, the fantastic accommodation, complimentary Pisco Sour lessons in the bar every night and with a plate of appetizers, complimentary coca tea (available 24/7near the front desk) and biscuits delivered to our room on arrival, Breakfast Buffet to delight with everything available eggs made to order, the main courtyard gardens, assistance with directions/taxis/tours with drivers the list is endless AND all with a lovely happy smiling face. Pisco Sour lessons are SO much fun and a MUST DO - we even had a ginger version one night which was so refreshing! It’s a great place to unwind and chat to the bar tender who advised us on what brand of Pisco to purchase Duty Free as we didn’t buy it locally. We had dinner EVERY night in the dining room (where breakfast is also served) as the food was fabulous and NOT overpriced and the portions were extremely GENEROUS! Using a hotel to do a large amount of washing gets expensive but on our walking journey we found a great laundromat on ‘Calle Suecia’ very near the main square – the lady weights the washing (5kg for us) and charges a very reasonable amount (A$15) and all neatly folded and ready in 2-3hours!! As Cusco is at high altitude (3399m) we planned nothing or 2 days, a wait and see approach, took Diamox for altitude, liquid chlorophyll to add to water and lots to drink, coca tea (morning and lunch but never at night), rest and pace yourself – we did and had NO problem at all! Set out for a walk on day 1. Can’t say enough fabulous things about this beautiful hotel AND would return and stay here again in a HEART BEAT

Wow. Our family of 5 recently had the pleasure of spending two nights in two rooms at the Casa Cartagena hotel and it was truly a perfect stay. The hotel is located a short walk from the Plaza des Armes on a charming little street. The hotel's main entrance is a non-descript door but once you enter it you know you have truly arrived at a world class boutique hotel. The lobby, like the rest of the hotel, is a striking mix of the old and the new as the furnishings are all quite modern but the original structure of the hotel--including the courtyard--remain intact. Just off the lobby are a few sitting rooms as well as a small bar and the small restaurant. The bar serves ones of the best pisco sours we had on our tour around Peru and the bar tender will even teach you how to make your own! The restaurant serves breakfast, lunch and dinner and the food and selection are fantastic (make sure you have the chicken soup--it's fantastic!) Just off the restaurant and bar is the main courtyard that leads to the rooms and the spa (we did not have time to visit the spa, but it looked really nice). With only 15 rooms, the hotel is always quite and it feels more like you are staying with old friends. The rooms are large with very comfortable beds, fast Wi-Fi, large flat screen tvs, a small balcony and the best bathrooms we had in all of Peru. The bathrooms have a separate shower and deep soaking tub, a large well lit sink and a separate toilet and bidet area. The hotel offers eco-friendly shampoos, conditioners and soaps and wonderfully soft robes. Although the "hard" product offered by the hotel is fantastic, it is really the service that sets the Casa Cartagena apart. From the moment we checked in until the moment we departed, the service could not have been better--whether it was the servers in the restaurant, the housekeepers, the doorman or the front desk staff-everyone we encountered was genuine and seemed keenly focused on ensuring that we enjoyed our stayed to the fullest. The service is, quite simply, subtle yet flawless. To be honest, we probably would not have chosen the Casa Cartagena for our Cusco stay had it not been so highly recommended by our Cusco-based travel planner but I am so glad we ended up taking her advice as the Casa Cartagena was the perfect choice. We highly recommend the Casa Caregena, Bravo!

Stayed here for 2 nights during our honeymoon, and just loved it. Spa is very nice and relaxing, the central courtyard is so pretty, and well the breakfast is something to behold! The staff cannot do enough for you and just so friendly. Definitely recommend for a bit of luxury in Cusco.

Pumacurco 336 - Centro Histórico Cusco Cusco

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Cusco Historic Center, Casa Cartagena is next to Pre-Columbian Art Museum and Inca Museum. This 4.5-star hotel has 15 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi. Museum of Religious Art and Hatunrumiyoc are also a short walk from this Cusco hotel.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 5:30 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of Casa Cartagena's 15 heated rooms provide balconies, minibars, and free local calls. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Select Comfort beds sport Frette Italian sheets and bathrooms offer rainfall showers and hair dryers. Other standard amenities include safes and desks.


Property features

At Casa Cartagena, guests enjoy a full-service spa, an indoor pool, and a fitness center. For transportation, you can make use of a free shuttle from the hotel to the airport (available 24 hours), as well as an area shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Grand Suite

Full 2 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

96% of guests recommend this hotel

Total of 658 reviews