Palacio Manco Capac by Ananay Hotels

This is nice place to stay. Isolated from busy town but 15 minutes walking distance from downtown. Edwin and other staff are very friendly, professional and helpful for any needs. From this place you can enjoy in nice view of Cusco valley. You can enjoy your breakfast planning daily trips. Food is delicious in small restaurant with Peruvian cuisine. Our overall rate is 5*

We enjoyed our stay at the Palacio Manco Capac to the fullest. Great view overlooking the old part of Cuzco. The location is super to reach the city or Sacsayhuaman by foot or taxi as it is located in between. The rooms are spacious and the food is excellent. The only thing we would suggest is to have dinner in the breakfast area as it is more warm there although the ambiance in the dinner and welcome area for a nice dinner is more suitable. Breakfast is great with so many choices. We also would like to compliment the staff.

I got a double room for 100 USD including breakfast. Very nice view overlooking Cusco - Friendly people and rooms are fine. It is not a 5 star hotel - More like 3 stars. It needs a renovation and could become a classic hotel. Two lama's live at the hotel - They need a cut or cleaning - They were duty.

Several reasons we loved this hotel. The setting was beautiful, the property was beautiful, and included some Incan stone work. It sits above the noise and bustle of the city, yet has an amazing view of the city. We had drinks in the lobby meeting area with friends with a fire going on a chilly night. Very nice. We liked the setting so much, and we were having so much fun talking with friends that we stayed and had dinner right there. Later when we needed to print our Machu Pichu tickets, the front desk lady offered to do it from her computer. While doing so, she recognized we did not have a complete reservation, or printable ticket, and then proceeded to rectify the problem! She may very well have saved our trip. Also, rooms were quiet, clean and very comfy. Included breakfast was very good.

The best and beautiful rooms!! Garden! Breakfast!! And general feel. There lobby is a gorgeous room and pleasant to sit there and looking at the gorgeous Cusco!! The gave us big umbrellas that helped us with the unpredictable weather

This hotel was a former Inca palace, and it is indeed beautiful. It sits on top of a hill and has fabulous views of Cusco. But there are a couple things this hotel needs to be a five-star. Customer service is lacking. I had a snafu with my travel arrangements and needed to make a collect call to the United States. The hotel, however, only allows domestic calls. I couldn’t even do an operator-assisted call at my own expense. Second, the hotel has a main house (the palace), which has 10 rooms. It also has a secondary guest house, which is where I stayed. The rooms in that part of the hotel are nicely appointed, but the walls are paper thin. Every time another guest comes in, you can hear it. You can hear doors closing and slamming, and you can clearly hear. Any conversations that take place in the hall or the common area. You will not have peace and quiet at this hotel. If you are a light sleeper, you will be constantly awaken. In addition, the guest house is secured by a large iron gate that is always locked. It was a bit tricky to unlock at times. Also, it feels quite creepy and unsafe going to this area at night alone (Away from the main hotel and lobby) since it does not have good lighting. Although you pay taxes and fees online for this property, at check-in, you will be notified that there is an additional 10 percent city tax—a fee that the hotel should disclose at booking. The other thing to note is that walking to the main square is a breeze. It is down hill. But you’ll want to take a taxi back to the hotel. It is a steep climb, with the streets pitched at 45 to 60 degrees. Obviously, this adds to the city’s charm (and gives the hotel its stunning views). But given the altitude, it is a bit physically stressful to walk back to the hotel, though it is only a short distance from the main square. Finally, the hotel called a taxi for me to the airport. At check out, I paid my bill, but the hotel forgot to charge me for laundry service. I was in the cab for 10 minutes, when the driver received a call from his dispatcher. The hotel asked the driver to turn around and take me back to the hotel—as though I had left and stiffed the hotel for the laundry. It felt insulting. It was poor customer service, and it held my needs (getting to the airport on time for my flight) in ill regard. The hotel should have had its own ducks in a row. It certainly should not have called my cab driver and forced me back to the hotel for a few measly dollars—dollars that it was their own fault for not charging me because it did not have its paperwork in order.

The hotel was very nice and the staff very accommodating. However, there are several things one should take into consideration before booking here. The place can be noisy and sometimes difficult to get to. The walls/doors at this hotel were very thin. When the front desk manager showed me to my room upon check in I could here my neighbors loudly copulating both right outside my room and after I entered the room. You can forget about sleeping in late at this hotel as it is next to two primary schools. If you don't hear the kids yelling then you will surely here the announcements coming in over the loudspeakers. Furthermore, the room that breakfast was served in had music blasting loudly. A final consideration: uber drivers have difficulty navigating to this location as there is a bug in the app that locates the hotel further north. You likely will be taking an Uber on your return if you are going out to dinner as the hotel is located in a higher up part of the city.

Had an awesome time. Can’t say I’ve stayed in a better hotel than this. The staff was awesome, at any point if you needed a taxi they were quick to getting you one. The rooms where very clean throughout my whole stay. Also there was always hot coffee and tea for you which was made fresh by the staff at all times. Couldn’t have asked for a better view too while eating breakfast.

I've been in many high end hotels, this one takes the top honors with it's excellent and very personalized service, quality accommodations and excellent food, including the breakfast buffet. Last but not least the breathtaking views of the Arqueological Capital of America, the city Cusco.