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Papagayo Beach Resort

4.0 out of 5.0

Recent guest reviews

This was our first stay at Papagayo Beach Resort. Our normal vacation spot was damaged by the hurricane. Overall we had a nice vacation. We are a couple in our 60's looking for a quiet relaxing getaway. The staff at the resort were friendly and helpful. We liked the open air concept of the villa. There was plenty to do and we enjoyed several meals at ZEST. The daily maid service was appreciated. The kitchen in the villa was adequate but a regular coffee pot would have been nice (we don't drink espresso) and it was rather sparse are far as cooking utensils, bowls, etc We choose a resort with a kitchen as we cook most of our meals in the unit. The air conditioning was fine in the bedroom but I would expect a queen or king mattress in a 4 star resort. The furniture in the villa was very uncomfortable. You could not rest your head or back up against anything unless you moved up against the wall or post outside. The location of our villa was near the back gate. I don't know if you can request the location but it was at least a half a mile walk to get to the beach and steep hills on the return walk. There were many evenings we would have liked to have gone back down to the beach but could not walk anymore. It might be nice to have some kind of shuttle several times a day to the beach especially for people in the back villas. We walked an average of 2.5 miles a day. The exercise is nice but a little excessive. Even a car does not help as there is limited parking down by the beach mid day. The pool by the reception area was closer and having a beautiful area for children and there parents is a great concept put it was rarely used. We liked the little cabanas were we could relax but constantly having to listen to screaming and crying children and infants forced us to leave the area on more than one occasion. The long list of rules poolside was never enforced and the children were very poorly supervised. (not only by the pool but throughout the resort in general). One day we sat for over an hour while a child jumped non stop into the pool from the wall by the steps and made it impossible to go in the water. The upper pool should be adults only. In conclusion, if you are an older couple looking for a quiet restful vacation, this is not the resort for you.

We stayed at Papagayos from Jan 22-Feb 2, 2018. There were 4 in our party and we stayed in one of their large(1500 sq ft) villas. The villa was very clean and well maintained. We had two bedrooms and baths. We had complete cooking facilities. The villa was a short walk to their facilities in the Jan Thiel beach area which is excellent. They have a large of beach with a very large saltwater pool which was great. Their facilities include several very good restaurants, a casino, and various stores for shopping. The service we received was excellent at the villa and at all beach facilities. We had an amazing vacation at prices extremely reasonable for a Caribbean island. Alan Schoenwiesner and party

We just stayed at the papagayo beach resort with our three kids and had an amazing time. We stayed in a two bedroom garden view villa- they brought in an extra bed for us, so one bedroom had three singles and the other a queen. There is a full kitchen, the bedrooms are airconditioned, and each villa has a wrap around porch and accordion doors so the entire living room can open up to the outside. There is a pool at the resort ( one adult size and one wading pool) and jan thiel beach is right across the road (5 min walk) where there is a sea-water infinity pool, beach chairs, and a small beach. There is a small grocery store about a seven minute walk from the resort, or you can take a free shuttle from the resort to a larger grocery store. The staff are lovely and very helpful. We did not realize the electricity was 220v but the staff lent us an adapter. Only downside- there are mosquitos and despite mosqito nets we did get alot of bites. It is pretty hard to keep the open- concept living room free of mosquitos. We did our own cooking so can't rate the restaurant but the full kitchen was well-equipped. While they only give you a few coffe pods for the coffee maker, you can buy more for a small fee at the desk. There is also a washer and dryer for a small fee. Would definitely stay there again. Definitely recommend to families.

We recently spent 10 days at Papagayo over Christmas and while the experience was overall very positive there were many small issues with room for improvement. I am giving them 4 stars but if 3.5 had been an option, that would be a more accurate rating. What makes me push it to 4 rather than 3? 1) It is an amazingly beautiful place with lushly landscaped grounds and stylish architecutre and 2) the people who work there do, for the most part, try hard to please despite the many issues with the resort. Arriving at the resort, where we had booked a 2 bedroom ocean-view villa for 10 days, we were given the keys and shown on a resort map where to find our accommodation. I was surprised by the fact that the staff left us to discover the villa on our own; I would have expected to have been personally shown around our unit. It took me several days to figure out how certain things ie the oven worked (eg. as both a microwave and a toaster oven). The villa itself had a few surprising features: the folding louvered doors are like shutters that you unlock and slide along a metal rail to open; it's not super easy to figure out how to do this. There are no actual windows - when the shutters are open the living space extends outside to the wraparound deck. This is a lovely feature but it explains why mosquitoes can be an issue (this wasn't a problem for us) and also why the villa got so hot. Overall we were quite happy with the design of the villa but those doors were a bit annoying to open and close whenever we came and went. The food package we had arranged for the first day was not delivered. We returned to reception who said they could still deliver it; it got there later that evening but seemed to contain a mish-mash of items without certain basics like tea bags. The next morning we were out early enjoying breakfast on the deck when the watering system turned on and sprayed smelly recycled water all over the table. It was simply a badly oriented hose pipe but we had to call and wait for a couple of hours before anyone came to fix it. The next day the 'fix' stopped working so we went into the garden and adjusted it ourselves. On the third day we began noticing a great many tiny ants in the kitchen area. I pointed this out to the cleaner who did a deeper clean of the counters and sprayed with bug spray. The next day the ants returned. I spoke to reception who promised to do something about it. Nothing happened. Returned the next day and spoke to someone who seemed a bit more responsive, and who explained that they would need to remove everything from the kitchen, including all our foods, fumigate and that we would need to be out of the villa for several hours. Fine, I said, agreeing to be out the following morning. Cleared out the kitchen and returned later that afternoon to find nothing had been done! Went back, complained, and eventually after further confusion it got taken care of the following day. No more ants but we did smell the insecticide for several days. I do get that this is the Caribbean and that bugs happen, but the guest service and follow up was really rather spotty. As for the resort itself, it should be noted that Papagayo is run like several separate establishments at Jan Thiel Beach. There is the resort, where we stayed, which has its own reception, restaurant and outdoor pool. There is the hotel with access to the main restaurant, bar and beach area with infinity pool by the ocean. And there is the plaza with a fitness club. As resort guests, we were automatically given access to the beach chairs (although no one ever checked our passes). This area is crowded and fairly noisy, although there is also private pool with seats for guest only. Regrettably only towards at the end of our stay did we discover the more laid back 'Koko's' private beach at the other end of Jan Thiel (5 min's walk). Not part of Papagayo but at 10 naf for a beach chair well worth it to get away from the music and people! At no time was the overall resort with its different features presented to us. We just had to figure it out. As for the health club, it was annoying to access and we were not made to feel welcome. In order to go, you must ask for a voucher from the resort reception for each visit. On arriving, the greeting from the owner was: "You do know if you want to come back, you'll need another pass?" Then, no access was given to change rooms or showers as we did not have member's cards. We were told to change in the toilet. Yuck. Needless to say, I did not return. Restaurant-wise, aside from the bar which was very well run, we went to the Beach Club restaurant twice and enjoyed the food but found the service to be spotty and overall very slow. Any of the other restaurants in the area beats them for service and food quality was pretty good. For really good meals, the best options are in Willemstad, if you're willing to do the 30 minutes drive. The Jan Thiel plaza shopping centre had a good food shop which was convenient, well-stocked and fresh, despite the fact that prices were a bit higher than the shops in town. The selection of fresh foods, breakfast stuff, wine, beer, etc. was perfect. Bottom line? A lovely place which could be far better with a more hands-on approach to resort management and a real concern for guest comfort.

We have spent 11 days here and it is absolutely wonderful. 2 retired couple so did not want late night parties or roust neighbours. There are 2 areas to the resort; main and spa. We were in the spa area which has a lovely pool with a bar and open air (covered) restaurant good for all meals of the day. Suites 394 and 396 have good views over the bay and just a 5 min walk from the pool area where there are plenty loungers and towels with shades when necessary. Call a shuttle and get a lift to the main area or alternatively walk along the rather dirty black sand beach. There you find another 4 restaurants, buffet, Italian, Asian, another open air one by a bar often with music. There is a lovely little coffee shop nearby for specialty drinks. We paid the extra for “preferred Club “ membership giving access to “seeside grill” with interesting food every day looking over the bay. Lovely in the evenings but ok any time actually. The staff are universally delightful and nothing is any trouble. Activities are pretty basic but paddle boards, canoeing and snorkelling are free. Jet skis and deep sea fishing all available for reasonable additional payment. Tours from the resort are available but don’t take them from a guy on the beach. There are 5 agents in the resort so take time and look at them. The weather was hot and sunny every day so brilliant for getting away from UK weather in January. Finally try to fly to Liberia airport (30 mins away) rather than San Jose (3.5 hrs). Apparently Tonoto flights go directly there so UK / Toronto / Liberia is worth trying. Well if you go to Costa Rica I can’t imagine what would trump this so if you go I am jealous.

Our stay at Papagayo was pleasant not more than that. To many cheap tourists from the Netherlands making to much noise. Room was nice and clean, the beds were horrible there wasn't a kingsize bed but 2 beds that were put together. Personal was polite and respectful.

Beautiful resort and staff! Decided to visit twice this year, once in February and again in December. The rooms have a beautiful ocean view and quick access to the beach. Also, there are many options on site for meals and even a grocery store. The front desk staff and "Sashia Sweet" was amazing and made sure our stay was nothing but the best. She helped us with all of our questions and gave my mother a lovely bottle of wine for her Birthday. I would recommend this place to any and everyone.

With an ocean side view upgrade room we felt that waking up and drinking coffee on the balcony was pure joy. The beach front location is great and having a supermarket next door and several restaurant was extremely convenient. Staff is very friendly and kindly. Only complaints were that we had each contacted the hotel to separate the bed into two beds and when we arrived exhausted after midnight, the beds were not yet changed. The staff is very kind. But service at restaurant and bar was very slow. Beach towels should be available at the beach , not just at front desk. Also coffee allowance per room should be more generous. Finally cub u The beaches are fabulous. All in all, a delightful vacation

We arrived at Papagayo Beach Resort after almost 12 hours travel with our baby and the receptionist was soo kind to bring us immidiately to our bungalow, we could check in the morning after. With this kind gesture we have felt home and understood. The bungalow is amazing! Very spacious and tastefully decorated. In the morning we could have breakfast on the terrace with the sounds of the birds. The bungalow are located far from each other so everyone has its own privacy. The place is also very quite. From the terrace you can admire different spices of birds. The bedrooms have both a private bathroom with shower. The airconditioning worked very well. The kitchen is also very well equipped. Nespresso coffee machine, dishwasher (most important, because you don't want to wash dishes on your holiday) and large fridge and freezer. The bungalows are cleaned daily. We also enjoyed our time at the Papagayo Beach club, the infinity pool is amazing! In conclusion we had a wonderful stay and we can definitely recommend it. We would like to thank the staff for making our holiday pleasant.

Papagayo was a great choice for us, the villas were spotless, tasty décor, lots of room and great kitchen. The porch all around the villa was perfect for relaxing, iguanas and birds all around. The Beach Club was excellent, great infrastructure, and having a supermarket adjacent to the resort came in handy. Highly recommend for families.

Jan Thiel Baaai Z N Jan Thiel

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Papagayo Beach Resort places you next to Jan Thiel Beach and within 2 miles (3 km) of Fort Beekenburg. This 80-room, 4-star condo resort welcomes guests with conveniences like a casino, an outdoor pool, and free in-room WiFi. Curacao Sea Aquarium and Curacao Dolphin Academy are also nearby.


Dining

Enjoy a bite to eat at the condominium resort's restaurant, or relax with a drink at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All 80 air-conditioned condos feature kitchens, 2 bathrooms, and furnished patios. There's space to spread out with 2 bedrooms and living rooms. Guests can expect to find TVs and stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones.


Property features

Guests of Papagayo Beach Resort enjoy a casino, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available on request) for USD 110 per room roundtrip. The front desk has multilingual staff that can help with dry cleaning/laundry and tours/tickets. Other amenities at this family-friendly condominium resort include a health club, free WiFi in public areas, and a terrace.

Room options

Villa, 2 Bedrooms, Garden View

Queen 1 | Sleeps 5

Villa, 2 Bedrooms, Sea View

Queen 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 372 reviews