Papagayo Beach Resort4.0 out of 5.0
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Recent guest reviews
We had an amazing stay. There were 17 of us staying in various villas and rooms. The facilities are beautiful and offer something for everyone. The staff was extremely friendly and helpful. They surprised me a bottle of wine and balloons on my birthday. The location is convenient to the beach, the market and not far from Willemstead. In hindsight, we were happy we chose to stay at Papagayo and would do so again in a heartbeat.
[...] We were there during the rainy season, and whenever it rained the grounds smelled like sewage. The front doors to the villas can only be locked/unlocked from inside or out with a key, which is a safety issue. We asked for a second key, and it took three days to get one. Outlets were all round (european style perhaps?), so bring adapters. We had breakfast once at the restaurant, it was just okay. Dinner was also okay, but the service was terrible. I had to ask 2-3 times and wait 15 minutes whenever I wanted my water refilled. All menus were in dutch. Our waitor at breakfast made sure to do a quick translation for us when she handed us the menu. Our dinner waitor acted put out when we asked a few questions. The internet access was really spotty, and would be unavailable for hours at a time. This resort was a disappointment. The villas were nice for traveling as a family, and the grounds were beautiful, but that doesn't make up for poor service.
The check-in was timely, but the staff was friendly. Wi-Fi is available in the reception area or sitting area in front outdoor lobby. The pool is great with a bar and restaurant. The pool is open until 9pm, but beware that the people at the restaurant are overlooking the pool so it is not very private! We were robbed at another location on the island, but it seemed safe at the resort. We were told to lock up our back verandah doors even while we were at the pool so there may be issues there as well. There are only A/C in bedrooms, the living space and bathroom did remain humid and hot. Fan did provide some breeze as well as verandah doors open fully. The room was great for three adult travelers, rooms are clean. The grocery service upon arrival was priceless! We received massages at our villa, make sure to enjoy one on the verandah.
The villas were absolutely great for travelers with kids. It was especially nice to be able to open up the walls onto an expansive deck. The gardens throughout the property were breathtaking. We really loved going to beaches other than the one nearby the property (wall to wall people and a bit too busy for us). Tip: Get to Portomarie for a beautiful setting and up to Playa Kalki for great snorkeling. We also loved having our own kitchen to avoid eating out all the time. Rent a car! Jan Thiel is a drive from Willemstad and the airport and if you want to get to better beaches you will need transportation! Bring bugspray! Mosquitos can really nab you especially if your villa is not far up the hill. We were but still got bitten quite a bit...particularly our daughter.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 329 reviews