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Papagayo Beach Resort

4.0 out of 5.0

Recent guest reviews

Great 10 days stay. Nice bungalow - clean, modern design. But most of a heartwarming staff at the reception. Been here several times and really can recommend this place to stay. Always a warm welcome, great support & good tips on what is the place to go on the island. Will definitely go there next time

We enjoyed our stay. And in the quiet luxurious park we came to rest sitting on the porch, looking over the Caribbean sea and hearing the dog cooling wind and the singing of the many wonderful tropical birds!

I don’t normally write reviews but I felt compelled to do so on this occasion. I stayed for one week with my family, we considered going for the ‘Royal Elite’ upgrade but decided not to. I didn’t regret that decision as the standard package met all of our needs. The room was good, the staff worked hard and they were friendly and polite. I had no complaints about the food. I would stay here again. If you are looking for a quiet and relaxing holiday come here.

Comfortable villas located walking distance to the beach and lots of things to do nearby including eating. Bit confusing billing since local moneys and not straight in USD . Far from the airport ( about 45 minutes in average), difficult traffic , not recommending to rent a car ( poorly marked streets/ small letters , not all retal companies offering GPS , lots of cars with erratic driving)

I visited Curaçao during March with the specific aim of relaxing and recharging batteries. I stayed at the Papagayo hotel (there is also a Papagayo resort). I loved the minimalistic design of the hotel, I believe it may be one of the only design hotels on the island. The room was very spacious. The staff at the hotel was very friendly and helpful. The hotel had 2 pools on the beach front; one smaller with chlorine and one large natural pool with a sand bottom. I also picked this hotel because it had a gym. I was quite impressed by this gym as many hotel gyms can be quite small and basic. This gym has a decent amount of cardio machines of all sorts, two sets of free weights, squat racks and muscle specific machines. It was spacious and definitely had sufficient machines and weights to continue your gym regime. I went in March and it felt like I came in the low season which I personally enjoyed, I think only a third of the beach beds were in use. If you want to visit other beaches on the island, as there are many beautiful ones, you definitely need to rent/hire a car. I did not have a car but spent a few days with friends who did which allowed me to see other beautiful beaches (Cas Abao, Blue Bay). I took a taxi from the hotel to the center of Willemstad and in total with the return journey it costs me $65 USD. Apparently there is a bus you can take for $1 USD but never saw it nor attempted to figure out its schedule. When going to other beaches please note that you normally pay entrance (a few dollars or guldens) and also need to pay for a beach bed.

Enjoyed our recent stay at Papagayo Resort. Villas were spacious, comfortably appointed and well designed. We especially enjoyed the veranda areas for eating and sitting outside. Air conditioning units in bedroom were quiet and effective. Kitchen was relatively well equipped and enabled us to prepare meals with ease. Excellent pool onsite and a 5-10 minute walk to the main resort area and beach. Daily room service and beach towel exchange was a plus. Staff very friendly. Supermarket available near resort. Only negatives are that the beach is not natural at Jan Thiel, and the food service can be slow and a bit overpriced. Also, renting a car is a big advantage due to distance of Jan Thiel area from Willemstad and other attractions.

Papagayo was amazing with a family of five. It offers everything you and your family need. A very charming spacious vila with a luxurious complete kitchen, comfortable beds and bathrooms, complete laundry room, everything for the little ones (high chair, travel cot with sheets and clam boo). And on top of that it offers great service, the team is very welcoming, helpful and friendly.

Papagayo is a beautiful hotel with great potential that repeatedly ruins the experience with terrible service. During my last stay there I stayed in my room more than usual, since it was almost always raining. Yes, Curacao had non-stop rain for nearly a week. Trying to make the best of it, I tried to take naps and rest a lot. This is where the trouble started. The cleaning staff comes in once to clean. Then their supervisor knocks 2 hours later to check the result. I was desperate to take a nap. They had a ‘Do Not Even Think About Knocking’ sign. I put that out. I got a call 40-50 mins later from reception saying something along the line “we saw the do not disturb sign but we just wanted to make sure if your really meant it”. Something like that. I thought it was some kind of cruel joke. But I guess they really were serious. They call sleeping guests to confirm that they really want to be sleeping. This is an example of bad service. So I used their internal feedback web site and reported (very politely) that they are not letting me take naps. In the mean time it was raining almost all the time. There was not much else to do. They seemingly acted very professional about it. I was rewarded with a “20% discount on your next stay’” card when I left. By the time I got home I got an email thanking me for my feedback and all of reservation and the front desk were cc-d. Wow. Maybe they do care!? (Read on to see what actually happens when I try to use this gift.) Unexpectedly, I had a week gap at work, and I thought this was the time to use this kind offer. That’s when I met the meanest person from reservation. I wrote an (again very polite) email to her asking for availability and sending my personal info for the reservation. She responded with an email saying three things: 1. She lectured me for misspelling her name, although she got my name wrong:-) 2. She chided me for not sending a screenshot (!) of me entering my sleep complaint into *their own* website — like they didn’t have access to their own website 3. She told me that she won’t take cc info over the phone if I want the 20% discount. I must send it via email. — so if I don’t like that, I guess, I might as well get lost. Thanks a lot for the gift! That is an example of bad service. I never send sensitive info over email so I called her and tried to make her understand that I would be exposing myself to identity theft if I emailed my cc info. I asked her if there was any other way, holding my card in my hand trying to make a $3000 purchase. She said I had to email it, because I might be using a stolen credit card (!) if I give it over the phone. She said that to a repeat customer of 10+ times at the hotel who has always payed all his bills. I don’t steal credit cards, lady! She was talking to me in a very inappropriate tone. That is an example of terrible service! The one thing all conversations at this hotel lack is “I’m sorry”. If they just said it once I would not be nearly as annoyed. But they have to be always right and the guests have to be always wrong. Eventually, I decided not to make the reservation because protecting myself from fraud was more important. To find some info on how dangerous emailing cc info really is, one just needs to do a simple search on Google “email credit card risk”, then read the first few results. It’s extremely high risk. Some other hotels may ask for this if you don’t mind the risk but they always offer alternatives like calling it in, wiring money, using FAX or secure web forms, all of which are much more secure. I’m not going to bring my vacation dollars to a place that doesn’t let me sleep or one doesn’t care about my security!

What can we say? The park is breathtaking, the service of Sanne and her team with a BIG smile, anything for the guest! The villa's are amazing, daily cleaning, fresh towels, etc. Big kitchen, tv, good wifi, cooled bed rooms, good showers, lovely beds. I don't know where to start, really. Free and enough beach beds, free top quality gym, nice restaurants, fully stocked 7 day open supermarket.....This was our 4th time here and every time we are going home as very happy spoilt children )) Coming back in Nov!

This review is about the beach! Most probably, this is one of the most elite places in Curacao... from the minute you cross the entrance, you start paying... and you pay a good amount too... For me, it would be more than sufficient to visit this place only one time! But I have been here multiple times, and every time I got the same sensation (it's not so good as people tell in the reviews)... the beach is small, with rocks, the water is not transparent, the underwater life is almost none and the swimming pool has green stuffs inside (not good). Enjoy!

Jan Thiel Baaai Z N Jan Thiel

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Papagayo Beach Resort places you next to Jan Thiel Beach and within 2 miles (3 km) of Fort Beekenburg. This 80-room, 4-star condo resort welcomes guests with conveniences like a casino, an outdoor pool, and free in-room WiFi. Curacao Sea Aquarium and Mambo Beach are also nearby.


Dining

Enjoy a bite to eat at the condominium resort's restaurant, or relax with a drink at the bar/lounge. For your convenience, breakfast is available for a fee.


Rooms

All 80 air-conditioned condos feature kitchens, 2 bathrooms, and furnished patios. There's space to spread out with 2 bedrooms and living rooms. Guests can expect to find TVs and stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones.


Property features

Guests of Papagayo Beach Resort enjoy a casino, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available on request) for USD 110 per room roundtrip. The front desk has multilingual staff that can help with dry cleaning/laundry and tours/tickets. Other amenities at this family-friendly condominium resort include a health club, free WiFi in public areas, and a terrace.

Room options

Villa, 2 Bedrooms, Sea View

Queen 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 417 reviews