Macdonald Swan Hotel3.0 out of 5.0
Recent guest reviews
We stumbled across this hotel/bar when looking for a place to drink after a walk at 5pm and were thoroughly surprised by the lovely view from the garden. Friendly bar service, tremendous views, chilled atmosphere.
Booked an overnight stay to celebrate our wedding anniversary. We had one of the feature rooms with views over the gardens and Helm Crag. The furnishings were excellent and the bathroom had a bath and separate shower cubicle. All the staff were very friendly and helpful during the evening of our arrival through to breakfast in the morning. Special mention to Joanna and Radu on reception. The hotel is ideally situated on the edge of Grasmere village, a short stroll from the hectic centre. It is also centrally placed for access to other areas of the Lake District.
Warm welcome on arrival, even though we were arriving later. Our forward request for a bottle of wine and sandwiches, were waiting our arrival in our room. A very good selection. On waking the next morning, the view from our room, was wonderful, Helm Crag in all its splendour. Very enjoyable stay over two days, staff very attentive.
We discovered this nice watering hole on our evening walk and had a nice drink of the local Jennings and Suffolk cider which were lovely and refreshing. We cannot comment on the accommodation but the place seemed very nice.
Stayed for 3 nights on a DBB basis in an executive room which was spacious although up a lot of stairs. Being an old building the hotel does not have a lift. Staff excellent, food good with an excellent selection, although their chunky chips are greasy and not the most appertising, so go for the fries or rice or mash. On the inclusive dinner you are allowed £25 per person and if you want to have a 3 course dinner and keep within the £25 you will find the choices limiting. If you are someone who wants to breakfast early and get out then breakfast is not served until 8.00am and is not buffett style so can take a while to order and be served. Staff very friendly and helpful. Will definitely be back.
Conveniently located within walking distance of Grasmere and for touring the sights of the Lake District. The staff were helpful, friendly and easy to talk to. Good breakfast and enjoyed our evening meals. Wasn't always the fastest service in the dining room, I would describe it as relaxed, but not a problem for us as we were not in a rush to get anywhere. Room was clean and tidy and everything worked. Plenty of parking which is at a premium in the Lake District. Loved our 3 days there but beware of the price of a large glass of wine.
Overnight stay at the Swan in Grasmere en route to the Highlands. Booked on the basis of previous stays at Macdonald hotels, which have been excellent. Sadly not the case here, a very unwelcoming welcome. We booked through booking.com, however, it was made clear on arrival that this was not their preferred method: our request for a twin was not made, apparently not communicated through booking.com, and we were asked to pay up front for the room, rather than on checkout. Very unusual. Decor overall shabby, specific room comments: bathroom basin two large cracks, plug chain broken, bathroom door handle needed fixing, as did toilet seat, no visitor information in room. Sounds petty? For £168 per night, expected a lot more. Stayed at the Victoria Hotel in Bamburgh on our journey back what a contrast!
My wife and I stayed from 18th until 21st March 2018 in an Executive Room, Number 12. Comfortable and clean but certainly not 'recently refurbished' as claimed by Hotel on website. Nearly poisoned by the smoke from the log fire in the 'cosy' lounge over the three nights we spent there, with nothing done about it! Food was nothing special, with £6 for a pint of Peroni and £7.50 for a 175ml glass of the cheapest wine. My wife had to complain to the manager about her breakfast on our final day, which was terrible after a long wait for it, and every bit as bad if not worse at the second attempt. We were told by the manager that HE should have been helping out in the kitchen, but had been called away! The final straw was the attitude of the manager (told that the General Manager was unavailable) when I phoned the following day to report that my wife had left a pair of black Chelsea boots in our room by mistake upon our departure. Was told VERY abruptly that nothing had been handed in, and that the Hotel could not be held responsible for anything left in the room! Would I be wrong in thinking that the first person to be in our room after we left should have been the maid? Seriously thought about reporting matter to police. I very rarely do any complaining so I must have been really affected by this to write this very poor review. Will certainly not be visiting a Macdonald's Hotel again! David W.
Just had lovely 3 night stay here, the staff were very considerate, pleasant and easy to chat to.The views from our room and at the dinning room also were amazing! Setting and scenery lush def coming back to stay again!!
Lovely character hotel with really friendly staff and nice personal touches in a beautiful location. This hotel does not have the Gym and spa of other properties in the area but is in a great location to access all area of the Lake District. Grasmere village is a short and pleasant walk away and the views of Loughrigg Fell are stunning. Breakfast is cooked to perfection and bar meals very reasonable. The rooms are comfortable, clean and full of character. My first choice for any stop in the Lake District. I have returned several times already.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Laundry facilities
Macdonald Swan Hotel places you within a leisurely stroll of Grasmere Garden Village and Helm Crag. This 37-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. In central Ambleside, the hotel is also close to St Oswald's Church and Wordsworth Museum.
This hotel serves as home to a bar, along with a restaurant that specializes in British cuisine. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 8 AM to 10 AM.
Macdonald Swan Hotel's 37 rooms provide coffee makers, free bottled water, and ironing boards. Guests can expect to find satellite TV and stay connected with free WiFi. Hair dryers and desks are other standard amenities.
Guests of Macdonald Swan Hotel enjoy free WiFi in public areas, coffee in a common area, and free newspapers. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, a garden, and wedding services.
Reviews from Trip Advisor
77.0% of guests recommend this hotelTotal of 1272 reviews