Macdonald Leeming House4.0 out of 5.0
Recent guest reviews
Having called in for a mid afternoon drink we sat on the terrace and thought it was an amazing view which would be nice to wake up to, so we checked in with a Dinner Bed and breakfast deal. Cheap it isn't but the room was fantastic with an amazing balcony and view, AND AND AND the food was the BEST food I have eaten the Canapes were lovely and the pre starter was an unexpected treat. The staff were excellent. A faultless stay.
Great location but....... I booked on-line and requested a room with a view, on check in I was told a room with a view was an extra £30 by a receptionist who seemed well versed in breaking that news in mono tone to every guest that checks in. The hotel is outdated and the rooms are tired. The restaurant lacks any atmosphere and felt like an old people's home, food was ok, nothing special. The bar prices for drinks are extortionate, £15 for a glass of red wine!!!!! I've dined in some of the top places in London and never paid £15 for one glass of red wine, daylight robbery. There are far better hotels to stay in the Lake's than this one.
Stayed at the Leeming House for 6 nights. Had an executive room in the modern wing of the hotel which was very comfortable and large by UK hotel standards. My only criticism of the room was a lack of fridge/mini bar, not helped by the fact that room service finishes quite early and there are no shops for miles. The hotel has very comfortable public rooms and a lovely airy conservatory. Breakfast and dinner are both served in the same nicely furnished dining room with fine views over the lake and the fells beyond. The building could do with a refurb in a few areas although is far from tatty. We went for the half board option which was excellent value for money given the quality of food. I'm not sure if the hotel has a Michelin star but the quality of food warrants one. The service is also friendly and fast. The menu changes daily but the same dishes do reappear so after 6 days we had had most dishes more than once. The breakfast buffet does not have much choice but this is supplemented by an excellent cooked breakfast option. We found the hotel staff to be incredibly friendly and efficient. The hotel manager always found time to talk to us. Even the other guests were friendly.
Lovely location, but Room (9) was tired. Shower was terrible, room was far to warm, and the heating wasnt even on!! Food was nice, but maybe just unlucky that young girl serving us was very in-experienced.
Stayed here with business and location was beautiful and nicely decorated bedrooms. However service was poor as we had to look for staff every time we wanted served and had to constantly run after staff for basics e.g. A glass for our drink, cutlery to eat with, cups for the coffee etc. Food and drinks overpriced and quality was poor. As we sat in the lounge we could hear other guests also complaining. Shame.
We found this hotel by chance and it is a pure delight with the views over Ullswater. We sat outside on the terrace which was stunning. The staff appeared friendly and the facilities looked old but in good order. We will be back for an overnight stay soon.
My son and I booked this 2 night stay at the last minute before reading any other reviews. After reading some of the reviews on here I was a little sceptical about what it would be like but am pleased to say it was wonderful. Some of the previous comments left lead me to believe that some people are just grumpy! We arrived to a really warm welcome and our room had been upgraded to one with a balcony with stunning views of the lake and hills. We enjoyed a beautiful dinner on our first evening with not only complimentary prosecco but also canapés and gazpacho. The lamb was cooked perfectly and the dessert of chocolate fondant with garden mint ice cream was a delight. I found all the staff friendly; whatever job they were doing they always said hello and smiled. Our room was spotless and the bed comfortable. There was a good choice at breakfast and I came home a few pounds heavier as most people do after a holiday. Some people have commented on the speed of service but I think the layout of the hotel makes it difficult for staff to monitor all the different areas constantly. However, my thoughts are that you are not visiting a fast food restaurant; you are on your holidays and you should be moving at a more leisurely, relaxed pace. I would love to return here in the future. Thank you for a wonderful stay. 💛💛
Spent three nights recently at this hotel. On arrival greeting by very pleasant and efficient lady receptionist. Had booked by telephone a feature room with king sized bed. Room was lovely and had excellent view of the lake but alas the bed was a double not KS. We had booked a table for dinner about a week prior to arrival direct to the hotel by phone for our first night. It being a significant birthday for my wife I mentioned it at the time and was assured of a nice table with a view, this did not happen instead we were allocated a table in a far corner where the view throughout most of our mealtime was that of the un-cleared adjacent large table which had been vacated soon after our arrival. The dinner menu was excellent for choice and food very well presented, my wife enjoyed her pork dish and I also for the most part, except for the main course I had chosen. Plaice served with pasta, which although served on a hot plate the food was barely luke warm, I would have asked for it to be heated except that there was no waiting staff around to ask and no one returned to enquire if it was to our liking. On that evening there appeared to be no one in a supervisory capacity present as far as we could see. It soon became apparent that some waiting staff lacked any interest or pride in their jobs and due to their thick and quick eastern European accents were difficult to understand. They were very stern looking and made no attempt to interact with the guests as you would expect within the hospitality industry in a tourist area. One waitress in particular we observed did not even attempt to smile at any point during our three day stay, she looked so unhappy and miserable it actually cast a gloom on the dinner experience and the three breakfasts meals we had there. On the first morning at breakfast the table she tried to accommodate us at was next to a baby in a high chair which blocked access to the place setting nearest to the wall, to get to the place setting would have meant moving the high chair and baby. At this point the baby was crying. I had to request another table to as not to upset the baby further. There were other tables available which could have easily and quickly been set. With obvious reluctance she had to do so in order to resolve the problem. It took her one minute max using little bit of effort and common sense and no inconvenience to us I exclude the young waiter/barman and also the taller waitress with the modern hair style from my criticism above they were both very good . Breakfast's items were of very good quality with plenty choice. The door self closures are in need of adjustment or maintenance. The bedroom doors slam shut causing excessive noise and disturbance to other guests we were woken several times during our stay, In addition, particularly on the last night when two coach loads of Chinese tourists arrived causing excitable noise into the late evening and then very early the next morning on their departure including knocking on our door several times whilst looks for their friends. I am disappointed to have dwelt so much on the negative points. There were many positive aspects such as the location and view from the room and the very high standard of cleanliness and housekeeping throughout the hotel. and not least pleasant reception staff.
The hotel was lovely The receptionist was new and she was very nice, she showed us to our room offering to help with the bag as the hotel didn't have a lift. It was only one floor up and not steep steps. The room was very nice. Lovely decor, clean and a great size bath. The bed was so comfy with beautiful linen. We had a drink at the bar before retiring and that was cozy with a great barman. The breakfast was a banquet with a view over the gardens. All the staff were well presented and very attentive, couldn't fault anyone. Check out, the same lady was at reception and again she was delightful unfortunately I didn't get her name only she was new to the hotel, The hotel is a short drive to the town I assume you could get a taxi if you required one. Would definitely go again.
The main problem with this hotel was the breakfast. We stayed for 4 nights and each morning the breakfast was disappointing: poor service, unorganised staff, barely cooked food, poorly stocked buffet and meagre portions. On two occasions, they didn’t have items in but didn’t offer any replacements, making the breakfast even smaller. I tried all of the different cooked breakfast and when I had the vegetarian one, they’d ran out of veggie sausages and hashbrowns. I find it unbelievable that if a customer wasn’t paying for a room which included breakfast, this would cost them £21! Ridiculous. We also had to wait for a table one morning for twenty minutes because the staff hadn’t cleaned up any tables that had been left- It wasn’t even busy for the size of the hotel. We then had to wait another twenty minutes to get our breakfast. The staff were disinterested and one was very miserable, making us feel uncomfortable. We heard other patrons complaining about the food too. Coupled up with this, the hotel charges £5 for room service- which is a bit much when you’re already paying over the odds for the food in the first place. The receptionist even told us on arrival to go elsewhere for our evening meal as it was expensive at the hotel- with a staff with no faith in your food, perhaps it’s a sign in itself to make some improvements.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1239 reviews