Hotel Jacarandas

2.5 star property
Family-friendly hotel with 2 outdoor pools and a full-service spa

Choose dates to view prices

Photo gallery for Hotel Jacarandas

2 outdoor pools, pool umbrellas
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout drapes
Suite Rancho | In-room dining
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout drapes
Suite Tokiwa | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450
  • Forum Cuernavaca
    ‪3 min drive‬
  • Galerias Cuernavaca Mall
    ‪4 min drive‬
  • Cuernavaca Cathedral
    ‪4 min drive‬

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Room options

Suite Tokiwa

  • 269.00 sq ft
  • Sleeps 3
  • 1 King Bed

Terraza A

  • 269.00 sq ft
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

Terraza B

  • 215.00 sq ft
  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Cuernavaca

Hotel Jacarandas places you within a mile (2 km) of Teopanzolco Archaeological Zone and Juan Soriano Museum. This 86-room hotel welcomes guests with 2 outdoor pools, a full-service spa, and free in-room WiFi.

What's nearby

  • Teopanzolco Archaeological Zone - 2 min drive - 1.3 miles
  • Forum Cuernavaca - 3 min drive - 1.7 miles
  • Galerias Cuernavaca Mall - 4 min drive - 2.7 miles
  • Cuernavaca Cathedral - 4 min drive - 2.0 miles
  • Borda Gardens - 4 min drive - 2.0 miles

Getting around

  • Benito Juarez International Airport (MEX) - 93 min drive

Restaurants

  • ‪el Camaron Guasaveño - ‬6 min walk
  • ‪Taqueria Erendira - ‬8 min walk
  • ‪KFC - ‬12 min walk
  • ‪El Samborsito - ‬11 min walk
  • ‪Carl's Jr. - ‬11 min walk

About this property

Hotel Jacarandas

Family-friendly hotel with 2 outdoor pools and a full-service spa
Guests of Hotel Jacarandas have access to a full-service spa, 2 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include an outdoor tennis court, meeting rooms, and a conference center.
TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes and phones.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

Children under 11 years old are not allowed in the swimming pool without adult supervision. Guests under 11 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kauri Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Racquetball/squash
  • Shopping
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is permitted at Hotel Jacarandas.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Jacarandas Cuernavaca
Hotel Jacarandas
Jacarandas Cuernavaca
Jacarandas
Hotel Jacarandas Hotel
Hotel Jacarandas Cuernavaca
Hotel Jacarandas Hotel Cuernavaca

Frequently asked questions

Are free cancellation options available at Hotel Jacarandas?

Hotel Jacarandas provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What is there to do around Hotel Jacarandas?

This hotel is located in Cuernavaca, close to Forum Cuernavaca, Cuernavaca Cathedral, and AVERANDA. You'll also find Borda Gardens and Tabachines Golf Club within a short drive.

Is there parking available at Hotel Jacarandas?

Yes, valet parking and self parking are offered for free at the hotel.

Is a spa located at Hotel Jacarandas?

Kauri Spa is the hotel's spa and services include body wraps, massages, mani/pedis, and facials. The spa is not open daily but only on select days.

Does Hotel Jacarandas have a casino?

No, Hotel Jacarandas doesn't have a casino.

Is there an indoor pool at Hotel Jacarandas?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Hotel Jacarandas?

Couples staying at this hotel will appreciate amenities like premium bedding and a rainfall showerhead as well as 2 outdoor pools.

Does Hotel Jacarandas have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Hotel Jacarandas feature a restaurant that includes a breakfast menu?

No, Hotel Jacarandas doesn't have a restaurant that serves breakfast.

Will Hotel Jacarandas allow pets to stay for free?

No, pets aren't allowed at Hotel Jacarandas.

Does Hotel Jacarandas have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at Hotel Jacarandas?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Does Hotel Jacarandas have a wedding venue?

Take advantage of the wedding venue at Hotel Jacarandas if you plan to say "I do" during your trip.

Hotel Jacarandas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 183 reviews
Rating 8 - Good. 67 out of 183 reviews
Rating 6 - Okay. 10 out of 183 reviews
Rating 4 - Poor. 8 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jesus

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jul 2022

8/10 Good

Joshua

Stayed 2 nights in Jul 2022

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location for what I needed, and overall the property has everything you need
Stayed 3 nights in Jul 2022

10/10 Excellent

Sarahi

Stayed 1 night in Jul 2022

10/10 Excellent

Sarahi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
excellent quiet clean and safe place ideal for my family
Stayed 2 nights in Jul 2022

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Stayed 1 night in Jan 2022

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Stayed 2 nights in Nov 2021

4/10 Poor

Arturo

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Angel Gustavo

Liked: Cleanliness, staff & service, room comfort

Good but old

Good in general, even tough, bedrooms, beds and other services are old and outdated. A renovation should be an urgent priority.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they have a 2 for one promotion for their buffets, take advantage of it. Well worth the price, incredible selection in all three daily buffets
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Hardly changed since my last visit 28 years ago! Two very comfortable queen size beds, A/C works, breakfast and lunch buffets are very good.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, precios de promo por alimentos excelente
Stayed 2 nights in Feb 2019

8/10 Good

Roberto

Liked: Cleanliness, staff & service

Good

You get what you pay
Stayed 2 nights in Jan 2019

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Stay

Although we only stayed one night, I found the hotel to be very nice. I liked the fact that everything goes quiet after certain hours, and you can stroll the beautiful grounds so peacfully. I took some great pictures. I would definitely recommend this hotel if you are traveling with children.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds and pools, taff were very helpful. Food was not great

10/10 Excellent

MIGUEL ANGEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable, gracias por la atención.

10/10 Excellent

ENRIQUE

Stayed 2 nights in Dec 2022

10/10 Excellent

TANIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, excelente servicio.
Stayed 2 nights in Dec 2022

8/10 Good

Susana, Coyoacán

Traveled with family
Liked: Cleanliness, staff & service
Instalaciones un poco viejas. Deben remodelar o actualizarse

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