Don't bothering going to this hotel. I told the hotel that I already paid for the hotel and they told me that this is temporarily hold on my credit card and then I noticed that I got charged and then I came back home and contact orbitz and they said they won't refund my refund. What are the reasons to charge me twice. Is this behavior legal?
Located in Nossa Senhora da Salete within 2 miles (3 km) of Nations Park, Novotel Criciuma is within a few miles (5 km) of Congress Square. This 4-star hotel has 124 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Minibars, phones, and desks are other standard amenities. Change of towels is available on request.
Guests staying at Novotel Criciuma enjoy access to a full-service spa, a gym, and a sauna. Valet parking is available for BRL 30 per day. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this spa hotel include free WiFi in public areas, a free kid's club, and laundry facilities.
Don't bothering going to this hotel. I told the hotel that I already paid for the hotel and they told me that this is temporarily hold on my credit card and then I noticed that I got charged and then I came back home and contact orbitz and they said they won't refund my refund. What are the reasons to charge me twice. Is this behavior legal?
Good Morning We apologize for the inconvenience, our mistake. We ask that you send us your card number and the expiry date for us to carry out the refund. email ha8f7-dm@accor.com