2/10 Terrible
DENISE
Jun 27, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, the reception was closed when we arrived at 2.20 p.m. A phone call located the 'manager' at the shops - she returned about 15 minutes later.
Booking requested a downstairs room; informed on arrival that only 2-bed 'apartments' are available on the top floor. Offered two separate rooms, which would have cost more. Motel had at least 3 weeks to possibly inform us of the problem, but did not make contact.
The rooms pictured in the advertisement are not what you will receive. They are old, dirty, and badly in need of refurbishment.
The toilet had brown stains, the shower stall was mouldy, and the shower curtain was too short and filthy with mould.
Breakfast cereal already in bowls on counter wrapped in cling wrap (unhygienic and also illegal) - not sure how long the four bowls had been sitting there. Coffee mug stained.
Internal doors to bathroom and other bedroom do not open or close properly, one doorknob broken.
Broken leg on single bed in main room, broken light in 2nd room, as well as the blind pull broken.
Air conditioning is old and noisy - not heating effectively.
Cobwebs and dead spiders around windows, hidden by curtains.
Considering it was winter, and the night's temperature had fallen to -2 degrees, there were no blankets on the beds - fortunately found in cupboards, as the room was freezing.
A friend also stayed here the same night, and his comment was "all that's missing is the chalk outline on the floor."
Will never stay here again. Disgusting!
DENISE
Stayed 1 night in Jun 2025