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Recent guest reviews

It was a nice hotel. Bed was comfortable. It is in a nice location, not too busy and easy to get places.

Great location along the Ohio River (in KY), plenty of places to walk to for dinner. Chose this hotel because of the morning breakfast, which I found out was not being served after we arrived. $124 a night, with no breakfast was definitely not worth it. Check out Hofbrauhaus while in the neighborhood!

Room wasn’t ready when promised and no soap or shampoo in room

The hotel was up to date, clean and nice. It was located in a busy area, we came to check in at 4pm and we were told our room wasn't ready yet. We said okay no problem we will go to dinner and come back. We came back around 530pm and were informed our room still wasn't ready. The receptionist was kind and professional and she was upset over it too, so we drove around for about another hour. We came back to the hotel and finally our room was ready.we got to our room and it was nice and spacious, only issue was the floors weren't clean. We needed more towels so i went down to the desk and lauren the girl who check us in quickly took care of us. She was in good spirits and you can tell she loved her job. We decided to stay another night and the next night we were woke by the fire alarms going off at 3 in the morning.

I liked that the bedding was white, and there was a choice of breakfast foods. Unfortunately, either the sheets weren't changed or a long haired dog got on the bed after it was made .i layed on the bed fully clothes (in black)and my clothes were covered in white hairs. Unacceptable .

The River View was beautiful but the room was not. The furniture was old and worn, the bathroom vent fan did not work, there was mold around the fan on the ceiling, the sink had no stopper, the shower bar was pulling away from the wall. The Carpet needed cleaned, it had something sticky on it. The beds were hard. Overall, the location was great but the rooms need an overhaul.

SOME Rude staff at the desk. Not everyone.. but it only took one person to make me decide NOT to return to this hotel. When my card stopped working, instead of being nice and welcoming, her only response was "who are are you?" I shared my room number.. again "Who are you?" this pissed me off. it all went downhill from there. This is not a 5 star hotel. The staff should at least respect me enough to treat me like a person and not a criminal. If you're not traveling with a pet, go somewhere else.

The beds where to small for 2 people. They rested good but to small.

Missing lightbulbs in room, But nice service, breakfast was really good!

Loved the view of downtown and the river. Restaurants within walking distance. Large clean room. Tub was gross. Looked like someone had scraped the paint off the whole inside. Fire alarm went off in night and everyone had to evacuate. False alarm.

Location is great. Cleanliness is horrid... mildew/mood in shower. Drainage in bathtub not working at all, sour smell in bathroom- unclean shower curtain!

Friendly staff very nice room for the price. Very good free breakfast!

Nice location and shuttle stops right outside of the hotel that will take you to downtown Cincinnati for $1

They would have had good breakfast items, but only one person to staff the area so they couldn't keep up on supplying the food or cleaning the area. Very small breakfast area and always full. The hotel needs to make sure the halls don't look stained, and the elevator floor was sticky. Room not ready when showed up. It is a convenient location to walk the people bridge or go to Newport on the Levee.

The bathroom was not clean. The tub had a film over it that was awful! The room smelled of smoke and carpets were dirty. Front staff made a huge deal about the fact we had multiple cars and parking spots. We came back at midnight in an Uber and there were over 50 spots open. Ridiculous to be treated so poorly when we checked in!

The river was gorgeous! The room was amazing big and very nice. No issues what so ever!

Riverboat Row Newport KY

Hotel highlights

  • Walking distance to Newport Aquarium and Newport on the Levee
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Comfort Suites Newport - Cincinnati Riverfront places you within a 15-minute stroll of popular sights such as Newport Aquarium and Newport on the Levee. This 124-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

The 124 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 39-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are also standard.


Property features

Comfort Suites Newport - Cincinnati Riverfront features free WiFi in public areas, a meeting room, and a 24-hour business center. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include free newspapers, laundry facilities, and an ATM.

Room options

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 3

1 Bedroom, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 1 King Bed with Sofa bed, Non Smoking, River View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Guest reviews for Comfort Suites Newport - Cincinnati Riverfront

Everyone (22) Couples (6) Family (14) Other (1)
3
Everyone

By on Jul 24, 2020

4
Partner Couples

It was a nice hotel. Bed was comfortable. It is in a nice location, not too busy and easy to get places.

By on Jul 11, 2020

3
Partner Couples Business Business

Great location along the Ohio River (in KY), plenty of places to walk to for dinner. Chose this hotel because of the morning breakfast, which I found out was not being served after we arrived. $124 a night, with no breakfast was definitely not worth it. Check out Hofbrauhaus while in the neighborhood!

By , from Cleveland on May 29, 2020

Review comment responded on Jun 1, 2020

Thank you for taking the time to leave feedback. We apologize about breakfast. Unfortunately the Governor of Kentucky had not released the hold on restaurants serving food during your stay so like all other hotels, we were not able to provide breakfast.

1
Business Business

Room wasn’t ready when promised and no soap or shampoo in room

By on Feb 24, 2020

3
Everyone

The hotel was up to date, clean and nice. It was located in a busy area, we came to check in at 4pm and we were told our room wasn't ready yet. We said okay no problem we will go to dinner and come back. We came back around 530pm and were informed our room still wasn't ready. The receptionist was kind and professional and she was upset over it too, so we drove around for about another hour. We came back to the hotel and finally our room was ready.we got to our room and it was nice and spacious, only issue was the floors weren't clean. We needed more towels so i went down to the desk and lauren the girl who check us in quickly took care of us. She was in good spirits and you can tell she loved her job. We decided to stay another night and the next night we were woke by the fire alarms going off at 3 in the morning.

By on Feb 23, 2020

4
Everyone

I liked that the bedding was white, and there was a choice of breakfast foods. Unfortunately, either the sheets weren't changed or a long haired dog got on the bed after it was made .i layed on the bed fully clothes (in black)and my clothes were covered in white hairs. Unacceptable .

By on Jan 20, 2020

3
Family with small children

The River View was beautiful but the room was not. The furniture was old and worn, the bathroom vent fan did not work, there was mold around the fan on the ceiling, the sink had no stopper, the shower bar was pulling away from the wall. The Carpet needed cleaned, it had something sticky on it. The beds were hard. Overall, the location was great but the rooms need an overhaul.

By , from Cleveland on Dec 23, 2019

Review comment responded on Dec 24, 2019

We thank you for taking your time to review the hotel. We are sorry that our accomodations did not meet your expectations and we are concerned that either you had unreasonable expectations and/or we were lacking in offering the guest service and individual attention that you needed. I recently took over as the new General Manager for the Comfort Suites - Newport, KY/Cincinnati Riverfront and I am eager to make any necessary changes. Fortunately, my arrival coincides with the properties scheduled renovations as we make the move to modern, Choice Hotels product improvement plan program slated to be completed by years end and now looking to be completed by the end of January 2020. Most everything you noted we know about and are part of the planned improvements. It is our sincere hope that you will give us the opportunity to regain your confidence and earn your future business.

3
Family

SOME Rude staff at the desk. Not everyone.. but it only took one person to make me decide NOT to return to this hotel. When my card stopped working, instead of being nice and welcoming, her only response was "who are are you?" I shared my room number.. again "Who are you?" this pissed me off. it all went downhill from there. This is not a 5 star hotel. The staff should at least respect me enough to treat me like a person and not a criminal. If you're not traveling with a pet, go somewhere else.

By on Dec 4, 2019

Review comment responded on Dec 25, 2019

We thank you for taking your time to review our hotel and share your experiences. Generally, as a matter of security, to secure your personal belongings, we require identification before cutting additional keys to a room. It is not so much a matter of thinking you are a thief, but instead showing that we care very deeply for you, your belongings and your personal safety, that we don't simply just make additional keys for your guest room without getting proper identification and matching that information on your id with our information on file at the front desk. Sorry if that wasn't handled or explained properly.

4
Everyone

By on Nov 3, 2019

Review comment responded on Dec 26, 2019

Thank you for taking your time to review our hotel and to share your opinions and experiences. We certainly want to thank you for choosing to stay with our hotel. We appreciate the overall Good rating (4 of 5) and we hope to have the opportunity to serve you again in the near future.

4
Family Family

The beds where to small for 2 people. They rested good but to small.

By on Oct 28, 2019

Comfort Suites Newport - Cincinnati Riverfront

420 Riverboat Row, Newport, KY 41071
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