Hotel Caprici Verd4.5 out of 5.0
Recent guest reviews
The hotel itself is reasonable rooms adequate. Entertainment poor food poor limited choice for main course and what there was was not appetising. Tuna steaks one night were cold shrivelled and dry 🤮rooms cleaned daily but when the bed was changed the cleaner left the dirty sheets in the room ! I will not be staying there again very disappointed
This is a great hotel, as good as some 5 star hotels I have been to. It is very clean and I cant find any faults. We were 2 adults and 2 children and we all enjoyed the food very much. The restaurant staff are very nice. The times for the meals are excellent and they always had food way after the end time for all meals. The facilities are great and we had a good stay. I think it is excellent that you have to wear a swim cap in the pool (we booked a premium room, so these were included, you can but at desk for 2 euros). I have seen some bad reviews about the beds, they were ok and we slept but I would agree that they are not comfy. Also a few more pillows would be good. The only bad point about the hotel I would say is its in a very quiet place and there is nothing around. Everything is quite a walk away although there is a market every Tuesday right outside the hotel where u can grab a bargain. Also there is a train station right outside but no noise.
Right not going to totally slate this hotel but there are some issues uk travellers should be made aware of - if i had i wouldnt have paid £500 for a week here - issue one, we booked all-inc on arrival at 3.00am they wanted 10euros deposit for the bands?- why this is weird - so since we had no euros and they wouldnt take uk money we had to wait till the next morning to go find a cash machine to pay for the bands - hence no breakfast as we couldnt get into the dining room without the bands? - next thing there is nothing at all any where to show you what you can have on the all-inc deal- snack bar states all drinks have a supplement charge on them - unless you want soft drinks, wine or beer - had we know this we would have gone else where - no ice-cream etc other than at lunch or dinner time in the restaurant, The hotel had no entertainment whatsoever for kids - not even the cheesy kids hour, parrot show etc - totaly no entertaiment other than a mob of spanish folk dancing to their tunes ALL NIGHT - EVERY NIGHT AND TO CROWN IT THEY HOGGED THE WHOLE PLACE DURING THE DAY TO PRACTICE- bad enough that it rained for 7 days solid but without any entertainment it was a horrible place to be - the hotel is nice enough, dont bother with premium room - nothing premium about it and very very dated - best thing was the food - no complaints there everything was realy nice apart from the horrible rude spanish and french who clearly have no manners at all and pushed and shoved us out of their way - they were horrendous and the hotel was full of them - we met a lady and her daughter and grandson from the UK they left in disgust after 3 days - we should have done the same - ps the bar staff served everyone before us - we were all-inc so totally ignored - all in all we wouldnt go back and defo not at this time of year as its apparently a spanish free for all - terrible people and so very rude - also actually saw them tell off 2 little girls for dancing and getting in the road of their cha cha cha - average age was 65/100 - what the worst week ever
We just came back from 7 nights at the Caprici Verd hotel. Let me give you my feedback in points. 1. FOOD Very poor selection, not like other 4 star hotels in Spain. Every day breakfast was the same, very poor food quality and selection. No juices but only very sweet squash. Dinner food even worse! All tasteless and very fat. I have found moulding food at the buffet and brought it to the attention of the restaurant staff but no apologies received. See pictures attached. My husband had problems with his stomach as well as many other people we have spoken too. To make things even worse one day a gentleman was vomiting on the floor next to our table. He was then taken upstairs by his wife but floor wasn’t cleaned by the staff at all!!! Drinks overpriced and need to be paid straight away, you couldn’t pay after your meal. 2. ATTRACTIONS AND ANIMATION TEAM This hotel is a large building with big outdoor swimming pool for adults and smaller one for children. Unfortunately it was too cold to use it. There is a small room with couple of games kids can use but this will not entertain them for more than half an hour and you need a lot of change. Next to the bar there are two pool tables and can be used at the charge of 2 euros per game. Animation team only entertain old Spanish people, no entertainment for children at all. Two people from the entertainment team only come and talk to you when organising games like bingo, poker, chess or darts. Unfortunately all on very poor quality and done indoors. A mini golf game was a box with 4 wholes! There was no minidisco or any other entertainment for children, this hotel is not kids friendly at all. Even their basement kids club was shot. There is an indoor swimming pool but again children are not allowed to have fun there as well, no balls allowed or no jumping. There is very unfriendly lady swim guard who shouts all the time at them. And you have to have a swimming cup to use this swimming pool. 3. SECURITY Very poor security in the hotel. You can lock your door from inside but this anyway can be open from outside. Couple of times during our stay we had someone entering our room early in the morning. You cannot feel relaxed and safe if you know that someone can enter your room anytime. Another worried situation was in the middle of the day. I have returned to my room around midday and found two lady housekeepers clean our room. Because they were finishing I have decided to wait for them to leave. When they finished one of them let me in to the room without checking my room card. I could be anyone! They haven’t checked my keycard or my name, they could just shut the room and let me open it with my key. Similar situation was at the front desk. I have left my keycard in the room so went to reception for a new one. Receptionist just asked for my room number but didn’t ask for surname or any other details, again I could ask for any room key. 4. ROOMS We had quite large room with two double beds. Room was a good size with large wardrobe. Double beds have very hard mattresses , I know this is a personal thing but in my opinion they are way too hard, the same as pillows. Bathroom was a good size as well with large shower. Shower floor was green and looked very dirty, I couldn’t use it without wearing my flip flops. On the first night the loose shower head hit my son but after reporting it to reception they fixed it, unfortunately no apologies received. Our room was briefly cleaned every day and bed linens changed once. Unfortunately almost every towel and linen had a whole in it, this should be replaced. Another issue was A/C only working on heating. Because of this we had to sleep with the balcony doors open. It wasn’t the most convenient solution as it was very noisy until midnight. 5. STAFF Staff in this hotel wasn’t particularly helpful or friendly. No smile, no apologies if something went wrong, no connection at all. In overall I wouldn’t stay here again and I would not recommend this hotel at all. You can find so many hotels around with better entertainment, nicer staff and good food. Last year we have stayed at the Florida park hotel just hundred meters away from Caprici Verd and our experience was much better. Think twice before booking this hotel, especially if you are traveling with children and don’t speak Spanish. If you want to have a good time better stay elsewhere!
I have to say that I write this review with a very mixed view. It was a holiday that we had looked forward to all year. We visited Caprici Verd Hotel from the 15th until the 25th August. It was the first time that we had visited Spain in over 10 years. My family and I (husband and two children aged 10 & 13) arrived via private transfer with ZipCars which were amazing at lunchtime. We were welcomed by a friendly receptionist who checked us in swiftly and gave us the option to have either lunch on arrival or breakfast on our check-out day, we were staying on a full-board basis. We choose lunch seems we had been travelling since the early morning and the kids were hungry. The food was lovely and there was lots of choice. Every mealtime there was something that all 4 of us were happy with. The food is never roasting hot but warm enough to enjoy. The restaurant staff were generally friendly. It is possible to purchase drinks within the restaurant. We generally went with soft drinks. It wasn't until towards the end of the holiday that we discovered that if you had wine with lunch but didn't finish it you could have it saved for the evening meal by having your name put on the bottle. It seemed that the Spanish guests knew about this. We were never told about this service. If we had then maybe it would have been an option for us on occasions. After, our first lunch we decided to visit the pool. As it was late in the day there were no beds available so we decided to sit by the pool on a couple of chairs which we didn't mind. The kids were keen to get in the pool. Whilst my husband went inside the hotel, i sat on the edge of the pool, keeping an eye on the children. My husband returned several minutes later to discover that our bag had been stolen. I was sat only metres from it but someone had made off with our bag. Not one of the Spanish people sitting nearby had seen anything. We went to speak with the manager. He was not interested. He shrugged his shoulders and said it happens all the time especially on market days. He really couldnt careless and surely if this happens often then maybe guests should be pre-warned. I have visited many places around the world including large cities and never have i had something stolen.We asked where was the nearest Police station was so we could report the crime. The manager advised that it was at the next town and will cost at least €30 each way. This is not true. The taxi fare to the next town is €5 each way and there is a small police station in Santa susanna towards the back of the town. Had the manager given us the correct information on the day we would have reported the crime at the time we thought that a €60 taxi fare and a loss of a day wasn't worth it. We believe that the manager misled us to ensure we didn't report the crime. The pool area is lovely. However both of our children became very ill within 4 days with serious ear infections. A doctor advised us that the infections had been caused by dirty pool water. We realised that all the time we were there we never saw the pool being cleaned. The area around the pool was but not the pool water. We did visit the beach but the sea had a jellyfish infestation so we couldn't swim in the sea. The beach is quiet and no beds at the Caprici Verd end of beach. The sand is of cat litter consistency but clean. The positives of the hotel: lovely modern rooms if you book a premium room. The food was good and the staff were always friendly. A variety of entertainment but if is mainly in Catalan. The drinks were weak even at the paying bar (we were full board rather than all inclusive). Santa susanna is a clean resort with a selection of bars. It has an efficient train service to Barcelona and the station is opposite the hotel but no noise from the trains can be heard from the hotel. The town and beach is seperated by the train line, this does mean you can't see the beach when walking through Santa Susanna so it can be easy to forget that you are at the coast. Would I visit Santa Susanna again, probably not, there are nicer parts of Spain to visit. Would I stay at the Caprici Verd again. Definitely NOT. Despite some of the positives I'm afraid the theft and the lack of interest by the hotel manager has unfortunately made us reach this decision, along with the dirty pool water which made our children ill right up until we left and including when we got home.
The resort is beautiful,and on great location.the beach is 2-3 minutes walk,and there are lots of shops very close by.the bar staff on the pool all inclusive bar were amazing,so friendly,nice and professional.we were looked after so well on that bar during the day.Julian and Hakembee were the best,thanks guys for making us feeling so welcomed.on the evening bar,the staff,not so much.and i also found the reception staff very rude and unprofessional,apart from Clara.she was very nice and friendly,thank you Clara,but non of the others.me and my niece went out one evening locally and when we came back,our key card wasn't working.they handled the whole situation very unprofessionally.we had to wait outside for about two hours.they didn't even offer water,as the bar was closed(we were all inclusive). And the woman at the reception was unbelievably rude.awful!no reception skills at all.And another negative thing, after check out,they wont let you have any food or drinks,even if u have to hung out for a while because your flight is much later,which has never happened to me before,and i have been in soo many all inclusive resorts.
We just spent 4 days for a birthday holiday at this hotel. the main reasons. were the price and included extras lie free parking and Wifi . We paid 260 euros for 4 days half board for two which was very good value and we had a sea facing room with a lovely balcony. Its buffet meals down stairs in a separate area as normal good and not so good but lots and lots of choices so no problems . The market on the Tuesdays is right in front of the hotel and along the prom lots of fun and good bargains. Our only problem with the two double beds we had in the room were they were rather hard for us as were the pillows.
This was our second visit to the Caprici Verd and our 4th to Santa Susanna. We love both. As normal I contacted the hotel before our visit in early September and stated our preferences, originally based on the recommendations of others reviewing the hotel on Trip Advisor. When we got there, we had been upgraded to a Premium room, and given the same room as last time, 2 years ago. I don't think this was a coincidence, as Patrick greeted me by name, which I found amazing as it was all that time ago we visited. However he did it, that is phenomenal customer service. Everything was excellent as before with some added improvements. The one we really appreciated as we arrived in the early hours was a kettle with complimentary tea & coffee. Never seen that before in this resort. A week was not long enough so we have booked 2 weeks in June 2018. Can't wait!
My partner and I stayed here for a week all inclusive in September. The staff were very friendly and helpful. Our room was a good size with a large balcony and a nice bathroom with a decent shower. We had English channels on the T. V. Free WIFI, a fridge and air conditioning. Food was good with lots of choice, Cava with breakfast if you wished, Plenty of fresh fruit at every meal. Pool area is a good size with plenty of sun beds and seating area. There is also an indoor pool, jacuzzi and gym if the weather not too good. Evening entertainment was not bad. There is a separate bar for all inclusive guests, but drinks are served in proper glasses not plastic. Brilliant location. Across the road from the beach and the train station. All I all we had a great week and would stay here again.
First the positives - The hotel is clean & spacious; rooms are quite large; very good shower; beds ok; pool area clean. However the food was poor quality - cheap catering - even the orange juice was powdered & bacon was processed meat ! The restaurant is very noisy, especially when the French Boules teams arrive :( , we ate out in the evening even though we were half board couldn't face it twice in one day...... The entertainment was very loud especially as we were in a room above on the first floor. We wouldn't return here i'm afraid, agree with Omar O definitely not a 4 star hotel.
Reviews from Trip Advisor
74.0% of guests recommend this hotelTotal of 685 reviews