4/10 Poor
Kylie H.
May 18, 2025
Disliked: Cleanliness
Family trip
Upon arrival, the property was so filthy. We walked in to so much dirt, dust & bugs (roaches and others). I immediately reached out, sent pictures & they sent cleaners within the hour. We went to the pool while they cleaned the house and returned when finished. It smelled cleaned but was still so dirty. Bugs still in master room/bathroom and one of the other bedrooms. The dirty bath mats weren’t switched out. The baseboards full of dirt/dust/hair, as well as the fans beings so dusty we didn’t even want to turn them on. You couldn’t walk barefoot on the floor without your feet turning black. We went ahead and rewashed bedding ourselves. I sent an email that night expressing my disappointment, especially since we had our young children with us. We have stayed in the community before and loved it, as well as many other Vrbo rental units and we have never experienced one like this. They reached out the next day and offered to move us to another house within the community and said they would send the cleaners to that house prior to us moving our stuff in. At that point, my husband felt it was too late to do that as we had already stayed in the current dirty house overnight and we had to head out for dinner within the hour. We also didn’t know the condition of the house they wanted to move us to so repacking to unpack for that also seemed pointless. Luckily we had friends staying in another house so we basically only slept in our house.
Kylie H.
Stayed 3 nights in May 2025