2/10 Terrible
Jade
Traveled with group
Aug 25, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not quite as advertised.....at all.
We booked a one night stay as we were travelling to a festival and didn't want to do a three and a half hour drive then pitch a tent. We arrived a little before 8 I believe. We went in to the bar, checked in and then ordered food. The bar was lovely, modern, great food friendly service. (Food service closed earlier than the 9pm advertised so we had to order immediately on arrival.) We booked a twin with shared bathroom, I wouldn't normally book a shared bathroom, but all the pictured indicated that they were modern, well decorated verging on luxurious looking and the rooms looked cosy and welcoming. I was quickly left realising I couldn't be more wrong. Nobody told us where the shared bathrooms were and there was absolutely no information in the room about....well....anything at all. So had to go back down to the bar to ask.
The room was really quite bare and felt austere, quite aged looking It had a picture behind the beds and a couple of mirrors but that was it and it was soulless. The curtains looked thin and to be honest I was afraid to close them for fear of breaking them...not that they'd have blocked any light out. There was a kettle and tea/coffee and mugs, there were no glasses for water though, couldn't see a hairdryer or other "extras". A new soap by the sink and a small hand towel size towel provided for two plus one by the sink. One shower was put of order, other two and W/C were littered and not clean. TV only had BBC1 Bed was terrible, springs and no padding
Jade
Stayed 1 night in Aug 2025