Property’s furniture, fabrics, etc all had a really pungent odor. It smelled like cigarettes, soiling from previous pets, and chemicals. Property manager was contacted the evening I checked in about the odor, and they didn’t respond until the next day. I was unable to stay in the home for more than an hour due to the smell causing me to have difficulty breathing and eyes swelling. All of this was described to property manager and they only offered to refund 1 night instead of 2 nights despite their property being unable to be used due to the unsafe odor. I reached out to VRBO to find assistance to get a refund for 2 nights. Upon reaching out to VRBO, the VRBO employee connected the property manager and I on a live phone call between the three of us, which was insane, leading the property manager to first say, “we would have issued a refund for the two nights if she had reached out the night previous,” to which I responded, “there is written, documented evidence of me reaching out to you the night previously that the VRBO representative has also viewed.” The property manager then lied in front of us and said “well you contacted us too late in the evening.” The property manager also tried to claim that I had stayed the night there, and I had to again rebuttal and refute that lie on this phone call and say “absolutely not. Your property has video cameras. There is video evidence of me leaving the property at 11pm and never returning.” She refused to refund me for 2nd night.