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Quay Hotel and Spa

4.0 star property
Art Deco hotel with a marina and a full-service spa

Choose dates to view prices

Photo gallery for Quay Hotel and Spa

Exterior
Breakfast, lunch, dinner served; local cuisine, ocean views
Exterior
Exterior
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪18 min walk‬
  • Place, Bodysgallen Hall
    ‪4 min drive‬
  • Place, Conwy Castle
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Twin Room

  • 108 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Twin Room (Penthouse)

  • 140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room

9.2 out of 10
Wonderful
(41 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

  • 108 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Conwy

Located within a mile (2 km) of Llandudno West Shore Beach, Quay Hotel and Spa is within 2 miles (3 km) of Conwy Quay. This 77-room, 4-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and free breakfast.

What's nearby

  • Llandudno West Shore Beach - 18 min walk - 1.0 mile
  • Bodysgallen Hall - 4 min drive - 1.5 miles
  • Conwy Castle - 5 min drive - 1.9 miles
  • Conwy Town Walls - 5 min drive - 1.9 miles
  • Conwy Quay - 5 min drive - 1.9 miles

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪Fishermans Fish & Chip Shop - ‬5 min drive
  • ‪Cafe Illy - ‬5 min drive
  • ‪The Mulberry - ‬6 min drive

About this property

Quay Hotel and Spa

Art Deco hotel with a marina and a full-service spa
Guests of Quay Hotel and Spa have access to a marina, a full-service spa, and an indoor pool. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and ironing boards.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from December 31 2025 to January 1 2026 (dates subject to change).

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

Is free cancellation available at Quay Hotel and Spa?

Quay Hotel and Spa provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What can I see near Quay Hotel and Spa?

This hotel is located in Conwy within a short 18-minute walk of Llandudno West Shore Beach. You'll also find Eryri National Park and Conwy Quay within a short drive.

Is there parking available at Quay Hotel and Spa?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Quay Hotel and Spa?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, reflexology, and detox wraps.

Does Quay Hotel and Spa have a casino?

No, Quay Hotel and Spa doesn't have a casino.

Will I find an indoor pool at Quay Hotel and Spa?

Yes, this hotel has an indoor pool.

Is Quay Hotel and Spa a good place to stay for couples?

This riverfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and an ocean-view restaurant.

Are there hot tubs at Quay Hotel and Spa?

No, but guests can enjoy a steam room at this hotel.

Does Quay Hotel and Spa have a restaurant with a breakfast menu?

Yes, Quay Hotel and Spa serves free full breakfasts at Marina Restaurant on weekday mornings.

Will Quay Hotel and Spa allow pets to stay free of charge?

No, pets aren't allowed at Quay Hotel and Spa though service animals are welcome.

Does Quay Hotel and Spa have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Quay Hotel and Spa?

Yes, some guestrooms at this hotel offer either a furnished balcony or a patio where guests can enjoy river or courtyard views.

Does Quay Hotel and Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Quay Hotel and Spa.

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel with really professional but frurbdly staff. Food and views were excellent, good spa facilities. Would recommend and return.
Stayed 1 night in Aug 2025

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will we visit again? 100%

Great great place. It is such a place that we will stay over when we go North. Great location, service, comfortable, and staff. Loved it
Stayed 2 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Annest

Stayed 1 night in Aug 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful reception staff, providing lots of information. The room with sliding doors on to a courtyard with a water feature was beautiful. Great pool and spa area, clean and well maintained, not too busy when we visited.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Location was truly fantastic
Stayed 1 night in Aug 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

John, Maidenhead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position re Conwy castle With outstanding patio And great service
Stayed 2 nights in Aug 2025

8/10 Good

June

Good hotel but misses a few ladies needs

The sink in bathroom was very high, I had to stand on top toes to wash. No mirror over dressing/work table, so no where to sit to style my hair. No aircon si very warm in bed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay, overlooking the estuary and castle. Would recommend keeping the curtains closed if you have a shared terrace room - we had a few people drifting past taking photos of the castle when we were not dressed for such guests.
The original LNWR crane from the 1880’s when slate was loaded from trains onto boats in the former quayside.
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Natalie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend a visit!

Beautiful hotel, excellent location and amazing service from every staff member. Food was wonderful too. We'll be back!
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice spa. Espcially enjoyed pool area. .weight room for exercise was not adequate. Only one wieght machine and limited dumbells. Excellent breakfast and service.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lynda Jane

A short break at The Quay

A wonderful, relaxing stay, in a fantastic hotel, with fabulous views.
Stayed 2 nights in Aug 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break in North Wales.

Great place to stay in North Wales. Spa very good, but available times a bit restricted for guests. Vegetarians catered for but limited choice on main menus. Overlooking, a lovely place for a break.
Stayed 2 nights in Aug 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, nice big rooms and clean. Staff very friendly. Food in bar and breakfast was excellent. Only gripe was charging a extra £25 pp to use leisure facilities. This is only issue that lets hotel down. Guests shouldn’t be charged extra to use facilities. It was free before 9am or after 5.15pm but this just meant it was way too busy at these times and kinda spoilt experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great views great facilities - gym, pool, sauna etc lovely restaurant
Stayed 1 night in Aug 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No aircon was the only downside
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel in the world, gorgeous.
Stayed 1 night in Aug 2025

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Honest Review

Overall very good, but spa should be available in the day for residents free of charge, as that is why we chose a spa hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Huw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just stunning at the Quay. The most beautiful views ever. Easy to get around, by car or train or on foot. A lovely walk to Conwy with a castle, shopping, cafes and an Rspb reserve. The staff were super friendly throughout the hotel and noted my suggestion to help other GF Veggie guests by having a slightly bigger selection of breakfast items.
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Stayed 1 night in Aug 2025

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Sharron

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location Friendly helpful staff Onsite parking Dog friendly
Stayed 1 night in Jul 2025

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