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Quay Hotel and Spa

4.0 star property

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Photo gallery for Quay Hotel and Spa

Indoor pool
Breakfast, lunch, dinner served; local cuisine, ocean views
Front of property
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪18 min walk‬
  • Place, Conwy Castle
    ‪5 min drive‬
  • Place, Conwy Town Walls
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 108 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

  • 140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(48 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Conwy

Located within a mile (2 km) of Llandudno West Shore Beach, Quay Hotel and Spa is within 2 miles (3 km) of Conwy Quay. This 77-room, 4-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and free breakfast.

What's nearby

  • Llandudno West Shore Beach - 18 min walk - 1.0 mile
  • Bodysgallen Hall - 5 min drive - 1.5 miles
  • Conwy Castle - 5 min drive - 1.9 miles
  • Conwy Town Walls - 5 min drive - 1.9 miles
  • Conwy Quay - 5 min drive - 1.9 miles

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪The Erskine Arms - ‬5 min drive
  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Castle View Pub - ‬11 min walk
  • ‪L's Coffee & Bookshop - ‬5 min drive
  • ‪The Albion Ale House - ‬5 min drive

About this property

Quay Hotel and Spa

Guests of Quay Hotel and Spa have access to a marina, a full-service spa, and an indoor pool. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and ironing boards.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

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The Castle Hotel, Conwy, North Wales
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 634 reviews
$133 nightly
The price is $160
Feb 26 - Feb 27
Total with taxes and fees
The Castle Hotel, Conwy, North Wales

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

Is free cancellation available at Quay Hotel and Spa?

Quay Hotel and Spa provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What can I see near Quay Hotel and Spa?

This hotel is located in Conwy within a short 18-minute walk of Llandudno West Shore Beach. You'll also find Conwy Castle and Eryri National Park within a short drive.

Is parking available on site at Quay Hotel and Spa?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Quay Hotel and Spa?

There is a full-service spa available for guests to enjoy and services include Swedish massages, sports massages, reflexology, and hydrotherapy.

Does Quay Hotel and Spa have a casino?

No, Quay Hotel and Spa doesn't have a casino.

Will I find an indoor pool at Quay Hotel and Spa?

Yes, this hotel has an indoor pool.

Is Quay Hotel and Spa good for couples?

This riverfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and an ocean-view restaurant.

Are there hot tubs at Quay Hotel and Spa?

No, but this hotel does have a steam room.

Does Quay Hotel and Spa have a restaurant with a breakfast menu?

Yes, Quay Hotel and Spa serves free full breakfasts at Marina Restaurant on weekday mornings.

Will Quay Hotel and Spa allow pets to stay free of charge?

No, pets aren't allowed at Quay Hotel and Spa though service animals are welcome.

Are there connecting rooms at Quay Hotel and Spa?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Quay Hotel and Spa?

Yes, some guestrooms at this hotel offer either a furnished balcony or a patio where guests can enjoy river or courtyard views.

Does Quay Hotel and Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Quay Hotel and Spa.

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 52 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allison the staff were helpful, especially Maria on reception.
Stayed 2 nights in Nov 2025

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service
Our large rooms were clean and tastefully decorated, with a lovely view across the river to Conwy Castle. We enjoyed seeing the tide coming and going at various times of day. The food and drink we consumed at the hotel was good quality, from breakfast to a bar meal to dinner in the restaurant. All of the hotel staff we met were friendly, helpful, and appeared to be enjoying their jobs. They really added to our enjoyment.
Stayed 3 nights in Nov 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our first impression was very good as Sean gave us a lovely welcome and wished my husband Happy Birthday on arrival. Everywhere was spotless and we had a superb King Suite with great views of the estuary & mountains even in November! The restaurant was super-food & service. It was for a 60th but we will def revisit for a spa weekend in better weather.
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spa and breakfast. Massive comfy bed.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but not much selection. Really clean and the spa was great. Loads of parking. Would definitely stop again.
Stayed 2 nights in Nov 2025

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room lovely. Changes in access to swimming pool and spa disappointing - used to be available to hotel guests for free before 5pm.
Stayed 1 night in Nov 2025

8/10 Good

Haley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fantastic stay for my mums special birthday the spa treatment was amazing (facial) and the food in the Ebb and Flow restaurant was stunning, Antonio who served us is a credit to the hotel. I would definitely stay again the only issue was the corridors were cold I couldn’t understand why they weren’t heated especially at this time of year. Apart from that this really is a fabulous hotel!!
View from our room of the marina
Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Overall a very relaxing break and the spa was excellent
Stayed 2 nights in Nov 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
Perfect !! Excellent staff Wonderful room Lovely hotel! All very delightful!
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room.receptionists very helpfull. Breakfast vert tasty lots of choice..hope to retun in the future.thankyou
Stayed 1 night in Nov 2025

10/10 Excellent

Megan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely sensational
Stayed 1 night in Nov 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Stayed 1 night in Nov 2025

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful location by the sea, hotel was very spacious and clean. All the staff from front of house to behind the scenes (maids, spa, bar) were extremely helpful. The spa facilities were amazing. We had an executive room overlooking the estuary, which was lovely, lots of room and peacefully quiet as we had asked for. Would highly recommend a visi, albeit not cheap but worth every penny.
Stayed 3 nights in Nov 2025

8/10 Good

Colin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Receptionist maria. Very helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive hotel within Deganwy marina, very friendly staff at check in, our room was excellent, spacious and had everything we needed, amazing view from the balcony of the estuary, Conwy Castle and the various sea birds. Food in the bar was good quality in relaxed surroundings and the staff were very attentive and made for an enjoyable evening. We enjoyed the pool and spa, not the biggest spa but had enough to do, we did a spa package which included lunch which was very nice, on our way to the room we found a relaxation room for spa guests which we didn’t know about. Enjoyed our breakfast in the morning, plenty of cereals, fruits, pastries, juices etc and an amazing cooked breakfast, staff again were excellent as were the staff when we checked out. Overall a very enjoyable time, the staff made for excellent stay would definitely recommend.
Stayed 1 night in Nov 2025

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms. Decent tv but fairly weak WiFi. Breakfast below average, seemed to be largely reheated. Spa was a mixed bag. Massage treatments weee good. But rooms within spa were small and not very hot. Although sauna was ok. Plenty of parking although not much going on in the immediate vicinity. Nice bar & restaurant with good views.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
A beautifully appointed hotel with very high quality furnishings and decoration. The staff were impeccable and friendly.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Amazing rooms and views -great service -one of the best hotels I have stayed at x
Stayed 2 nights in Nov 2025

8/10 Good

Paul

Stayed 2 nights in Nov 2025

4/10 Poor

Clodagh

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We've stayed at the Quay Hotel for nearly 20 years but the introduction of a £25 PP charge to use the pool means I doubt we will return. It's the principle of this which speaks volumes about how they want to treat guests of the hotel compared to their spa members. Combined with other things like having to reserve a time for breakfast they have truly forgotten what customers want from a hotel stay. It is a lovely hotel but unfortunately we will go elsewhere where our custom is valued.
Stayed 2 nights in Oct 2025

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming & friendly staff. Hotel immaculately clean throughtout. Our room was large and well -appointed and had all the necessary conveniences and more. We used the Spa and pool, boyh of which were quite small but still very good. Breakfast & dinner was very good indeed and served in lovely surroundings with very polite & helpful staff.
Stayed 2 nights in Nov 2025

6/10 Okay

Lucy

Liked: Cleanliness, staff & service, amenities
Some of the decor in the room is looking a bit tired and could do with a refresh. There are stains on the curtains and marks on the walls and furniture. Other than that the room was pleasant and comfortable and liked the sea view. The breakfast was good too.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Glyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing could not do enough for you
Stayed 1 night in Nov 2025

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