Novotel Constantine4.0 out of 5.0
Recent guest reviews
The hotel is having only location advantage apart from that nothing was appreciable if we compare it to other novotel hotels. If you have time then better to go for hotels in new Constantine where good hotels are there and quality of the service is good.
I regret to share my bad experience with staff at Novotel constantine on 06th of May 2017, I made my reservation by internet and already shared my visa card credentials but I was surprised at my arrival when they asked me to pay cash immediately else they don't give me the key !!! I was chocked because I was very tired from my trip and was expecting to make the check-in then payment will be done later , I'm a silver customer and was planning to have the gold status before end of July, they lost a serious customer and now I changed immediately to SPG/Marriott, at least they treated me like a king without be a member , I even make the check-in without payment, they only took my visa card number and I sign a paper, this is the customer care.
In terms of service, and with the exception of the chef, and breakfast, this is the worst hotel I have ever stayed in. The rooms are modern and clean, but the staff do not care to learn or understand English or French , which I find curious for an international hotel. Worse, the catering staff had a habit of i) telling you what you were going to have for dinner, ii) saying yes to whatever you asked for and then disappearing or forgetting. All "vegetarian" meals were served with either beef or chicken. I accept that sometimes a vegetarian option is not available, but I do not accept that meat dishes can be served as an alternative when a customer has expressly requested no meat. This notwithstanding, they were generally offhand and either confrontational or ambivalent regarding service requests. I understand and accept that things get lost in translation, but I do not understand that this shouod include courtesy and / or a smile. I attach the iron I requested from Room Service as an example of the service that presumably passes as normal in the hotel. I'd forgotten my toothbrush and so asked for from reception. They told me they did not do spare toothbrushes. I later found a shop in the hotel that did indeed sell toothbrushes; the toothbrushes were locked in a glass cabinet. I asked to buy one, and the reception said they could not provide as they did not have the key
Very very bad, cheap and not clean buffet. Fruits in the buffet were drastically bad. Room cleanliness is very bad. I am surprised how accor hotel would accept this level in their Novotel. It is the first time for me to write a review as i was moved with the unpleasant situation.
We were booked into this hotel by a tour company and it certainly was not up to the standard of this "Brand" in other parts of the world.On our first visit it took three requests to obtain towels but only two on the second visit.The rooms are very much in need of an upgrade if they intend to attract tourists and some staff training in basic service would not go astray.The buffet was adequate but the food cold.
The first impression of this hotel is that her poorer sister next door (the Ibis hotel of the same group) looks nicer, more modern and is in a more pleasant building of Northern African architecture. The Novotel's facade is rather boring in comparison. The rooms are standard Novotel stuff but not well kept and ours had a constant smell of sewage. The glass in the shower was loose. Breakfast is below average. They do a buffer dinner which I rather like. Everything was fresh and plentiful. Service is excellent. The Algerians are generally very friendly and hard working people. Wifi is erratic and when it comes most people try to go online which of course slows it down. Location is perfect right in the middle of town.
I stayed there lot of time because of work it is a normale hotel nothing special, the only good thing is that the location ( in downtown) Regarding the price i prefered IBis because it close to it it's like you are in the same hotel
This is my third time here and the hotel continues to find new ways to make the stay worse. My stays were in June, July, and September, 2015. The fitness center is equipped with 2 two treadmills, one of which has been out of service for all three visits. It also has one elliptical, but it is never plugged in so unless you just like to use an elliptical machine in "neutral", it is worthless. On one foray to the center, there was a band rehearsing and a bunch of hangers-on smoking, while lounging on or around the machines, rendering the facility unusable. The Wifi requires a new password every day, but even with that, it is hit or miss and makes streaming a no go. You also need to stop at the front desk daily to re-zap your room entry card. I won't go into the uncleanliness of the restaurant because others have covered that pretty well, other than to say that even if the first one at the breakfast service in the AM, the tables are still somewhat dirty with smudge marks and stray crumbs. If you use the instant coffee in your room, hopefully the kettle works (mine did not on one trip and was not rectified even with multiple requests to the front desk). On my second trip, the kettle worked, but the coffee was not replenished daily if I used it. Nor the paper cups (yes, paper ---- even a lowly Econo Lodge provides mugs) for the coffee; nor the soap or shampoo. Towels, surprisingly, were refreshed. I can't imagine how bad the adjacent Ibis must be. Can't wait until the Marriott opens.
Well no choice left out as long as The Mariott is not yet open. Took more than 30 minutes for check in with a confirmed on line booking. Too many people doing too little. For Breakfast at 7.30 in the morning I could not fine one table clean .All Tables were unoccupied with dirty dishes. I had to clean one my self to sit . The towels in the room are torn rugs. Not to mention the lack of cleanliness .
Here comes the novotel constantine which I have visited over 5 times in the last couple of years.. As every business in Algeria, the start is very good and the shine is short lived. The location is strategic but near dodgy neighbourhoods. The rooms were nice at first and as mentioned by other reviewers got run down very quickly.. That is due to the lack of traning , pride in a job welk done by some of the staff.. The check in process is long and so is the check out. Reception staff are shy and not outgoing at all that has to do with the culture but as a customer you almost feel like you are not welcome. Again training is needed to improve.. I met the director whi tries to run things as snoothly as possible but i think that he too got contaminated with Algerian laxism. I hope that after reading my review the general managee will take things seriously and be more proactive ..
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Within a short walk of Palace of Ahmed Bey, Novotel Constantine is within a mile (2 km) of City Center Bridge. This 117-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Constantine, it's also near Monument aux Morts and Emir Abdel Kader Mosque.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
All 117 air-conditioned rooms provide minibars, coffee makers, and safes. TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers. Phones and desks are also standard.
Guests staying at Novotel Constantine enjoy an indoor pool, a fitness center, and a sauna. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and conference space.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 135 reviews