I booked this room and pre paid through orbitz while my husband i were driving with our 5 kids. It was late when we got in, 1130pm. the property is difficult to access because of construction. i called for directions and got left on hold for 11 minutes, we found it while waiting for directions. Sent my husband to check in but they insisted i come in too. Fine. the front desk wasnt sure how to handle us since the room was prepaid. they had trouble running my card for incidentals only. it then became a power contest between the front desk agents arguing and correcting each other about how to enter my card for both rooms. We travel a lot and have 5 kids, we always have 2-3 rooms and have never had this issue anywhere. They actually stood there arguing and correcting each other until i said, hey i dont really care i have 5 kids in the car waiting, its late and i need my keys. I shouldnt have to do this. get to our rooms and one room wont open, so i go back to the desk and instead of just giving me a new key card she actually wants to check it doesnt work. it doesnt. now i have new keys and am headed back to my room. as i left the front desk i could hear them talking about me and my family. wondering if we could afford it, "go make sure you held enough on their cards for any damage or in case they dont pay" again i was prepaid and they assumed we would damage things. unprofessional and dissapointing. the hotel was clean and decent other than that which was just annoying
Very difficult to access due to construction. Not neccesarily the Motels fault, but construction blocks off normal entrance and you have to access through Motel 6 parking lot.
Nice overall. Room seemed cooler than what the thermostat indicated. Staff was friendly and helpful.
hotel did not have any maps of area or brochures about things to do. not enough parking.
The hotel was great but with a cricket in the room that we could not identify till well settled in, not a restful night. Manager gave poor comp 20.00 off their reg price, sorry, will stay at HOLIDAY INN 2 blocks away next time. Also new, NO PROBLEMS EVER THERE. BY BY LA QUINTA
Comfort Inn & Suites places you within 2 miles (3 km) of Cleveland Emergency Hospital and Texas Emergency Hospital. This 56-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free buffet breakfast, served on weekends from 7:00 AM to 10:00 AM.
All 56 air-conditioned accommodations feature sitting areas. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Microwaves, coffee makers, and free local calls are also standard.
Guests staying at Comfort Inn & Suites enjoy a fitness center, a spa tub, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.
I booked this room and pre paid through orbitz while my husband i were driving with our 5 kids. It was late when we got in, 1130pm. the property is difficult to access because of construction. i called for directions and got left on hold for 11 minutes, we found it while waiting for directions. Sent my husband to check in but they insisted i come in too. Fine. the front desk wasnt sure how to handle us since the room was prepaid. they had trouble running my card for incidentals only. it then became a power contest between the front desk agents arguing and correcting each other about how to enter my card for both rooms. We travel a lot and have 5 kids, we always have 2-3 rooms and have never had this issue anywhere. They actually stood there arguing and correcting each other until i said, hey i dont really care i have 5 kids in the car waiting, its late and i need my keys. I shouldnt have to do this. get to our rooms and one room wont open, so i go back to the desk and instead of just giving me a new key card she actually wants to check it doesnt work. it doesnt. now i have new keys and am headed back to my room. as i left the front desk i could hear them talking about me and my family. wondering if we could afford it, "go make sure you held enough on their cards for any damage or in case they dont pay" again i was prepaid and they assumed we would damage things. unprofessional and dissapointing. the hotel was clean and decent other than that which was just annoying
Very difficult to access due to construction. Not neccesarily the Motels fault, but construction blocks off normal entrance and you have to access through Motel 6 parking lot.
Thanks for your feedback. We're so sorry for the highway construction blocking your way. If we could hurry it along without compromising anyone's safety, believe me, we would! May all your journeys be blessed.
Nice overall. Room seemed cooler than what the thermostat indicated. Staff was friendly and helpful.
Thank you for your feedback. And thank you for being our guest. We're happy to know that you enjoyed your guest experience. We hope to welcome you again in the future!
hotel did not have any maps of area or brochures about things to do. not enough parking.
Thank you for being our guest. And thanks for your feedback. We do apologize that we don't have brochures, but we are always happy to let you know of any local events or happenings, if there is anything going on. We have the Sam Houston National Forest nearby, and a RTV racetrack, the Lake Livingston State Park and an adorable one-screen local theater. If you stay with us again, please let us know what you would like to do or see and we will be happy to print a map for you from Google. We hope to welcome you again in the future!
We are so happy to hear that you enjoyed your stay with us. We're sorry we couldn't keep the pool and hot tub open any later, but we hope you enjoyed it while you could. We'll look forward to seeing you next time you're in town.
The hotel was great but with a cricket in the room that we could not identify till well settled in, not a restful night. Manager gave poor comp 20.00 off their reg price, sorry, will stay at HOLIDAY INN 2 blocks away next time. Also new, NO PROBLEMS EVER THERE. BY BY LA QUINTA
Thank you for your feedback. We're sorry that you had a disappointing experience. I definitely remember this evening and we're sorry there was trouble with your check-in and your key. We always try to make every guest experience comfortable and enjoyable and we apologize for any inconvenience you may have experienced. I'm not sure what you thought you heard that night, but I was here and we definitely were not talking about whether you could afford the room. Once again, we want every guest experience, including check-in, to be easy and enjoyable. Please forgive our imperfection.