Very nice stay. Lobby, pool area, breakfast area were all bright, fresh, and updated. Room was excellent except for one tiny detail: the sink drain stopper cap was broken/disconnected. Breakfast was very good with a large assortment of choices.
Thanks for the great service. The staff were very welcoming and helpful. Food was delicious.
Hotel was great, staff was great. They met all of needs and expectations. When I did have an issue it was addressed immediately with a smile. Only had a minor problem that like I said was addressed immediately. The pool and spare were clean and nice. The breakfasts were good too and well stocked. My wife and I totally enjoyed our stay. Nice to have a large grocery/Pharmacy across the street to walk to for snacks and things. Thank you.
Definitely worth the money. I’d stay here next time I’m in the area.
Great pool & breakfast. Friendly staff. Overall smooth experience.
I would not stay at this hotel again! The bathroom was so tiny you could hardly close the door to use the toilet. There was a broken drain plug in the tub and the shower head didn't work properly. There was mold on the tile around the floor. The beds sunk in the middle so bad I kept rolling into my husband all night. The pillows were so small it was like a throw pillow. The room was clean except for the bathroom. The cleaning staff could not help that room. It really needs to be redone!
The beds were very comfortable. Love the refrigerator and microwave inclusion. Full breakfast and not continental. Access to grocery store for late night snacks or meals.
Convenient location right off the highway, clean room, friendly staff, all I needed in a hotel room.
Best hotel near Thornville. My second stay. Small place, grocery store next door, heard no other guest, clean, nice staff, breakfast decent for being free. Only thing I was not happy about was that the pool was closed for repair (not going to be open any time soon). That should of been noted on facilities online website. I would stay there again.
Clean, staff was pleasant and helpful, easy access off of highway
The setting was perfect. The room was clean and quiet. The staff was pleasant. The breakfast was adequate but predictable. Would like more healthy selections. Couple of squeaky doors. Need directions for a quiet run in the morning. The roads nearby were too busy.
The hotel was the top best western that we ever stayed at. From the time we got there, the staff was in good spirits and was very polite. I had a incident where the prior vistor had closed the room safe and we had to have someone on the staff come in to open it for us. They told me that the maintenance man would be in about 1 hr. So, i said fine we can address it when he comes in. So, I thought that I would have to remind them, but that was not the case. I went to work out on the treadmill and then take a jacuzzi bath. And about 1 hr later as they said they would do, the manager and the maintenace man came looking for me because they knew my SUV was still on site. They actually came in the pool area and let me know that they were available soon as I was ready to re-open the safe. Also Haley who has a couple of titles there was a absolute great person to talk to each morning and would also tell us about up coming events around the area. She also would assist in cleaning rooms and she never cut any corners. Things were done up to par each time that we had her clean our room. My wife and I feel that she is a asset to this hotel. By the way the outside of the hotel was as clean as the inside. Congratulations to a hotel that has the customer in mind at all times during your stay. Thanks Alot Joseph & Lynnda McFerren
This hotel met our needs even though the on-line reviews were negative. Minor complaints were a small bathroom (which didn't matter for one night) and the temp in the workout room was too high. Our stay was just fine.
Check in was wonderful - quick and informative about area. Room was comfortable, large, and very clean. I am happy that i chose this as our mid point stop instead of Columbus (Ohio). Will stay there again when we make that trip.
The Hotel was nothing fancy, The beds get 2 thumbs down. The overall property is located directly off 70 and 79, as far as convenience, but other than a Kroger supermarket, there really wasn't much else as far as food or dining. Although I would stay there again in the future, I would also look to see how the prices compare to the Hampton Inn and Holiday Inn just North where there are shops, and dining closer.
Room was comfortable and clean. Breakfast was good. On entering the second floor the whole hallway had a heavy cigarette smoke smell which extended somewhat into the room. The desk attendant seemed tired and uninterested in my arrival. Upon checkout, I asked a different desk attendant for a copy of the receipt and she indicated that I had used an online method to book the room and I should have an email with the reciept. This was not a service oriented response. I fill out expense statements and need paper copies for the expense reports. I would prefer not to spend the extra 5 minutes back at work looking for and printing out a receipt.
Was on 2nd. floor, no elevator????. Free breakfast was worst ever. Food was awful. Staff not real friendly.
good
The clerk on duty was very very helpful.
Best Western Lakewood Inn places you within a 10-minute drive of popular sights such as National Trail Raceway and Heath City Water Park. This 70-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free self parking.
Free self-serve breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.
Best Western Lakewood Inn's 70 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
Guests staying at Best Western Lakewood Inn enjoy an indoor pool, a spa tub, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and express check-in.
Very nice stay. Lobby, pool area, breakfast area were all bright, fresh, and updated. Room was excellent except for one tiny detail: the sink drain stopper cap was broken/disconnected. Breakfast was very good with a large assortment of choices.
Dear Bud, thank you so much for your review, thank you for your feedback about the sink we will ensure that this is fixed for the next guest. We are so glad you enjoyed the hotel and breakfast!
Thanks for the great service. The staff were very welcoming and helpful. Food was delicious.
We're so glad you enjoyed your stay. We look forward to seeing you again
Hotel was great, staff was great. They met all of needs and expectations. When I did have an issue it was addressed immediately with a smile. Only had a minor problem that like I said was addressed immediately. The pool and spare were clean and nice. The breakfasts were good too and well stocked. My wife and I totally enjoyed our stay. Nice to have a large grocery/Pharmacy across the street to walk to for snacks and things. Thank you.
Definitely worth the money. I’d stay here next time I’m in the area.
Thank you for sharing your experience. We look forward to seeing you again!
Great pool & breakfast. Friendly staff. Overall smooth experience.
I would not stay at this hotel again! The bathroom was so tiny you could hardly close the door to use the toilet. There was a broken drain plug in the tub and the shower head didn't work properly. There was mold on the tile around the floor. The beds sunk in the middle so bad I kept rolling into my husband all night. The pillows were so small it was like a throw pillow. The room was clean except for the bathroom. The cleaning staff could not help that room. It really needs to be redone!
Dear Donna, I do apologize for the issues you incurred during your stay. Cleanliness is of the utmost importance to us and we are in the process of upgrading our rooms. I am sorry to hear about the bed as we usually have good reviews on our beds but we are getting new mattresses soon as well. We would be happy to provide you with more pillows on your next stay as well. We do hope you will try us again and we will ensure a great stay.
The beds were very comfortable. Love the refrigerator and microwave inclusion. Full breakfast and not continental. Access to grocery store for late night snacks or meals.
Convenient location right off the highway, clean room, friendly staff, all I needed in a hotel room.
Best hotel near Thornville. My second stay. Small place, grocery store next door, heard no other guest, clean, nice staff, breakfast decent for being free. Only thing I was not happy about was that the pool was closed for repair (not going to be open any time soon). That should of been noted on facilities online website. I would stay there again.
I am sorry you did not have an acceptable stay, we would appreciate it if you could let us know what the issues were so that we can address them in the future.