I thought I requested a accessible room. After checking in and using shower, I wasn’t comfortable. Upon request for a new room, I was offered a chance to see one. It was much better for me. I was impressed with the willingness to help me and let me switch. Given the length of time I was there I needed the accessibility.
Great breakfast choices. Bathtub needed some work. We moved rooms after arrival because of smoke smell and staff was great in accommodating us.
The place is old. Wifi was horrible - slow at best, and kept cutting out. Lobby was locked at night. Not a warm feeling. Breakfast was just OK. Oatmeal was soup, and gravy was lifeless. However, the house centipede in my bathroom was anything but lifeless. Bed was nice, room had a microwave, fridge, coffee maker. Also hot coffee and cookies in the lobby. Business center internet was better. Very good restaurant on the property. Close to major shopping and dining.
Discovered Double beds are not acceptable to us. Rooms with king size beds were not available on our visit.
Very friendly staff and great location. Next time I am in the area I know where I will be staying.
Nice hotel for the money. Disappointed I had to kill a spider in my room. 2nd night I didn't sleep so well.
Wonderful experience. Was frantic for a room for Franklin event and hoping for the best. This hotel must have been very recently renovated. Everything was fresh and new looking, very clean and extremely quiet. Convenient restaurant next door. Did not stay for breakfast, but dining area also very clean and pleasant looking. Extremely pleased and would highly recommend.
We felt the rooms were clean and comfortable. We would stay there on our next trip.
Visiting a family member so it was convenient. I would stay there again!
convenient location, good breakfast
Best Western Spring Hill Inn & Suites places you 21.2 mi (34.1 km) from CoolSprings Galleria. This 52-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free full breakfast offered each morning.
All 52 air-conditioned rooms provide full-sized refrigerators/freezers, microwaves, and coffee makers. 42-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards are also standard.
At Best Western Spring Hill Inn & Suites, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include conference space, a business center, and express check-out.
I thought I requested a accessible room. After checking in and using shower, I wasn’t comfortable. Upon request for a new room, I was offered a chance to see one. It was much better for me. I was impressed with the willingness to help me and let me switch. Given the length of time I was there I needed the accessibility.
Thank you for your feedback.
Thank you for your 5 star review
Great breakfast choices. Bathtub needed some work. We moved rooms after arrival because of smoke smell and staff was great in accommodating us.
Thank you for the review.
The place is old. Wifi was horrible - slow at best, and kept cutting out. Lobby was locked at night. Not a warm feeling. Breakfast was just OK. Oatmeal was soup, and gravy was lifeless. However, the house centipede in my bathroom was anything but lifeless. Bed was nice, room had a microwave, fridge, coffee maker. Also hot coffee and cookies in the lobby. Business center internet was better. Very good restaurant on the property. Close to major shopping and dining.
It is truly disheartening to hear that your stay was anything less than a 5 star experience. We appreciate your feedback and will share your comments with the rest of our team, as guest satisfaction is one of the utmost importances. We value your patronage and remain hopeful to have the opportunity to welcome you back in the future.
Discovered Double beds are not acceptable to us. Rooms with king size beds were not available on our visit.
Thank you for taking the time to write a review.
Very friendly staff and great location. Next time I am in the area I know where I will be staying.
Thank you for your review. We look forward to seeing you the next time you are in Spring Hill,TN
Nice hotel for the money. Disappointed I had to kill a spider in my room. 2nd night I didn't sleep so well.
Thank you for taking the time to write a review.
Wonderful experience. Was frantic for a room for Franklin event and hoping for the best. This hotel must have been very recently renovated. Everything was fresh and new looking, very clean and extremely quiet. Convenient restaurant next door. Did not stay for breakfast, but dining area also very clean and pleasant looking. Extremely pleased and would highly recommend.
Thank you for taking the time to write a review so others will know how clean, quiet, and friendly we are.
We felt the rooms were clean and comfortable. We would stay there on our next trip.
Thank you for the kind words. We were happy to accommodate you.