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Best Western Leoso Hotel Leverkusen

4.0 out of 5.0
Overview Reviews Amenities & Policies
3.0 out of 5
45.0% based on 326 reviews
TripAdvisor Traveler Rating
Value 3.5
Rooms 3.5
Cleanliness 4.0
Service 4.0

Recent guest reviews

It took 15 min to check in as a big party just arrived and only 2 check in persons were available. Room is big but old and it smell old. I went to the restaurant and waited for 20 min. No one came to my table. I left. I am often in Leverkusen and I remember this hotel from 8 years ago. Also then it was terrible. I thought it was better now but it is not. It is the worst hotel in Leverkusen

From a distance this hotel seems an outdated business hotel. Inside it is OK, but do not expect any luxury. The location is perfect for visiting the center, just cross the bridge. The hotel was fully booked, but understaffed, between Christmas and new year. Only one person at the reception, resulting in long waiting. We reserved for 2 adults + child, but the system only showed the adults. Since our room did not have a couch (turns into sleeping bed) and the hotel was fully booked we slept the first night separated in two different rooms. The inside pool has a nice size, depth and it the water temperature is delicious. Unfortunately nowhere is mentioned that you can get the towels for the pool/sauna at the (crowed) reception. Also, there is not a 'clean' area around the pool, where walking with shoes is forbidden, so flipflops are necessary. And in the elevators you can always smell the pool. Breakfast buffet quality is ok, although with full house they ran out of food and space. There were not enough tables, around the buffet too crowded, no coffee-cans for each table and refilling the food took too long. An obvious issue is that the waitresses have to walk through the buffet area with the dirty dishes to reach the kitchen, while it is already crowded. Our rooms are just ok, little bit outdated. Bathrooms clean and enough hot water. Unfortunately not a single dutch channel on the TV, while over 50% of the guests where Dutch. Wifi is good, because the router (and our room) was near the elevator.

We accepted the 5th room. 4 other dirty toilet. Not make the bed old junkfood in the room. Not enough personel to clean the room. Not enough room during breakfast time. People do their best to make the best out of it.

Top shelf visit! Room was spacious and close to the Forum! Restaurant was THE BEST meal I had during my visit! Make the reservation, take the time, and treat yourself. So worth it! Attentive staff and teamwork at this hotel made it a pleasure to visit! Look forward to visiting again soon!

8-storey hotel 1990-style. Location Close to some autobahns. You go nowhere except a shopping mall with no decent restaurants which closes 8 pm. Then dead. Furniture and bathrom genuine 1990. No outlets for chargers. I my room they provided a lose outlet manifold so filthy I wouldn't touch it. Restaurant and bar in-house. I paid 160 €/night which is overpriced. Breakfast 17€ which I generally think is overpriced. I did not test the quality though.

Very disappointed by this hotel. We spend a more or less stay: dirty room, no towel at the swimming pool, problem with the magnetic key for the room (4 times), reservation not recorded. Then, we were accused to do a red wine stain in the room which was there before our arrival. They blocked € 639 on our card without our permission.

I enjoyed my last stay in a really good room (comfort class) with minibar free and nice evening in the bar, good staff and helpful service of everybody, The relax zone was fine and also the breakfast was great

I think the hotel was built in the 1970s and it is still not changed. The service was very poor taking 3 1/2 hours to get a main meal and dessert. Breakfast was no better. Desperate need of changes Not a great deal more to say. I think they rest on the case of getting business due to Bayer

I was staying here as part of a large coach party the hotel is close to the town centre but not too close but just a 20 min walk the hotel car park is filled with trees and other plants so your car will be covered in tree sap in the morning the room was clean and well presented but some of the rooms in my group were dirty but these were cleaned with no problems breakfast was ok as well

ich was satisfied with everything, everything Looks very well organised, unfortunately a lot of People were in the Hotel, which maked the Hotel very noisy and longer waiting of one of two elavators, we enjoyed our whole stay and therefore 9 Points in general

Am Buechelter Hof 11 Leverkusen NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour business center

Best Western Leoso Hotel Leverkusen is a short stroll from Rathaus Galerie and Neuland-Park. This 196-room, 4-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Located centrally in Leverkusen, it's also near BayArena and Japanischer Garten.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 196 soundproofed rooms feature phones and desks. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers.


Property features

Best Western Leoso Hotel Leverkusen offers an indoor pool, a sauna, and free WiFi in public areas. Self parking is offered for EUR 12.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

45.0% of guests recommend this hotel

Total of 326 reviews