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Krystal Urban Ciudad Juárez by US Consulate

3.0 out of 5.0

Recent guest reviews

Moldy shower area, restroom, dirty and stained old rugs, non working refrigerator, staff was friendly but the breakfast cook was no cook. I will never come back. Water in the shower went from warm to very hot, to cold, to hot. Not a pleasant stay.

Got a cockroach in the bathroom the first night, and made us stay really uncomfortable the whole time by being afraid of finding more insects in the room during our stay.

Dirty linens and bathroom Refused to honor complementary breakfast

I liked that the hotel was clean. I had way better reception there that at a previous place I was at. I wish there were better eateries close by but overall good place.

The free breakfast buffet was great staff was friendly. My kids enjoyed the pool. Free wifi and lots more extras. Will return.

super nice clean, service good city is not that nice

It was nice and clean but was in a bad Mexican location.

My stay at this hotel is very pleasant. The staff is courteous and speedy.

Room was clean and comfortable, staff needs to be more attentive

Not bad. The fridges never work. Rooms needed a little maintnance. Other than that great.

Nice place to stay. Very close to consulate and airport. Great price, too.

IT WAS GOOD FOR GOING TO CANSULATE AND HAD BREFAST DOWN STAIRS

Not as close to Consulate. They offered free transportation but 2 days did not have any driver. Staff was friendly, rooms comfortable

Save your money and stay at a better hotel. This hotel is terrible, the staff are rude and location is the pits. It's in a bad part of town and not even close to the Consulado. Not to mention the noise at 3:00 am in the morning.

It was very nice and clean. The staff was very helpful and kind. And the stay felt very safe. Definitely recommend to anyone staying in Juarez.

We had a great stay at this hotel, we really recommend this place near the park

Wonderful hotel, location and the best part.....THE PRICE!!!!!

Great hotel except needs better WIFI service. Signal REALLY slow couldn't get signal at all.

excellent location...near the biggest shopping mall in cd juarez.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Krazy Super Saver

King 1 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Krystal Urban Ciudad Juárez by US Consulate

Everyone (3) Business (10) Couples (5) Family (8) Friends (3) Other (1)
2

hotel, looks ok only from outside

Everyone

Moldy shower area, restroom, dirty and stained old rugs, non working refrigerator, staff was friendly but the breakfast cook was no cook. I will never come back. Water in the shower went from warm to very hot, to cold, to hot. Not a pleasant stay.

By , from Missouri on Nov 30, 2016

1

dirtiest hotel i've ever stayed in.

Everyone

By , from Guadalajara, MX on Oct 26, 2016

2
Everyone

Got a cockroach in the bathroom the first night, and made us stay really uncomfortable the whole time by being afraid of finding more insects in the room during our stay.

By on Aug 15, 2016

Review comment responded on Aug 18, 2016

Dear guest. we are sorry for this inconvenience that made you not having a satisfactory stay. This situation has been notified to the housekeeper to prevent it happen to another guest Have a nice day.

2

think twice

Families

Dirty linens and bathroom Refused to honor complementary breakfast

By on Dec 17, 2015

5

consulate trip

GetawayWithFriends

I liked that the hotel was clean. I had way better reception there that at a previous place I was at. I wish there were better eateries close by but overall good place.

By on Aug 6, 2015

4

loved it

Families

The free breakfast buffet was great staff was friendly. My kids enjoyed the pool. Free wifi and lots more extras. Will return.

By on Dec 3, 2014

2

nice

GetawayWithFriends

super nice clean, service good city is not that nice

By on Oct 20, 2014

4

nice hotel, but it was in mexico

Singles

It was nice and clean but was in a bad Mexican location.

By on Sep 9, 2014

4

excellent hotel at a discount

BusinessTravelers

My stay at this hotel is very pleasant. The staff is courteous and speedy.

By on Jun 18, 2014

3

i was expecting more

BusinessTravelers

Room was clean and comfortable, staff needs to be more attentive

By on Dec 23, 2013