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Recent guest reviews

Close to Costco Sam’s Club grocery stores restaurants city buses bars convenient stores

Room dirty, dirty floors, pool dirty. Awesome and friendly staff.

Front desk people are very attentive and helpful. The hotel is a little outdated, but price per night is very fair in my opinion.

A very clean place! The room was very nice and don’t have any complains!

it was a good staying, hotel is close to a mall, and near grocery stores. It’s quiet even thought is located in a very transited area. The only bad thing about this hotel is that A/C wasn’t that cold, it was kinda sophocated.

Moldy shower area, restroom, dirty and stained old rugs, non working refrigerator, staff was friendly but the breakfast cook was no cook. I will never come back. Water in the shower went from warm to very hot, to cold, to hot. Not a pleasant stay.

Got a cockroach in the bathroom the first night, and made us stay really uncomfortable the whole time by being afraid of finding more insects in the room during our stay.

Dirty linens and bathroom Refused to honor complementary breakfast

I liked that the hotel was clean. I had way better reception there that at a previous place I was at. I wish there were better eateries close by but overall good place.

The free breakfast buffet was great staff was friendly. My kids enjoyed the pool. Free wifi and lots more extras. Will return.

super nice clean, service good city is not that nice

It was nice and clean but was in a bad Mexican location.

My stay at this hotel is very pleasant. The staff is courteous and speedy.

Room was clean and comfortable, staff needs to be more attentive

Not bad. The fridges never work. Rooms needed a little maintnance. Other than that great.

Av. Tecnologico 3750 Ciudad Juarez CHIH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport drop-off

Star Medica Hospital Ciudad Juarez2 is within a mile (2 km) of Krystal Urban Ciudad Juárez by US Consulate, and other popular sites like Plaza Las Misiones are within a couple of miles (3 km). This 120-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

The 120 rooms are air-conditioned and have an array of amenities, including free local calls, safes, and ironing boards. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Rooms also include desks.


Property features

Guests staying at Krystal Urban Ciudad Juárez by US Consulate enjoy an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for MXN 350 per person one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Krystal Urban Ciudad Juárez by US Consulate

Everyone (9) Couples (6) Business (6) Family (10) Friends (2) Other (1)
5
Everyone

Close to Costco Sam’s Club grocery stores restaurants city buses bars convenient stores

By on May 2, 2021

Review comment responded on May 3, 2021

Dear Guest, thank you very much for your review and visit! Best Regards!

1
Everyone

By on Apr 28, 2021

Review comment responded on May 10, 2021

Estimado huesped si hubo algun inconveniente durante su estancia mi mas sinceras disculpas. Gracias por su visita!

5
Everyone

By on Jan 20, 2020

2
Family Family

Room dirty, dirty floors, pool dirty. Awesome and friendly staff.

By on Sep 9, 2019

Review comment responded on Sep 9, 2019

We are sorry that you have had a bad impression of our facilities, we will work so that your next visit has a better experience

4
Everyone

By on Jun 10, 2019

4
Partner Couples Family

Front desk people are very attentive and helpful. The hotel is a little outdated, but price per night is very fair in my opinion.

By on Apr 29, 2019

Review comment responded on Apr 29, 2019

Thank you for your comments we hope to see you soon

5
Partner Couples

A very clean place! The room was very nice and don’t have any complains!

By , from El Paso on Apr 14, 2019

Review comment responded on Apr 16, 2019

Thanks for your comments

2
Everyone

By on Apr 12, 2019

Review comment responded on May 1, 2019

Gracias!!

5
Everyone

it was a good staying, hotel is close to a mall, and near grocery stores. It’s quiet even thought is located in a very transited area. The only bad thing about this hotel is that A/C wasn’t that cold, it was kinda sophocated.

By on Apr 16, 2018

Review comment responded on Apr 17, 2018

I am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2

hotel, looks ok only from outside

Everyone

Moldy shower area, restroom, dirty and stained old rugs, non working refrigerator, staff was friendly but the breakfast cook was no cook. I will never come back. Water in the shower went from warm to very hot, to cold, to hot. Not a pleasant stay.

By , from Missouri on Nov 30, 2016

Krystal Urban Ciudad Juárez by US Consulate

Av. Tecnologico 3750, Ciudad Juarez, CHIH 32528
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