- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Krystal Urban Ciudad Juárez by US Consulate
3.0 out of 5.0
3.3
out of 5
Average Guest Review
See all 31 reviews
This hotel is most popular for:
Recent guest reviews
it was a good staying, hotel is close to a mall, and near grocery stores. It’s quiet even thought is located in a very transited area. The only bad thing about this hotel is that A/C wasn’t that cold, it was kinda sophocated.
Moldy shower area, restroom, dirty and stained old rugs, non working refrigerator, staff was friendly but the breakfast cook was no cook. I will never come back. Water in the shower went from warm to very hot, to cold, to hot. Not a pleasant stay.
Got a cockroach in the bathroom the first night, and made us stay really uncomfortable the whole time by being afraid of finding more insects in the room during our stay.
Dirty linens and bathroom Refused to honor complementary breakfast
I liked that the hotel was clean. I had way better reception there that at a previous place I was at. I wish there were better eateries close by but overall good place.
The free breakfast buffet was great staff was friendly. My kids enjoyed the pool. Free wifi and lots more extras. Will return.
super nice clean, service good city is not that nice
It was nice and clean but was in a bad Mexican location.
My stay at this hotel is very pleasant. The staff is courteous and speedy.
Room was clean and comfortable, staff needs to be more attentive
Not bad. The fridges never work. Rooms needed a little maintnance. Other than that great.
Nice place to stay. Very close to consulate and airport. Great price, too.
IT WAS GOOD FOR GOING TO CANSULATE AND HAD BREFAST DOWN STAIRS
Not as close to Consulate. They offered free transportation but 2 days did not have any driver. Staff was friendly, rooms comfortable
Save your money and stay at a better hotel. This hotel is terrible, the staff are rude and location is the pits. It's in a bad part of town and not even close to the Consulado. Not to mention the noise at 3:00 am in the morning.
It was very nice and clean. The staff was very helpful and kind. And the stay felt very safe. Definitely recommend to anyone staying in Juarez.
We had a great stay at this hotel, we really recommend this place near the park
Wonderful hotel, location and the best part.....THE PRICE!!!!!
Great hotel except needs better WIFI service. Signal REALLY slow couldn't get signal at all.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport drop-off
Within a short walk of Central Park, Krystal Urban Ciudad Juárez by US Consulate is within 2 miles (3 km) of American Consulate. This 3-star hotel welcomes guests with 120 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also near Plaza Las Misiones and La Rodadora Espacio Interactivo.
Dining
Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
Rooms
All 120 air-conditioned rooms provide free local calls, safes, and ironing boards. Guests can expect free WiFi and wired Internet, along with cable TV. Hair dryers and desks are other standard amenities.
Property features
At Krystal Urban Ciudad Juárez by US Consulate, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free shuttle from the hotel to the airport (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.
Guest reviews for Krystal Urban Ciudad Juárez by US Consulate
Everyone
it was a good staying, hotel is close to a mall, and near grocery stores. It’s quiet even thought is located in a very transited area. The only bad thing about this hotel is that A/C wasn’t that cold, it was kinda sophocated.
hotel, looks ok only from outside
Everyone
Moldy shower area, restroom, dirty and stained old rugs, non working refrigerator, staff was friendly but the breakfast cook was no cook. I will never come back. Water in the shower went from warm to very hot, to cold, to hot. Not a pleasant stay.
dirtiest hotel i've ever stayed in.
Everyone
Everyone
Got a cockroach in the bathroom the first night, and made us stay really uncomfortable the whole time by being afraid of finding more insects in the room during our stay.
Review comment
General Manager responded on Aug 18, 2016
Dear guest. we are sorry for this inconvenience that made you not having a satisfactory stay. This situation has been notified to the housekeeper to prevent it happen to another guest Have a nice day.
think twice
Families
Dirty linens and bathroom Refused to honor complementary breakfast
consulate trip
GetawayWithFriends
I liked that the hotel was clean. I had way better reception there that at a previous place I was at. I wish there were better eateries close by but overall good place.
loved it
Families
The free breakfast buffet was great staff was friendly. My kids enjoyed the pool. Free wifi and lots more extras. Will return.
nice
GetawayWithFriends
super nice clean, service good city is not that nice
nice hotel, but it was in mexico
Singles
It was nice and clean but was in a bad Mexican location.
excellent hotel at a discount
BusinessTravelers
My stay at this hotel is very pleasant. The staff is courteous and speedy.
I am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again.