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Recent guest reviews

Everything

Service was great

Room is extremely small and internet comes and goes, and bed is so uncomfortable. Front desk is friendly as so is cleaning staff. In general the best thing about this hotel is how very convenient it is to the Consulate and Medical facilities, the mall and restaurants.

This is one of the best hotels I’ve stayed, great food service, delicious food, close to everything.

Great location Clean place Great staff Small rooms

Close to the consulate that's about it. There are no laundry facilities available, which is something I made sure to look for when I booked. There is a restaurant in the hotel but you can only do room service. The rooms are very small, not a lot of space within them. Beds are not comfortable at all wouldn't recommend for those of you staying more than a couple of days like we have...

I like that it's in a convenient location for what we are here. This place was highly recommended to us, but honestly I would have never stayed here. Too bad I can't cancel and get a refund but I would have gone somewhere else.

The mall and different kinds of restaurants walking distance.

Close to consulate

The room too small and

Thank you

Good place to stay

3 minutes walk to the American consulate and 5 minutes walk to CAS very convenient 🙂

I didn’t hate this hotel, but I didn’t love it either. Rooms are pretty small, which I don’t mind. The AC unit was nice & worked very well. I really enjoyed the breakfast every morning! 🙂 Walking distance from the US consulate and the medical clinics and across the street from a huge mall. BUT the sheets were not very clean and there was multiple hairs on the bed and in the sheets. They did not have free mini shampoo, conditioner, and soap like typical hotels have. They had a soap dispenser by the sink and in the shower. I don’t think they wipe down their toilet seats or anything in the shower. I think the main issue with this hotel is cleanliness.

Bed pillows are too soft, need to be more rigid, overall my stay was pretty good, sweeping in the rooms could be better too ( lots of hair balls concentrated on room corners.

Just what I needed................................

If you can pay slightly higher rates for a hotel. Choose one that has more amenities. This hotel did not even have a safe box in the room. There is no workout room either.

Prol Ramon R Lara 8930 3 And Ciudad Juarez CHIH

Hotel highlights

  • Steps from American Consulate
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Ibis Juarez Consulado places you next to American Consulate and within a 10-minute walk of Star Medica Hospital Ciudad Juarez2. This 3-star hotel has 140 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in international cuisine. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Ibis Juarez Consulado's 140 soundproofed rooms provide safes, phones, and ironing boards. 26-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also standard.


Property features

At ibis Juarez Consulado, guests have access to free WiFi in public areas, a business center, and a computer station. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. This hotel also has laundry facilities.

Room options

Standard Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Guest reviews for ibis Juarez Consulado

Everyone (17) Couples (9) Family (6)
5
Family

Everything

By on Apr 10, 2022

Review comment responded on Apr 14, 2022

Estimado Isidoro, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Juárez Consulado. Es siempre un placer recibir comentarios positivos. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Israel García – Gerente General ibis Juárez Consulado

5
Everyone

Service was great

By on Mar 30, 2022

Review comment responded on Apr 10, 2022

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Israel García – General Manager ibis Juárez Consulado

3
Partner Couples Business Business

Room is extremely small and internet comes and goes, and bed is so uncomfortable. Front desk is friendly as so is cleaning staff. In general the best thing about this hotel is how very convenient it is to the Consulate and Medical facilities, the mall and restaurants.

By on Feb 17, 2022

Review comment responded on Feb 21, 2022

Dear Armida, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Israel García – General Manager ibis Juárez Consulado

5
Family

This is one of the best hotels I’ve stayed, great food service, delicious food, close to everything.

By on Feb 9, 2022

Review comment responded on Feb 21, 2022

Dear Manuel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Israel García – General Manager ibis Juárez Consulado

4
Partner Couples Business Business

Great location Clean place Great staff Small rooms

By on Feb 2, 2022

Review comment responded on Feb 4, 2022

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Israel García – General Manager ibis Juárez Consulado

3
Family with small children Business Business

Close to the consulate that's about it. There are no laundry facilities available, which is something I made sure to look for when I booked. There is a restaurant in the hotel but you can only do room service. The rooms are very small, not a lot of space within them. Beds are not comfortable at all wouldn't recommend for those of you staying more than a couple of days like we have...

By on Sep 25, 2021

Review comment responded on Nov 21, 2021

Dear Estrella, Thank you very much for taking the time to share your comments regarding your stay at the ibis Juarez Consulado. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our services in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. Sincerely, Israel García – General Manager ibis Juárez Consulado

3
Family with small children Business Business

I like that it's in a convenient location for what we are here. This place was highly recommended to us, but honestly I would have never stayed here. Too bad I can't cancel and get a refund but I would have gone somewhere else.

By on Sep 21, 2021

4
Family Partner Couples

The mall and different kinds of restaurants walking distance.

By on Sep 19, 2021

4
Family with small children Business Business

Close to consulate

By on Aug 5, 2021

1
Family Business Business

The room too small and

By on Jun 10, 2021

Review comment responded on Jun 30, 2021

Dear , Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Israel García – General Manager ibis Juárez Consulado

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