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Recent guest reviews

Ac dont work and hotel is used by teenagers to party when i tried to complain a) i got was another room and the person seem bother necause i complain worst hotel expwrience

Towels were dirty n bathroom curtain were dirty i told em n they never replaced em

Incredible staff, welcoming environment, clean just like home

The staff personal are very polite and handy.... Best room service as well and the bar

They charged me more than agreed with Orbitz I won't be using this app again

The lobby, pool, hot tub was all beautiful! Sad to say everything besides that wasn’t as great. Elevator was out of service had to take stairs on the outside of building, which was inconvenient for my older mother. The rooms weren’t very clean carpets were dirty didn’t smell very pleasant.

PROS: The hotel is located near restaurants and shopping mall. The rooms are clean. Nice outdoor pool. The hotel restaurant has a breakfast buffet that pretty good. Plenty of parking with a security guard on watch. CONS: The carpet in the rooms need replacing. Noicy from traffic on the north side of hotel. No self serve ice machine. The restaurant is pricey. The AC isnt always available. I visted on a warm weekend in early March no AC was available.

Bar tender. Teo was very nice guy. He is a good man very repstfull guy. Also good cervisce

The hotel and pool were nice. Friendly staff. Clean room.

This hotel was recently remodeled mainly the lobby and the hallways. The rooms not so much but the rooms have always been nice. They still lack a self-serve ice machine, you have to call room service for ice. They have a nice restaurant: breakfast buffet is good,a little pricey but convenient. Nice bar and outside pool. Overall a good place to stay.

View was nice, I had prepaid for a suite with robes, slippers and corridor access none of which were provided.

Old building, terrible fitness center. Didn´t have a coffee machine for espresso and capuccino in all the hotel. Can´t charge Amex card in room. Odd smell in bar.

I enjoyed my stay; hotel is nice, clean & staff is friendly and helpful.

Hotel was comfy and felt safe. Would stay again if in the area.

Executive Club level fooor is quite nice. Staffing there, front desk, restaurant are all professional and pleasant. Food and breakfast are particularly good. Swimming pool had issues. Water was a green color not seen before. Unnatural at best. But overall nice experience.

This Hotel is the best one in Juarez, you have the friendliest staff always willing to help you! The rooms are always real nice and clean and the beds are real comfortable to sleep in! I will always come back to Lucerna Hotels!

Paseo Triunfo De La Republica 3976 Ciudad Juarez CHIH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Hospital de la Mujer is within a 5-minute walk of Hotel Lucerna Ciudad Juarez while other popular sites like Plaza de las Americas are within a 15-minute stroll. This 4.5-star hotel has 138 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 138 rooms feature balconies, iPod docks, and free local calls. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and slippers, and beds sport premium bedding. Safes and desks are also standard.


Property features

Guests staying at Hotel Lucerna Ciudad Juarez enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and an area shuttle. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a meeting room, a 24-hour business center, and express check-in.

Room options

Deluxe Double Room, Balcony

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Room

2 Double Beds | Sleeps 4

Exclusive Single Room

1 King Bed | Sleeps 2

Guest reviews for Hotel Lucerna Ciudad Juarez

Everyone (20) Couples (2) Business (2) Family (10)
1
Business Business

Ac dont work and hotel is used by teenagers to party when i tried to complain a) i got was another room and the person seem bother necause i complain worst hotel expwrience

By , from El paso on Aug 13, 2020

Review comment responded on Aug 14, 2020

Dear Fernando, Thank you for taking the time to share your review with us. We offer you an appology for the inconveniences experienced during your stay, this is not the norm, nor would we like for you keep this impression. We will look into what you mention to improve our services, and hope you will give us an oportuny to regain your trust in the future.

1
Family Family

Towels were dirty n bathroom curtain were dirty i told em n they never replaced em

By on Jun 5, 2020

Review comment responded on Jun 6, 2020

Dear Guest, We offer you an appology for the inconveniences experienced during your stay. Your comfort and satisfaction are our priority, and we understand we didn´t meet your expectations. We will continue to work with our staff to improve service, so this doesn´t repeat itself. We hope you will give us a chance to regain your trust in the future.

5
Everyone

By on Sep 8, 2019

5
Family Family

Incredible staff, welcoming environment, clean just like home

By on Jul 23, 2019

Review comment responded on Aug 27, 2019

Hello dear guest! Thank you for your excellent comments, they help us provide the best service for our guests.

5
Everyone

By on Jun 24, 2019

5
Friends Business Business

The staff personal are very polite and handy.... Best room service as well and the bar

By on Jun 18, 2019

2
Everyone

They charged me more than agreed with Orbitz I won't be using this app again

By on Apr 27, 2019

3
Family Family with small children Partner Couples Family

The lobby, pool, hot tub was all beautiful! Sad to say everything besides that wasn’t as great. Elevator was out of service had to take stairs on the outside of building, which was inconvenient for my older mother. The rooms weren’t very clean carpets were dirty didn’t smell very pleasant.

By on Apr 19, 2019

1
Everyone

By on Apr 18, 2019

4
Family Family with small children Family

PROS: The hotel is located near restaurants and shopping mall. The rooms are clean. Nice outdoor pool. The hotel restaurant has a breakfast buffet that pretty good. Plenty of parking with a security guard on watch. CONS: The carpet in the rooms need replacing. Noicy from traffic on the north side of hotel. No self serve ice machine. The restaurant is pricey. The AC isnt always available. I visted on a warm weekend in early March no AC was available.

By on Mar 16, 2019

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