This property doesn’t provide the most basic items. Rooms lack refrigerators, there are no ice machines anywhere on the property and there was no body soap or even a single wash cloth provided. Completely overpriced. And breakfast is only included in certain packages so choose wisely. Also parking wasn’t secured.
We are recurring guests at Lucerna and have always had a great experience except for this last time. Lady at front desk was rude, the room had no small towels, our keys didn’t work after the first day and there was a double charge on our account. I love the place and location but was a bit disappointed
Ac dont work and hotel is used by teenagers to party when i tried to complain a) i got was another room and the person seem bother necause i complain worst hotel expwrience
Towels were dirty n bathroom curtain were dirty i told em n they never replaced em
Incredible staff, welcoming environment, clean just like home
The staff personal are very polite and handy.... Best room service as well and the bar
They charged me more than agreed with Orbitz I won't be using this app again
The lobby, pool, hot tub was all beautiful! Sad to say everything besides that wasn’t as great. Elevator was out of service had to take stairs on the outside of building, which was inconvenient for my older mother. The rooms weren’t very clean carpets were dirty didn’t smell very pleasant.
PROS: The hotel is located near restaurants and shopping mall. The rooms are clean. Nice outdoor pool. The hotel restaurant has a breakfast buffet that pretty good. Plenty of parking with a security guard on watch. CONS: The carpet in the rooms need replacing. Noicy from traffic on the north side of hotel. No self serve ice machine. The restaurant is pricey. The AC isnt always available. I visted on a warm weekend in early March no AC was available.
Bar tender. Teo was very nice guy. He is a good man very repstfull guy. Also good cervisce
The hotel and pool were nice. Friendly staff. Clean room.
This hotel was recently remodeled mainly the lobby and the hallways. The rooms not so much but the rooms have always been nice. They still lack a self-serve ice machine, you have to call room service for ice. They have a nice restaurant: breakfast buffet is good,a little pricey but convenient. Nice bar and outside pool. Overall a good place to stay.
View was nice, I had prepaid for a suite with robes, slippers and corridor access none of which were provided.
Old building, terrible fitness center. Didn´t have a coffee machine for espresso and capuccino in all the hotel. Can´t charge Amex card in room. Odd smell in bar.
I enjoyed my stay; hotel is nice, clean & staff is friendly and helpful.
Hospital de la Mujer is within a 5-minute walk of Hotel Lucerna Ciudad Juarez while other popular sites like Plaza de las Americas are within a 15-minute stroll. This 4.5-star hotel has 138 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:00 AM to noon.
All of Hotel Lucerna Ciudad Juarez's 138 air-conditioned rooms provide balconies, iPod docks, and free local calls. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bathrobes, and beds sport premium bedding. Safes and desks are also standard.
Guests staying at Hotel Lucerna Ciudad Juarez enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and an area shuttle. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour business center, a meeting room, and express check-in.
This property doesn’t provide the most basic items. Rooms lack refrigerators, there are no ice machines anywhere on the property and there was no body soap or even a single wash cloth provided. Completely overpriced. And breakfast is only included in certain packages so choose wisely. Also parking wasn’t secured.
We are recurring guests at Lucerna and have always had a great experience except for this last time. Lady at front desk was rude, the room had no small towels, our keys didn’t work after the first day and there was a double charge on our account. I love the place and location but was a bit disappointed
We thank you for bringing this to our attention. Your comments are very valuable to us, as they allow us to continue to improve. We apologize for the situation you experienced during your stay, and we assure you that the issue has already been reviewed with our collaborators to provide a better service.
Ac dont work and hotel is used by teenagers to party when i tried to complain a) i got was another room and the person seem bother necause i complain worst hotel expwrience
Dear Fernando, Thank you for taking the time to share your review with us. We offer you an appology for the inconveniences experienced during your stay, this is not the norm, nor would we like for you keep this impression. We will look into what you mention to improve our services, and hope you will give us an oportuny to regain your trust in the future.
Towels were dirty n bathroom curtain were dirty i told em n they never replaced em
Dear Guest, We offer you an appology for the inconveniences experienced during your stay. Your comfort and satisfaction are our priority, and we understand we didn´t meet your expectations. We will continue to work with our staff to improve service, so this doesn´t repeat itself. We hope you will give us a chance to regain your trust in the future.
Incredible staff, welcoming environment, clean just like home
Hello dear guest! Thank you for your excellent comments, they help us provide the best service for our guests.
The staff personal are very polite and handy.... Best room service as well and the bar
They charged me more than agreed with Orbitz I won't be using this app again
We apologize for not having met your expectations, your comments are very valuable to us, as they allow us to continue improving. We hope you will give us the opportunity to serve you in the future.