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Recent guest reviews

Incredible staff, welcoming environment, clean just like home

The staff personal are very polite and handy.... Best room service as well and the bar

They charged me more than agreed with Orbitz I won't be using this app again

The lobby, pool, hot tub was all beautiful! Sad to say everything besides that wasn’t as great. Elevator was out of service had to take stairs on the outside of building, which was inconvenient for my older mother. The rooms weren’t very clean carpets were dirty didn’t smell very pleasant.

PROS: The hotel is located near restaurants and shopping mall. The rooms are clean. Nice outdoor pool. The hotel restaurant has a breakfast buffet that pretty good. Plenty of parking with a security guard on watch. CONS: The carpet in the rooms need replacing. Noicy from traffic on the north side of hotel. No self serve ice machine. The restaurant is pricey. The AC isnt always available. I visted on a warm weekend in early March no AC was available.

Bar tender. Teo was very nice guy. He is a good man very repstfull guy. Also good cervisce

The hotel and pool were nice. Friendly staff. Clean room.

This hotel was recently remodeled mainly the lobby and the hallways. The rooms not so much but the rooms have always been nice. They still lack a self-serve ice machine, you have to call room service for ice. They have a nice restaurant: breakfast buffet is good,a little pricey but convenient. Nice bar and outside pool. Overall a good place to stay.

View was nice, I had prepaid for a suite with robes, slippers and corridor access none of which were provided.

Old building, terrible fitness center. Didn´t have a coffee machine for espresso and capuccino in all the hotel. Can´t charge Amex card in room. Odd smell in bar.

I enjoyed my stay; hotel is nice, clean & staff is friendly and helpful.

Hotel was comfy and felt safe. Would stay again if in the area.

Executive Club level fooor is quite nice. Staffing there, front desk, restaurant are all professional and pleasant. Food and breakfast are particularly good. Swimming pool had issues. Water was a green color not seen before. Unnatural at best. But overall nice experience.

This Hotel is the best one in Juarez, you have the friendliest staff always willing to help you! The rooms are always real nice and clean and the beds are real comfortable to sleep in! I will always come back to Lucerna Hotels!

Hotel Lucerna is located in a good area in Juarez near to a mall and a lot of cafes and food places. The hotel is in good condition, and the breakfast was good. Thanks

Restaurant staff and the attendant's in the Executive Floor (6th floor) lounge are terrific, polite and attentive. True professional's: Jaime, Gerardo, Alexi, Ali, the young lady creating egg dishes and the other waiters. One member of the Security Staff was genuinely creepy and I actually overheard him ( I speak Spanish) and one other discussing with a staff member in the lobby area whom I was asking about restaurants...if he was 'prostituting himself' with me! Wow! That disturbed me the rest of my stay and frankly whiped out the goodwill created by fine staff like Hugo the Valet at the Front Desk. However, the Hotel Lucerna is probably the best hotel option in Ciudad Juarez, and all the fine staff should be appreciated for their professionalism and like me, don't allow a couple of bitter, prejudiced, skulking, security staff prevent you from staying at this hotel. But if you're gay...these kind of absurd comments if overheard may make you feel uncomfortable.

Paseo Triunfo De La Republica 3976 Ciudad Juarez CHIH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Within a short walk of Paso del Norte Cultural Center, Hotel Lucerna Ciudad Juarez is within 2 miles (3 km) of Juarez Market. This 4-star hotel has 138 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Hotel Lucerna Ciudad Juarez's 138 rooms provide balconies, iPod docks, and free local calls. Guests can expect 32-inch TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and desks are other standard amenities.


Property features

At Hotel Lucerna Ciudad Juarez, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and express check-in.

Room options

Deluxe Double Room, Balcony

2 Queen Beds | Sleeps 4

LUCERNA SELECT KING

1 King Bed | Sleeps 2

Room

2 Double Beds | Sleeps 4

Guest reviews for Hotel Lucerna Ciudad Juarez

Everyone (20) Couples (7) Business (6) Family (13) Friends (4)
5
Everyone

By on Sep 8, 2019

5
Families Families

Incredible staff, welcoming environment, clean just like home

By on Jul 23, 2019

Review comment responded on Aug 27, 2019

Hello dear guest! Thank you for your excellent comments, they help us provide the best service for our guests.

5
Everyone

By on Jun 24, 2019

5
Friends Business Business Travelers

The staff personal are very polite and handy.... Best room service as well and the bar

By on Jun 18, 2019

2
Everyone

They charged me more than agreed with Orbitz I won't be using this app again

By on Apr 27, 2019

3
Families Family with small children Partner Couples Families

The lobby, pool, hot tub was all beautiful! Sad to say everything besides that wasn’t as great. Elevator was out of service had to take stairs on the outside of building, which was inconvenient for my older mother. The rooms weren’t very clean carpets were dirty didn’t smell very pleasant.

By on Apr 19, 2019

1
Everyone

By on Apr 18, 2019

4
Families Family with small children Families

PROS: The hotel is located near restaurants and shopping mall. The rooms are clean. Nice outdoor pool. The hotel restaurant has a breakfast buffet that pretty good. Plenty of parking with a security guard on watch. CONS: The carpet in the rooms need replacing. Noicy from traffic on the north side of hotel. No self serve ice machine. The restaurant is pricey. The AC isnt always available. I visted on a warm weekend in early March no AC was available.

By on Mar 16, 2019

4
Everyone

By on Feb 21, 2019

5
Everyone

Bar tender. Teo was very nice guy. He is a good man very repstfull guy. Also good cervisce

By on Nov 19, 2018

Review comment responded on Nov 20, 2018

Thanks for staying with us. We appreciate your feedback!

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