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Hotel Lucerna Ciudad Juarez

4.0 out of 5.0

Recent guest reviews

This Hotel is the best one in Juarez, you have the friendliest staff always willing to help you! The rooms are always real nice and clean and the beds are real comfortable to sleep in! I will always come back to Lucerna Hotels!

Hotel Lucerna is located in a good area in Juarez near to a mall and a lot of cafes and food places. The hotel is in good condition, and the breakfast was good. Thanks

Restaurant staff and the attendant's in the Executive Floor (6th floor) lounge are terrific, polite and attentive. True professional's: Jaime, Gerardo, Alexi, Ali, the young lady creating egg dishes and the other waiters. One member of the Security Staff was genuinely creepy and I actually overheard him ( I speak Spanish) and one other discussing with a staff member in the lobby area whom I was asking about restaurants...if he was 'prostituting himself' with me! Wow! That disturbed me the rest of my stay and frankly whiped out the goodwill created by fine staff like Hugo the Valet at the Front Desk. However, the Hotel Lucerna is probably the best hotel option in Ciudad Juarez, and all the fine staff should be appreciated for their professionalism and like me, don't allow a couple of bitter, prejudiced, skulking, security staff prevent you from staying at this hotel. But if you're gay...these kind of absurd comments if overheard may make you feel uncomfortable.

This use to be our favorite hotel in Juarez for many years. We stopped going there over the last year or so because we found other near by hotels that were cheaper and comparable qaulity. Recently we were passing through and need a place to stay and opted for Lucerna because they offered a airport shuttle. As it turned out their driver was ill the day we need a lift to the airport, however we were pleasantly surprised to see the hotel had been remodeled. It's a nice stay. We will continue to shop around for hotels in our next stay in Juarez but will consider staying Lucerna again.

The staff is fantastic!... Very Good hotel.... The pool is beautiful

Love it...we even met a famous boxer..it was very comfortable...we will definitely be going back...

Arrived early to hotel (11 am), room not ready until 2 pm, but room was upgraded because of wait. Staff is attentive. One minor problem: while waiting for the room my wife had lunch and tried to pay with credit card. Since we didn't have a room number she was forced to pay with cash. Since the hotel had the credit card number at the desk, it should be no problem for the coffee shop to match up and permit use of card.

Beds were nor that comfortable plastic like sheets

Great location and the price is right. The hotel staff is very courteous and they they speak English. The accommodations are top notch.

This hotel is perfect for my business trips. The hotel staff and accommodations are excellent.

the bell boy Oscar was a great help spoke perfect English

It was great experienced with all the family and I would do it again...

very clean, comfortable, nice atmosphere, good food, driver can take you wherever you want!

Perfect location with access to everywere, good price, good service.

Hotel Lucerna was an excellent place to stay while in Juarez. My husband and I were in Juarez for his Visa process and the Hotel Juarez met all of our needs perfectly. The Hotel had a quite, clean atomosphere. The hotel had a beautiful pool, the perfect place to beat the heat of the desert landscape, along with the Aquaduct restaraunt that had wonderful food, and a good selection to choose from. The staff at the Lucerna was more than exceptional; they treated us with respect, and had the patience along with the professionalism to answer all of our questions and needs. The Lucerna also had a free transport service that would pick you up and drop you off at the various locations that we needed to go to for the visa process. This service also drop us off at the airport as well. Over all I truly enjoyed our stay at the Hotel Lucerna and would stay there again, and recommend it to others as a safe, secure, clean, helpful place to stay while in Juarez for either buisness or pleasure.

The hotel is really nice. The service was really good. Clean and quiet atmosphere. Also, the swimming pool was clean. Every thing you expect from a hotel.

Very nice well equiped fitness center nice swiming pool area Large comfortable rooms and friendly stuff

great service overall, friendly service

A GREAT PLACE TO STAY. ITS SAFE. NEVER HAD ANY PROBLEMS WITH SAFETY. STAFF ARE ALWAYS WILLING TO HELP. THE ONLY THING THEY COULD DO IS CLEAN THE CARPET OR MAYBE GET NEW CARPET.

Overall, the experience was great. We only had a minor issue when checking in. The system was donw, so they could not program the room keys and wanted us to wait in the lobby, but after suggesting that they let us in with a master key, the staff was gracious in accomodating us.

Paseo Triunfo De La Republica 3976 Ciudad Juarez CHIH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Within a short walk of Paso del Norte Cultural Center, Hotel Lucerna Ciudad Juarez is within 2 miles (3 km) of Juarez Market. This 4-star hotel has 138 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Located in central Ciudad Juarez, the hotel is also near Chamizal National Memorial and El Paso Zoo.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rooms

All 138 air-conditioned rooms feature balconies, iPod docks, and coffee makers. Guests can expect 32-inch TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, free bottled water, and desks are other standard amenities.


Property features

At Hotel Lucerna Ciudad Juarez, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and express check-in.

Room options

Deluxe Room, 1 King Bed, Balcony

King 1 | Sleeps 2

LUCERNA SELECT KING

King 1 | Sleeps 2

Lucerna Select 2 Double Bed

Full 2 | Sleeps 3

Guest reviews for Hotel Lucerna Ciudad Juarez

Everyone (7) Business (6) Couples (6) Family (7) Friends (4)
5

best hotel in juarez!

Everyone

This Hotel is the best one in Juarez, you have the friendliest staff always willing to help you! The rooms are always real nice and clean and the beds are real comfortable to sleep in! I will always come back to Lucerna Hotels!

By , from Phoenix AZ on May 6, 2017

4

in a good location in juarez

Everyone

Hotel Lucerna is located in a good area in Juarez near to a mall and a lot of cafes and food places. The hotel is in good condition, and the breakfast was good. Thanks

By , from D on Apr 30, 2017

3

meh... as good as it will get in ciudad juarez

Everyone

Restaurant staff and the attendant's in the Executive Floor (6th floor) lounge are terrific, polite and attentive. True professional's: Jaime, Gerardo, Alexi, Ali, the young lady creating egg dishes and the other waiters. One member of the Security Staff was genuinely creepy and I actually overheard him ( I speak Spanish) and one other discussing with a staff member in the lobby area whom I was asking about restaurants...if he was 'prostituting himself' with me! Wow! That disturbed me the rest of my stay and frankly whiped out the goodwill created by fine staff like Hugo the Valet at the Front Desk. However, the Hotel Lucerna is probably the best hotel option in Ciudad Juarez, and all the fine staff should be appreciated for their professionalism and like me, don't allow a couple of bitter, prejudiced, skulking, security staff prevent you from staying at this hotel. But if you're gay...these kind of absurd comments if overheard may make you feel uncomfortable.

By , from Chicago on Apr 11, 2017

4

recently remodeled!

Everyone

This use to be our favorite hotel in Juarez for many years. We stopped going there over the last year or so because we found other near by hotels that were cheaper and comparable qaulity. Recently we were passing through and need a place to stay and opted for Lucerna because they offered a airport shuttle. As it turned out their driver was ill the day we need a lift to the airport, however we were pleasantly surprised to see the hotel had been remodeled. It's a nice stay. We will continue to shop around for hotels in our next stay in Juarez but will consider staying Lucerna again.

By , from New Mexico on Feb 7, 2017

Review comment responded on Feb 28, 2017

Hi Antonio! Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!

5

awesome !!!

Everyone

The staff is fantastic!... Very Good hotel.... The pool is beautiful

By on Jul 28, 2016

5

it was awesome

Everyone

Love it...we even met a famous boxer..it was very comfortable...we will definitely be going back...

By , from Texas on Jul 8, 2016

5

hotel location, services excellent

Everyone

Arrived early to hotel (11 am), room not ready until 2 pm, but room was upgraded because of wait. Staff is attentive. One minor problem: while waiting for the room my wife had lunch and tried to pay with credit card. Since we didn't have a room number she was forced to pay with cash. Since the hotel had the credit card number at the desk, it should be no problem for the coffee shop to match up and permit use of card.

By , from Santa Fe, NM on May 18, 2016

4

family trip

Families

Beds were nor that comfortable plastic like sheets

By on Oct 27, 2015

4

great accomodations

BusinessTravelers

Great location and the price is right. The hotel staff is very courteous and they they speak English. The accommodations are top notch.

By on Oct 2, 2014

4

great hotel in a great location

BusinessTravelers

This hotel is perfect for my business trips. The hotel staff and accommodations are excellent.

By on Jun 26, 2014