It was a good and relaxing stay.. no issues
The sheets had urine stains that smelled terrible , i asked for extra sheets but it still smelled bad because the pad under the sheets was dirty too
Comfortable
Excellent customer focus friendly staff, make me relax and that I am like priority. Quick response to any request. Very professional personal.😎
Friendly staff
Hotel was awesome except there was no hair dryer in the room (although we could have probably requested one) and shuttle service to consulate or airport was not available when other hotels in the area did have this service. We did enjoy our stay here however and would stay here again understanding that shuttle service may return after the pandemic restrictions go away. Front desk staff was very friendly and accommodating and the restaurant staff was awesome and food was delicious. I also really appreciated that almost all of the staff spoke English since I speak very little Spanish. Also a good value booked through Expedia.
Friendly, super clean.
I really liked the quick efficient service of the “ room service team” food arrived hot and tasty.
This is a great place to stay when visiting Cd. Juarez. The staff is friendly, nice restaurant inside, rooms are clean, plenty of parking in the rear of the hotel, nice size pool and a loung bar. Great location, close to mall, other restaurants and the airport. Highly recommend.
Excelente
Holiday Inn Ciudad Juarez places you within a leisurely stroll of La Rodadora Espacio Interactivo and Central Park. This 196-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.
Enjoy a bite to eat at Los Misiones, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and free local calls are also available.
Holiday Inn Ciudad Juarez features free WiFi in public areas, a conference center, and a 24-hour business center. Free parking is included with your stay. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include express check-out, free newspapers, and laundry facilities.
It was a good and relaxing stay.. no issues
The sheets had urine stains that smelled terrible , i asked for extra sheets but it still smelled bad because the pad under the sheets was dirty too
Hello Perla, Thank you very much for your kind comments, we have shared your experience with the corresponding area managers so that they reinforce their processes, again, thank you very much for sending us this message since these messages help us to improve our service to meet the expectations of our guests. Have a great day!
Comfortable
Hello Danny, Thank you very much for your kind comments, we hope to have the opportunity to serve you again, best regards!
Excellent customer focus friendly staff, make me relax and that I am like priority. Quick response to any request. Very professional personal.😎
Hello Jose, thank you for staying with us, we hope to have the opportunity to serve you again, best regards!
Friendly staff
Hola Norma! Muchas gracias por sus amables comentarios, esperamos tenerle de regreso. Saludos!
Hotel was awesome except there was no hair dryer in the room (although we could have probably requested one) and shuttle service to consulate or airport was not available when other hotels in the area did have this service. We did enjoy our stay here however and would stay here again understanding that shuttle service may return after the pandemic restrictions go away. Front desk staff was very friendly and accommodating and the restaurant staff was awesome and food was delicious. I also really appreciated that almost all of the staff spoke English since I speak very little Spanish. Also a good value booked through Expedia.
Hello! Due to the Covid-19 some items were removed from the rooms for safety for our guests, as you indicated is an item that can be requested to be taken to your room in case you need it, anyhow, we appreciate your comment because that tell us that we should improve the way we communicate this type of service so that our guests understand that they can order this item. We hope that soon the restrictions we have for Covid-19 will be lifted, so that we can provide the service as we had ir before this pandemic situation. Thank you very much for your recommendations and comments, we hope to have you back, kind regards!
Friendly, super clean.
Thank you very much for your comments, in our hotel we work hard to give the best service!
Thank you for staying with us, we hope to have the opportunity to serve you again, best regards!
Thank you for staying with us, your opinion is very important!
Hello Danny, thank you for your kind message, have a good day!