Front desk staff, not very friendly at check in. Waiter at Breakfast was even worse..maybe it was Monday morning blues, no customer service at all..very dissapointing.
The reason we made made reservations with this hotel was because of their breakfast and shuttle to the airport that both of them were offered to FREE At first the guy who did checked us in told us our breakfasts were not included but after later talking to other staff member, she confirmed to us that if it's included. It was a good thing we asks again. Days before this trip, they messaged me (because I messaged them about needing the shuttle to and from the airport) they told me they couldn't pick up my husband from the airport because of the federal regulation (blah blah blah), but they failed to mention at that moment that they weren't also going to not going to be able to take him to the airport, because on Sundays they do not have a driver (it their day off). We had to do make extra expenses/arrangements thinking transportation was covered. During our stay at this hotel, they were remodeling which including the second floor straight up from our room. During the day we couldn't rest as it was too noisy to do so. I don't know why they didn't think about not renting the downstairs room where they were doing remodeling this included Saturday morning. Apart from all this, their kitchen staff (incl. waitors) are very friendly and the breakfast food is very tasty.
Very hospitable, great breakfast spread. quiet and homey.
Great people, good accommodations and great breakfast.
I got there at 3:00 for check-in and was finally all settled by 5:00. A lot of time wasted because hotel staff didn't know how to do their jobs.
Gamma Ciudad Juarez places you within a 5-minute walk of popular attractions such as Plaza de las Americas and Ciudad Juárez Art Museum. This 162-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
55-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free local calls, and safes are also available.
At Gamma Ciudad Juarez, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, a conference center, and a computer station.
Front desk staff, not very friendly at check in. Waiter at Breakfast was even worse..maybe it was Monday morning blues, no customer service at all..very dissapointing.
The reason we made made reservations with this hotel was because of their breakfast and shuttle to the airport that both of them were offered to FREE At first the guy who did checked us in told us our breakfasts were not included but after later talking to other staff member, she confirmed to us that if it's included. It was a good thing we asks again. Days before this trip, they messaged me (because I messaged them about needing the shuttle to and from the airport) they told me they couldn't pick up my husband from the airport because of the federal regulation (blah blah blah), but they failed to mention at that moment that they weren't also going to not going to be able to take him to the airport, because on Sundays they do not have a driver (it their day off). We had to do make extra expenses/arrangements thinking transportation was covered. During our stay at this hotel, they were remodeling which including the second floor straight up from our room. During the day we couldn't rest as it was too noisy to do so. I don't know why they didn't think about not renting the downstairs room where they were doing remodeling this included Saturday morning. Apart from all this, their kitchen staff (incl. waitors) are very friendly and the breakfast food is very tasty.
Thanks for your visit and your comments, we are sorry for all the inconveniences, we always try to give the best services, thats why we are in remodeling, hope you can come again to see all the results of these renovations.
Very hospitable, great breakfast spread. quiet and homey.
Thanks for your visit and your comments. We appreciate it.
Gracias!!!
Great people, good accommodations and great breakfast.
we appreciate your comments, it is very important for us to know them in order to give them an excellent service, we hope we can visit soon.
I got there at 3:00 for check-in and was finally all settled by 5:00. A lot of time wasted because hotel staff didn't know how to do their jobs.
Thank your for your visit and your comments, we apologize for all the inconveniences you have, we adress this to the corresponding area for their review, hope seen you again so you can give us a second change to redress these bad impression.