Fiesta Inn Ciudad Juarez

We had the frightening experience of having someone try to get into our room 3 times, less than an hour after we checked in. The only thing that stopped them from entering was the additional manual door lock we placed after locking the door. Someone was provided a key to our room - we were terrified considering it's Juarez and it's upheld reputation of violence and killings. We called the desk immediately, who sent up "1 security man" who actually had the gall to ask us if we "saw" who it was. Who in their right mind is going to open the door to people who are aggressively trying to break into your room, what if they have a gun/a knife? We were called a half hour later and told that other guests were given the wrong room key, (which was ours). We didn't sleep all night. Literally, it was so disturbing. When we mentioned this in the morning, we were offered only an explanation that the only guests were also upset, and we could complain on line. No coffee offered, breakfast or any other compensation. The manager didn't even have the good sense to address the issue himself/herself with us directly. They obviously didn't care. They need a lesson in professional and personal ethics. We will never stay there again, the incident and the way it was handled reflected the poor service and lack of training.

By a verified traveler on Mar 15, 2018

My family and I recently stayed at the Fiesta Inn Hotel and had an overall great experience while staying here. The customer service was superb and couldn't ask for more from them. The location is excellent, nearby many great restaurants and tourists attractions. The only thing, if any, I didn't like about the hotel was the renovations that was going on at the time. I would highly recommend this hotel to friends and family!

By Carlos, from Texas on Oct 4, 2016

got a good experience evrithing was done as i ask the staff, i ask to be awaken by knoking on my door and they did, and all the amenities were taken care for

By luis alberto, from boise id. usa on Aug 24, 2016

my experience was excellent! both shuttle drivers are awesome ( Luis and Sr. Castaneda ) receptionist staff, the lady who's preparing omelets was very professional. housekeepers very nice ladies. hotel was spotless. thank you all the staff from first inn, Ciudad Juarez , Mexico!!

By Martin, from seattle, wa on May 7, 2016

Great hotel, well located near the Pronaf Center, the Museum of Fine Art, and the Benito Juarez Auditorium, where there was a theater festival I attended. It is also near two shopping centers: Rio Grande and Plaza de las Américas. The hotel included breakfast, which was superb. I also had lunch there, which was also great. The service is first class. Everything worked. I will stay here again. For what it's worth, it is also 44 mins. away (walking) from the Cathedral and the ex-Aduana Building, a nice museum.

By arobertlauer on Jul 25, 2015

Wools satay here a g a I n I loved it nice guys to hook up with

By asevero on Jun 3, 2014

Good average hotel; needs some work in regards to customer service.

By South of the Border Traveler on Aug 10, 2011

We are in Juarez for some business and had to extend our stay for three nights. Would have been nice to have a laundry room for self-pay customers.

By South of the Border Traveler on Aug 9, 2011

Nice room compared to other hotels in Juarez. Transportation to and from consulate is unreliable. We asked for a ride to the consulate and we were turned down as another guest had asked for transport before us. We asked if we could recieve transport back to the hotel from the consulate when we done and we were told that wouldn't be a problem. We called for a ride and waited an hour before taking a taxi only to find the hotel van loading passengers when we pulled into driveway. The hotel restaurant has great food a little pricey for what your getting especailly if you order room service. It's better if you just go down to restuarant yourself and bring it back to your room if you wish to dine in. High speed wifi is anything but high speed it's a little faster than dial-up.

By Anonymous on Nov 8, 2010

the hotel is the best hotel ever and food is good restaurant & rooms clean hotel price$$$exelent but food to expensive. they have nice looking and smily,smart & young looking girls that help you and give you unswers like your part of their family nice house keeper that olways make sure your room & cafe maker clean,but the smool suv they have to take you to the american consulate is not olways available as they promess they should make sure to have the right upday on their webside you have to let them know you need to be taking to the consulate 1 or 2 days before plus the consulate is not the close as they saing is like about 20-25 minutes away not a 5 minutes as they saing computer lab for all costumers with free internet not bad it all, I love it.nice pool that stays open to 10:00 pm nice I will come back. I give you an advise,don't take the taxi if you don't know the price first day from the hotel to mexican consulate the taxi charge me $400.00 pesos wich is alot most of them charge $100.00 but was to late I did not know anything all that I knew was that they saing is to danger walk aroun no is not during day time,nite maybe mexico city is even worst I live there,I took the buss ofter my secoun day to the consulate only charge me $6 pesos big diferents then when you paid $400.00 first day when the hotel suv is not available but I will still go back now I know.

By ayudante on Oct 29, 2010