I’ve been coming to this place for years now, but this time I am very disappointed. The water to the shower would barely come out, My sheets were stained so they gave me another ones and those ones where also stained and there was a roach in my room.. also one of the night attendees acts like if he runs the place he just bugged me 😤
People stolen personal items from room and ppor attencion
Very clean and very comfortable and friendly staff.
Ecellent service.. Very nice rooms also custumer service ecellent
No bar, no music, completely death Didn't expect that
Just the check in took a while but other than that everything was good. Nice hotel
The property well maintained rooms clean friendly staff but room a/c unit noisy
I will be back, very nice hotel and the staff was first class.
Excellent staff take the time to know you and remember you. Makes you feel welcome. Location is perfect.
I was treated VIP the whole way, they always comply and helped me with everything I needed. Clean rooms, and great staff.
We had the frightening experience of having someone try to get into our room 3 times, less than an hour after we checked in. The only thing that stopped them from entering was the additional manual door lock we placed after locking the door. Someone was provided a key to our room - we were terrified considering it's Juarez and it's upheld reputation of violence and killings. We called the desk immediately, who sent up "1 security man" who actually had the gall to ask us if we "saw" who it was. Who in their right mind is going to open the door to people who are aggressively trying to break into your room, what if they have a gun/a knife? We were called a half hour later and told that other guests were given the wrong room key, (which was ours). We didn't sleep all night. Literally, it was so disturbing. When we mentioned this in the morning, we were offered only an explanation that the only guests were also upset, and we could complain on line. No coffee offered, breakfast or any other compensation. The manager didn't even have the good sense to address the issue himself/herself with us directly. They obviously didn't care. They need a lesson in professional and personal ethics. We will never stay there again, the incident and the way it was handled reflected the poor service and lack of training.
My family and I recently stayed at the Fiesta Inn Hotel and had an overall great experience while staying here. The customer service was superb and couldn't ask for more from them. The location is excellent, nearby many great restaurants and tourists attractions. The only thing, if any, I didn't like about the hotel was the renovations that was going on at the time. I would highly recommend this hotel to friends and family!
got a good experience evrithing was done as i ask the staff, i ask to be awaken by knoking on my door and they did, and all the amenities were taken care for
my experience was excellent! both shuttle drivers are awesome ( Luis and Sr. Castaneda ) receptionist staff, the lady who's preparing omelets was very professional. housekeepers very nice ladies. hotel was spotless. thank you all the staff from first inn, Ciudad Juarez , Mexico!!
Great hotel, well located near the Pronaf Center, the Museum of Fine Art, and the Benito Juarez Auditorium, where there was a theater festival I attended. It is also near two shopping centers: Rio Grande and Plaza de las Américas. The hotel included breakfast, which was superb. I also had lunch there, which was also great. The service is first class. Everything worked. I will stay here again. For what it's worth, it is also 44 mins. away (walking) from the Cathedral and the ex-Aduana Building, a nice museum.
Wools satay here a g a I n I loved it nice guys to hook up with
Good average hotel; needs some work in regards to customer service.
We are in Juarez for some business and had to extend our stay for three nights. Would have been nice to have a laundry room for self-pay customers.
Paso del Norte Cultural Center is within a mile (2 km) of Fiesta Inn Ciudad Juarez, and other popular sites like UACJ - Universidad Autónoma de Ciudad Juárez are within a couple of miles (3 km). This 166-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free airport drop-off.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
All 166 air-conditioned rooms provide coffee makers, safes, and phones. 55-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
At Fiesta Inn Ciudad Juarez, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is MXN 220 per night, or you can take advantage of the free shuttle from the hotel to the airport (available 24 hours). Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include conference space, a business center, and a kids' club.
I’ve been coming to this place for years now, but this time I am very disappointed. The water to the shower would barely come out, My sheets were stained so they gave me another ones and those ones where also stained and there was a roach in my room.. also one of the night attendees acts like if he runs the place he just bugged me 😤
People stolen personal items from room and ppor attencion
Very clean and very comfortable and friendly staff.
Ecellent service.. Very nice rooms also custumer service ecellent
No bar, no music, completely death Didn't expect that
Just the check in took a while but other than that everything was good. Nice hotel
The property well maintained rooms clean friendly staff but room a/c unit noisy
I will be back, very nice hotel and the staff was first class.
