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Angsana Laguna Phuket

5.0 star property
Luxury hotel on the beach, with outdoor pool
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Photo gallery for Angsana Laguna Phuket

Exterior
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Exterior
Exterior
Outdoor pool, free cabanas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

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10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket, 83110
  • Place, Laguna Phuket Golf Club
    ‪8 min walk‬
  • Place, Bang Tao Beach
    ‪10 min walk‬
  • Place, Boat Avenue Mall Phuket
    ‪3 min drive‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪20 min drive‬
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Room options

View all photos for Laguna King Room

Laguna King Room | Minibar, in-room safe, desk, iron/ironing board

Laguna King Room

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Laguna Grand Room

Laguna Grand Room | Minibar, in-room safe, desk, iron/ironing board

Laguna Grand Room

8.8 out of 10
Excellent
(6 reviews)
  • 498 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Laguna Pool Access King Room

Laguna Pool Access King Room | Room amenity

Laguna Pool Access King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Laguna Premier Room

Laguna Premier Room | Minibar, in-room safe, desk, iron/ironing board

Laguna Premier Room

  • 498 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Angsana One Bedroom Loft

Angsana One Bedroom Loft | Living area | 40-inch flat-screen TV with satellite channels

Angsana One Bedroom Loft

  • 961 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Island Duplex

Two Bedroom Island Duplex | Minibar, in-room safe, desk, iron/ironing board

Two Bedroom Island Duplex

  • 961 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Two Bedroom Island Suite

Two Bedroom Island Suite | Minibar, in-room safe, desk, iron/ironing board

Two Bedroom Island Suite

8.8 out of 10
Excellent
(3 reviews)
  • 1210 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 2Bedroom Pool Suite Beach Front

2Bedroom Pool Suite Beach Front | Minibar, in-room safe, desk, iron/ironing board

2Bedroom Pool Suite Beach Front

  • 1851 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for 2Bedroom Pool Suite Lagoon View

2Bedroom Pool Suite Lagoon View | Room amenity

2Bedroom Pool Suite Lagoon View

  • 1851 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Laguna Twin Room

Room amenity

Laguna Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Laguna Pool View King Room

Laguna Pool View King Room | Minibar, in-room safe, desk, iron/ironing board

Laguna Pool View King Room

  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Laguna Pool View Twin Room

Laguna Pool View Twin Room | Minibar, in-room safe, desk, iron/ironing board

Laguna Pool View Twin Room

7.4 out of 10
Good
(3 reviews)
  • 427 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Laguna Ocean View King Room

Laguna Ocean View King Room | Minibar, in-room safe, desk, iron/ironing board

Laguna Ocean View King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Laguna Ocean View Twin Room

Laguna Ocean View Twin Room | Minibar, in-room safe, desk, iron/ironing board

Laguna Ocean View Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Laguna Pool Access Twin Room

Room amenity

Laguna Pool Access Twin Room

  • 427 sq ft
  • Sleeps 3
  • 1 Twin Bed

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Exterior

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8.8 out of 10, Excellent, 967 reviews
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About the neighborhood

Laguna

Angsana Laguna Phuket places you 2.9 mi (4.7 km) from Surin Beach. This 376-room, 5-star hotel welcomes business and leisure travelers with a private beach, a full-service spa, and 5 restaurants.

What's nearby

  • Laguna Phuket Golf Club - 8 min walk - 0.4 miles
  • Bang Tao Beach - 10 min walk - 0.6 miles
  • Boat Avenue Mall Phuket - 3 min drive - 1.2 miles
  • Porto de Phuket - 3 min drive - 1.7 miles
  • Bang-Tao Night Market - 4 min drive - 2.0 miles

Getting around

  • Phuket Intl. Airport (HKT) - 32 min drive

Restaurants

  • ‪Smigo's Bar & Restaurant - ‬17 min walk
  • ‪Poolside - ‬19 min walk
  • ‪Mr. Tom Yam - ‬6 min drive
  • ‪Cassia Breakfast - ‬9 min walk
  • ‪XANA Beach Club - ‬19 min walk

About this property

Angsana Laguna Phuket

Luxury hotel on the beach, with outdoor pool
Guests of Angsana Laguna Phuket have access to a private beach, a full-service spa, and karaoke. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for THB 1100 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include an outdoor pool, a children's pool, and a gym.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer free toiletries and slippers. Minibars, electric kettles, and safes are other standard amenities. Change of towels is available on request.
A private beach and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 5 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Angsana Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

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Diamond Cliff Resort & Spa, Patong Beach
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  • Spa
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8.8 out of 10, Excellent, 1,018 reviews
$477 nightly
The price is $515
Dec 25 - Dec 26
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 900 for adults and THB 450 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Azzurra
  • Loy Krathong
  • Poolside
  • Seafood Market
  • Xana

Things to do

  • Arcade/game room
  • Art gallery
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf clubs/equipment
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Racquetball/squash
  • Rowing/canoeing
  • Sail boat
  • Sauna
  • Shopping mall
  • Snorkeling
  • TV in common areas
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference center (2,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Vegetarian breakfast available

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 12:00 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for THB 1800.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: THB 1000 per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately THB 900 for adults and THB 450 for children
  • Airport shuttle fee: THB 1100 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: THB 1100 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1800.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 0105536135260
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 12:00 PM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 0105536135260

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 0105536135260.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Parties and events are allowed on site.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Angsana Laguna
Angsana Laguna Hotel
Angsana Laguna Hotel Phuket
Angsana Laguna Phuket
Angsana Phuket
Angsana Phuket Laguna
Laguna Angsana
Laguna Phuket Angsana
Phuket Angsana
Phuket Angsana Laguna
Angsana Laguna Phuket Hotel Choeng Thale
Angsana Laguna Phuket Hotel
Angsana Laguna Phuket Choeng Thale
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Angsana Laguna Phuket Thailand
Angsana Laguna Phuket Hotel Thalang
Angsana Laguna Phuket Hotel Si Sunthon
Si Sunthon Angsana Laguna Phuket Hotel
Angsana Laguna Phuket Si Sunthon
Hotel Angsana Laguna Phuket Si Sunthon
Angsana Laguna Phuket Hotel
Hotel Angsana Laguna Phuket

Frequently asked questions

Is free cancellation available at Angsana Laguna Phuket?

Angsana Laguna Phuket offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Angsana Laguna Phuket?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at Angsana Laguna Phuket on Dec 11, 2025 start from $280.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Angsana Laguna Phuket?

This hotel is located in Choeng Thale, a short 15-minute walk from Bang Tao Beach and also 10 minutes on foot from Laguna Phuket Golf Club. You'll also find Surin Beach and Boat Avenue Mall Phuket within a short drive.

Will I be able to park at Angsana Laguna Phuket?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Angsana Laguna Phuket?

Angsana Spa is the hotel's spa and services include hot stone massages, Swedish massages, couples treatments, and body wraps.

Does Angsana Laguna Phuket include a casino on the premises?

No, Angsana Laguna Phuket doesn't have a casino.

Will I find an indoor pool at Angsana Laguna Phuket?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Angsana Laguna Phuket a good place to stay for couples?

This beachfront hotel offers many amenities for couples, including Champagne service as well as a private beach and an outdoor pool.

Does Angsana Laguna Phuket have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Angsana Laguna Phuket feature a restaurant that includes a breakfast menu?

Yes, Angsana Laguna Phuket has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Angsana Laguna Phuket allow pets to stay for free?

No, pets and service animals aren't allowed at Angsana Laguna Phuket.

Are there connecting rooms at Angsana Laguna Phuket?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Angsana Laguna Phuket?

The closest major airport to Angsana Laguna Phuket is Phuket Intl. Airport (HKT), which is 10.4 mi away (32 minutes by car).

Are there rooms with balconies at Angsana Laguna Phuket?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy sea or garden views.

Does Angsana Laguna Phuket offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Angsana Laguna Phuket.

Reviews

Angsana Laguna Phuket Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 442 out of 821 reviews
Rating 8 - Good. 264 out of 821 reviews
Rating 6 - Okay. 72 out of 821 reviews
Rating 4 - Poor. 31 out of 821 reviews
Rating 2 - Terrible. 12 out of 821 reviews

Reviews

8/10 Good

Gustave

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms are old, renovation work is currently being carried out. Service is nice. Good complex with lake and sea
Stayed 3 nights in Aug 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Aug 2025

10/10 Excellent

Khamit

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i had to describe this hotel in one sentence, I'd say: come hungry,leave happier. Honestly, this resort is not just about the lagoon views,the endless pool, or the tropical vibes...it's also a little foodie paradise.. So if you're in phuket and thinking about where to stay let me save you the google search headache: ansgana laguna is the spot.
Stayed 7 nights in Aug 2025

8/10 Good

Mahbubullah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Heta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort, huge and beautiful landscape, lots of activities for the family and guests, good breakfast, nice rooms and clean, the staff in all areas were excellent, always smile and helpful. We had a great times at resorts. We highly recommend Angsana Laguna to family, friends and anyone.
Stayed 2 nights in Aug 2025

8/10 Good

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall a beautiful resort. You can definitely start to see the wear and tear in the rooms and the pools especially. Resort prices at the bars and restaurants are absurdly high considering you can get equal Or better quality a 10-15 minute walk away. Still a lovely time overall.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laurence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is beyond expectation. Facility has everything. Convenient as well as beautiful
Stayed 2 nights in Aug 2025

10/10 Excellent

Hsin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ilan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. The food and beverages are expensive!
Stayed 3 nights in Jul 2025

10/10 Excellent

Weng Kuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Wonderful and Magnificent Family Vacation.

I went with my family (2 uncles, cousin and her child). We were all do impressed by Angsana Laguna.The services were great especially the check-in and checkout personnel , Melly and Nam. They were professional and personable. Extremely helpful to our requests and even extended their kind assistance beyond. ❤️❤️❤️ The restaurants and their food were absolutely delicious! We have had a fantastic time staying in Angsana Laguna. Beautiful memories and so much to talk about.
Stayed 3 nights in Jul 2025

8/10 Good

Harsh

Liked: Staff & service, amenities, property conditions & facilities
Courteous Staff. Although lot of construction happening around the resort during our stay at the resort. One day there was a power outage for maintenance but resort organised heaps of activity & presented a voucher for the inconvenience. Overall we had a pleasant stay.
Stayed 7 nights in Jul 2025

10/10 Excellent

Julie, Gibsonia

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really liked our stay at the Angsana Laguna Phuket. The most amazing part was the fabulous breakfast - food was abundant and delicious. If we had to do it again, we would NOT have booked the two-bedroom townhouse. Even though it had a nice balcony, it was designed more for a family rather than two couples. The rooms were small and sparce. The "regular" rooms - (3364 specifically) was beautiful! Pools were nice and clean. Access to the beach and the beach chairs w/umbrellas were clean, functional and comfortable! We took the free ferry across the bay for access to a huge convenience store that sold food and alcoholic beverages. This place wasn't off the charts, but it was very, very nice and a great deal for the money. All five of us would definitely come back!
Stayed 4 nights in Jun 2025

10/10 Excellent

Cris

Liked: Cleanliness, amenities, property conditions & facilities
I loved everything
Stayed 4 nights in Jun 2025

10/10 Excellent

Angelika Tatjana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the food was very good. The resort is big and there were always caddies available to drive you to the lobby and back to the room. The pool was awesome and it was so close to the beach! Highly recommend Angsana Laguna Phuket.
Stayed 6 nights in Jun 2025

10/10 Excellent

Wei Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and peaceful area
Stayed 2 nights in Jun 2025

6/10 Okay

Bloxwich

Traveled with partner
Liked: Cleanliness, amenities
A sprawling place with nice enough gardens but takes time to get oriented. Rooms and the general decor are now dated and becoming 'rustic'. Our first room we paid for "Seaview", could not see the sea, aircon was very noisy and in the morning there was no hot water. Rubbish instant coffee and jug. We were upgraded and give free breakfast in compensation. Still 30% of our stay was awful. The staff were lovely and did all they could to remedy the situation but the damage was done. Bottom line what we paid and what we received in the off season was not worth it.
Stayed 3 nights in May 2025

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are so friendly and accommodating, it was our first trip to Phuket and this experience has made it so memorable. Thank you! :)
Stayed 2 nights in May 2025

8/10 Good

Jessica

Stayed 2 nights in May 2025

10/10 Excellent

Hong

Stayed 3 nights in May 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities

Ok stay. Nothing special

Having stayed at many 5 star establishments before. I was disappointed at this hotel although it brands itself as a 5 star. 1. Cleanliness can be improved at the breakfast restaurant. There were birds flying inside the restaurant and pecking at food sometimes which made me question the hygiene of the food. 2. Service was also not on par with other 5 star hotels. Things such as picking up the call by the second ring, providing more personalised service for guests were not met. 3. Condition of the hotel is slightly old but still acceptable. However, the bed is a bit too soft for my liking. 4. I was also supposed to get a complimentary room upgrade if there is availability. I found out from the receptionist that there was availability but i had to pay instead which I rejected. It was a disappointment. Overall, if it is branded as a 4 or 4.5 star hotel, I can accept it but I was looking forward to a truly 5 star hotel stay.
Stayed 4 nights in May 2025

10/10 Excellent

Ange

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here on a recent trip. The rooms were really large with lots of space, buffet breakfast was fantastic and the staff were so friendly. The free shuttle was very convenient as well.
Stayed 5 nights in May 2025

10/10 Excellent

Anton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

Solid hotel. Nicely located. Clean. Pleasant staff. No issues.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jonothan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Panash

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the rooms we where allocated needed updating and the service we received was not in line what our expectations of the price point.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kerry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Angsana. Joe at Front office offered impeccable service and helped elevate our stay by ensuring we were able to be located close to our family so the young kids could spend even more time together during the holiday. We didn't spend much time outside of the resort and the surrounding facilities (which are accessible by boat shuttle around the lagoon), mainly because the resort offers access to everything. During our stay we got to participate in the hotel's Songkran festivities which were education, and festive. THANK YOU to the whole team for involving the guests as you did! We really enjoyed the morning! Service at the pool bar was fantastic and lively in the afternoons, and the kids loved the inflatable waterslide available in the main pool area. The kids club felt a little limited- it was extremely warm and humid during our stay and the indoor room at kids club has only a ball pit- but plenty of space to activate other options. our kids did quite a few of the paid activities like the pizza making/ painting etc. and loved them all. Thank you to the kids club team.
Stayed 4 nights in Apr 2025

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