2/10 Terrible
David
Traveled with partner
Jun 24, 2025
Disliked: Amenities, property conditions & facilities
Front desk agent nice on arrival. However, did not give a map or directions to the room. A/C in entire public space not working, so it was 102F inside. The indoor Pool appeared greenish due being really warm and probably algae growth. Once in room, next door guests were playing rap music really loud and smoking Marijuana until 3:30AM, when I finally called the front desk. F/D agent called the room next door and told them that we complained instead of keeping it anonymous. We immediately heard the people next door talking crap about us through the wall. We finally changed rooms at 4AM. Once in the new room we found that there was no jackstand for luggage, no pen/paper to take notes on our experience, and to beat us down even further, the TOILET WAS NOT WORKING! Also, we initially reserved a single king room, but we were moved to a room with 2 single beds. The night f/d agent told us that the people smoking weed (this property is advertised right at the front desk as non-smoking!)and blasting music were the children of "diamond members" as if that makes it ok. In the morning we told a f/d agent that this horrible experience and failure to deliver on what they are supposed to provide warrants a full refund. They called later and said they would compensate us 20%. Unacceptable! We will be contacting Orbitz, who we booked the hotel through. If they cannot rectify it, we will dispute the charges with our credit card company. We recommend avoiding this property!
David
Stayed 1 night in Jun 2025