Property was clean and had plenty of nice amenities. The landscaping around the property was in poor condition and not very nice.
The hotel was clean, and quiet nights sleep. We arrived about 9PM the lady at the front desk with the long braids was rude as come be. We came in she asked if we were check-in and i said yes. She went on for another 10 minutes complaining to another co-worker and didnt even ask us to wait a moment. I asked if she need my id and debit, she said i havent asked for it yet. She handed me keys and said have a good night and didnt even tell us where our room was. When i asked where we should park to be close to our ro, she stated anywhere and rolled her eyes and went back to chatting with her partner. The man in the morning was lonely and super inviting. The women doesnt belong in customer service or a front desk representing a company. I know days are hetic and places are short staffed. I try not to be a complainer, but if you check-in try before 9PM.
Room was clean and nice. Had a mini fridge and microwave. Air didnt work good in the room i had. But when i checked out the girl at the front desk was very pleasant and listened to me about how the room was
The beds were so uncomfortable. It felt like laying on the display beds at Kohl’s or JCP. The noise from the other guests was obnoxious and though out the nights and on Saturday the ridiculous amount of weed that was being smoked on the floor above us was horrible. And the front desk’s only solution was to offer to move our room at 11pm.
The girls at the front desk were not very friendly except for one
Nice family friendly place. Nice pool area and gazebo area for just relaxing. Staff very responsive to our needs.
Old Chicago area, near by grocery stores and gas stations. Staff are friendly and nice, room is clean.
As we mostly come to Illinois to see family, we love staying here for the central location to were we need to be. We also love all the amenities and the location of stores and restaurants close by.
We booked this hotel based on previous reviews. Upon check in we were given a room with a broken air conditioner. After maintenance checked it out we were told there was nothing that could be done and they didn't have a replacement. At this point we requested another room and we were told there were none ready. Please note this was after check in time too. We requested to speak to the manager hoping something could be figured out but we were informed they had already gone home for the day. A short while later we were told there was a room available. This room was severely outdated....old air conditioner, full size beds (not queen). At this point we did check other area hotels but there were no rooms available with 2 queen beds. Because we had tickets to an event that evening we ended up staying but only because we didn't have time to continue looking for other accommodations. Definitely do not recommend
We where trying to go to winsconin for a weekend vacation so the kids can swim but everyone knows it’s to expensive and we where short on money and we decide to go for the first time to a hotel closer to our house and we found this holiday in with swimming pool and we love it to spend a night or 2 so the kids can have fun, very clean and the swimming poll doesn’t smell like strong bleach like other places and that irritates the eyes and skin ! So of course we will stay again very convinience and great price
The staff was great. Very helpful. Rooms are very clean but dated. Convenient park and fly to midway airport.
Very good location to Chicago, Brookfield Zoo, and surrounding suburbs. Across street Countryside Banquet Hall where we attended a concert. William Tell Restaurant is in hotel. A bit pricey but for special occasions, I would recommend the atmosphere and food worth the splurge! Pool area very large and impressive! Our King room was clean and comfortable.
Holiday Inn Chicago - Countryside / Lagrange, an IHG Hotel places you within a 15-minute drive of popular attractions such as SeatGeek Stadium and Promenade Bolingbrook. This 3.5-star hotel has 180 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
Holiday Inn Chicago - Countryside / Lagrange, an IHG Hotel's 180 soundproofed rooms provide microwaves, refrigerators, and coffee makers. 43-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include free newspapers, free local calls, and ironing boards.
Holiday Inn Chicago - Countryside / Lagrange, an IHG Hotel features free WiFi in public areas, conference space, and a 24-hour business center. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Property was clean and had plenty of nice amenities. The landscaping around the property was in poor condition and not very nice.
The hotel was clean, and quiet nights sleep. We arrived about 9PM the lady at the front desk with the long braids was rude as come be. We came in she asked if we were check-in and i said yes. She went on for another 10 minutes complaining to another co-worker and didnt even ask us to wait a moment. I asked if she need my id and debit, she said i havent asked for it yet. She handed me keys and said have a good night and didnt even tell us where our room was. When i asked where we should park to be close to our ro, she stated anywhere and rolled her eyes and went back to chatting with her partner. The man in the morning was lonely and super inviting. The women doesnt belong in customer service or a front desk representing a company. I know days are hetic and places are short staffed. I try not to be a complainer, but if you check-in try before 9PM.
Thank you for your review, we look forward to seeing you again soon!
We are glad you enjoyed your stay, we look forward to welcoming you back.
Room was clean and nice. Had a mini fridge and microwave. Air didnt work good in the room i had. But when i checked out the girl at the front desk was very pleasant and listened to me about how the room was
The beds were so uncomfortable. It felt like laying on the display beds at Kohl’s or JCP. The noise from the other guests was obnoxious and though out the nights and on Saturday the ridiculous amount of weed that was being smoked on the floor above us was horrible. And the front desk’s only solution was to offer to move our room at 11pm.
Thank you for taking the time to take the survey. We appreciate your feedback about the beds and the noise. This will help us in areas of concern. Moving you to another floor helps to erase some of the issue that you may be experiencing and of course having to move causes another one. We are truly sorry and hopefully you'll give us another chance to meet your expectations of a hotel stay.
Hope to see you again on your next visit. We thank you for choosing to stay with us.
Thanks for staying with us. We appreciate your feedback!