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Hotel Turquesa Maya

3.0 star property
Hotel in Felipe Carrillo Puerto with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Turquesa Maya

Premium bedding, desk, iron/ironing board, free WiFi
Property grounds
Exterior
Local cuisine
Balcony

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Room service
  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, QROO, 77210
  • Santuario de la Cruz Parlante
    ‪18 min walk‬
  • Centro Cultural Chan Santa Cruz
    ‪18 min walk‬
  • Pueblo Felipe Carrillo Plaza
    ‪19 min walk‬

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Room options

View all photos for Double Room

Double Room | Premium bedding, desk, iron/ironing board, free WiFi

Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Premium bedding, desk, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Premium bedding, desk, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Felipe Carrillo Puerto

Hotel Turquesa Maya places you within a mile (2 km) of Santuario de la Cruz Parlante and Centro Cultural Chan Santa Cruz. This 18-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Santuario de la Cruz Parlante - 18 min walk - 1.0 mile
  • Centro Cultural Chan Santa Cruz - 18 min walk - 1.0 mile
  • Pueblo Felipe Carrillo Plaza - 19 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 135 min drive

Restaurants

  • ‪Tacos Don Rey - ‬16 min walk
  • ‪Los Bambus - ‬13 min walk
  • ‪Asadero el Pollo - ‬14 min walk
  • ‪Tendejón y antojitos "Los 4 Hermanos - ‬14 min walk
  • ‪El Pastorcito Maya - ‬18 min walk

About this property

Hotel Turquesa Maya

Hotel in Felipe Carrillo Puerto with a 24-hour front desk and a restaurant
Guests of Hotel Turquesa Maya enjoy free WiFi in public areas, a free grocery shopping service, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Additional amenities include a banquet hall and a garden.
32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Balconies, free local calls, and ceiling fans are other standard amenities.

Languages

English, Spanish

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  • Kids pool
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 7 reviews
$25 nightly
The price is $33
Jun 4 - Jun 5
Total includes taxes and fees
Hotel Bambús

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 10 to 15 for adults and USD 10 to 15 for children
  • A restaurant

Restaurants on site

  • Turquesa Maya

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults, and USD 10 to 15 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya
Turquesa Maya Felipe Carrillo
Hotel Turquesa Maya Hotel
Hotel Turquesa Maya Felipe Carrillo Puerto
Hotel Turquesa Maya Hotel Felipe Carrillo Puerto

Frequently asked questions

Are free cancellation options available at Hotel Turquesa Maya?

Hotel Turquesa Maya offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Turquesa Maya?

As of May 31, 2025, prices found for a 1-night stay for 2 adults at Hotel Turquesa Maya on Jun 9, 2025 start from $34.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Turquesa Maya?

This hotel is located in Felipe Carrillo Puerto, a short 18-minute walk from Pueblo Felipe Carrillo Plaza and also 17 minutes on foot from Santuario de la Cruz Parlante. Centro Cultural Chan Santa Cruz is within a walking distance of 0.9 mi.

Is there parking available at Hotel Turquesa Maya?

Yes, self parking is offered for free at the hotel.

Does Hotel Turquesa Maya feature a casino?

No, Hotel Turquesa Maya doesn't have a casino.

Is there an indoor pool at Hotel Turquesa Maya?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Turquesa Maya?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and a free grocery shopping service.

Are there hot tubs at Hotel Turquesa Maya?

No, there isn't a spa tub at this hotel.

Does Hotel Turquesa Maya have a restaurant with a breakfast menu?

Yes, Hotel Turquesa Maya serves a cooked-to-order breakfast for a surcharge at Turquesa Maya.

Does Hotel Turquesa Maya allow pets to stay for free?

No, pets aren't allowed at Hotel Turquesa Maya.

Does Hotel Turquesa Maya have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Turquesa Maya?

Yes, every guestroom at Hotel Turquesa Maya comes with a balcony.

Hotel Turquesa Maya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 60 out of 154 reviews
Rating 8 - Good. 43 out of 154 reviews
Rating 6 - Okay. 30 out of 154 reviews
Rating 4 - Poor. 10 out of 154 reviews
Rating 2 - Terrible. 11 out of 154 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Azalia, Orange Walk Town

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I use the hotel just as a stop on my way to my final destination as it is midpoint on a long drive.
Stayed 1 night in Sep 2024

8/10 Good

Terrell

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best place to stay in town.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jose Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar tranquilo, ideal para el descanso. Hay un solo detalle que no han corregido, y es que las toallas dejan mucho que desear. Saludos.
Stayed 1 night in Aug 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

4/10 Poor

ROBERT, Jefferson Hills

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the hotel do not accurately represent the hotel. The pictures look they are from several years ago. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. The description of the hotel says restaurant onsite, how we there is no longer a restaurant onsite. The mattresses were old broken and uncomfortable. The kitchenette only included a sink and counter. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. There was no hot water for the showers at night. The hotel is in a good convenient location and has decent wifi.
Stayed 3 nights in Jun 2024

6/10 Okay

Nataniel

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was spacious
Stayed 1 night in Apr 2024

6/10 Okay

Azalia, Orange Walk Town

Traveled with family and small children
Disliked: Staff & service, amenities
Limited parking spaces. Reception not as friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Philip

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not good but no other choices
Stayed 3 nights in Feb 2024

10/10 Excellent

Greg

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
Stayed 1 night in Nov 2023

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Danny Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel had a parking area, a restaurant and was easy to find using google maps. Staff are very friendly and helpful.
Stayed 2 nights in May 2023

10/10 Excellent

jordan

Traveled with family
Liked: Cleanliness, staff & service
Inexpensive very friendly staff and very clean!
Stayed 1 night in Jan 2023

8/10 Good

xiangzheng, Cambridge

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.

4/10 Poor

Irwin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your basic, cheap Mexican hotel. Outside the center of town, dogs bark at night, trucks rumble by, birds chirp loudly in the morning. The greens and yellows of Mexican rooms. Slow Wi-Fi, breakfast not available because chef didn’t show up. Beats sleeping in your car along the side of the road 307 at night.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Good Motel for a road trip

Convenient stop on the road between Bacalar and Tulum. No problem to check in late at night. Parking was available for free right in front of our room.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Kay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is horrible Full of roaches!!!!! Must take a pets control to this property ASAP.
Stayed 1 night in Jul 2018

10/10 Excellent

Faviola, salem or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice customer service

The young lady at the front went above and beyond to make us feel comfortable we were so hungry and she went above and beyond to get us food!!!
Stayed 1 night in Jan 2018

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freindly, Clean and safe place to stay.

Staff was very friendly and the hotel room was clean. The hotel seemed to be located in a quet part of the town. We would stay here again when passing through the area.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money. AC was working and the availability of channels was good. The internet was slow or will not work well as I was on the third floor. Staff was very friendly. The hotel is about a kilometer from downtown area so it helped that I had a car.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was great, only stayed one night and will stay there again

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conveniently located and clean

Conveniently located while crossing the Yucatán

8/10 Good

J, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with the basics

A solid place to stop between Cancun and points further south. The next day we easily drove Xpujil, stopping in Bacalar then lunch at Cenote Azul. The hotel is simple and quite adequate for a stopover. Dinner was good, too. Wifi worked, as did the TV, which had many channels. Hot shower. Could've stayed another night, but not more than that. Neighborhood quiet and away from highway. Lack of secured parking, mentioned in another review, was not a problem; we did not leave stuff in the car, however. Felt safe and secure.

8/10 Good

Michel, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay in Felipe Carrillo

The staff really took time and energy to make sure that our stay was comfortable and enjoyable. Very comfortable bed. Large room. Quiet surroundings. Cute restaurant. Only things; a tired shower head gave us little water to shower with, and the wifi was hard to use in our room no. 2.