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Hotel Jaiba Mahahual

2.5 star property

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Photo gallery for Hotel Jaiba Mahahual

A swimming pool surrounded by lush greenery and a building with a rustic design.
Three bicycles parked on a gravel surface.
A covered outdoor area with a hammock, wooden railings, and potted plants.
A two-story building with a thatched roof, a balcony, and a car parked in front.
A bed with white pillows, a blue and yellow patterned blanket, and a wooden wall with vertical logs.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO, 77940
  • Place, Mahahual Beach
    â€Ș2 min drive‬
  • Place, Mahahual Lighthouse
    â€Ș2 min drive‬
  • Place, Maya Chan Beach
    â€Ș27 min drive‬

Room options

View all photos for Comfort Twin Room

A hotel room with two beds, a wooden headboard, a small wooden nightstand with a potted plant, and a colorful blanket.

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Double Room, 1 King Bed

A bed with white bedding, a wooden nightstand with a potted plant, a decorative wall, and a window with a view of trees.

Junior Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, Balcony, Pool View

A pool surrounded by lush greenery and a stone wall.

Superior Room, Balcony, Pool View

  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Terrace

A covered outdoor area with a wooden fence, potted plants, and wicker hanging decorations.

Standard Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Twin Room

A cozy outdoor dining area with a wooden table and metal chairs, surrounded by hanging woven light fixtures and a hammock.

Comfort Twin Room

  • Garden view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Double Room, 1 King Bed

An outdoor patio area with a thatched roof, potted plants, and outdoor furniture.

Junior Double Room, 1 King Bed

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Twin Room, Terrace, Pool View

A hotel room with two beds, a wooden headboard, a small wooden nightstand with a potted plant, and a colorful blanket on one bed.

Premium Twin Room, Terrace, Pool View

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Comfort Double Room

A bed with white bedding and pillows, a wooden headboard, a nightstand with a plant, and a small decorative item.

Comfort Double Room

  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room, Balcony

A hammock in a courtyard with potted plants and string lights.

Superior Double Room, Balcony

  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room With Terrace

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room With Terrace

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Mahahual

Located within a mile (2 km) of Mahahual Lighthouse, Hotel Jaiba Mahahual is within 2 miles (3 km) of Mahahual Beach. This 10-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Mahahual Beach - 2 min drive - 0.9 miles
  • Mahahual Lighthouse - 2 min drive - 0.9 miles
  • Dolphin Discovery - 4 min drive - 1.3 miles
  • Maya Water Park - 5 min drive - 1.3 miles
  • Maya Chan Beach - 27 min drive - 6.1 miles

Restaurants

  • El Pan De Dulce
  • â€ȘThe Krazy Lobster - ‬2 min drive
  • â€ȘLa Tartaleta - ‬11 min walk
  • â€ȘLa Tortilleria - ‬5 min drive
  • â€ȘTaquerĂ­a Pastor Mixteco - ‬4 min walk

About this property

Hotel Jaiba Mahahual

At Hotel Jaiba Mahahual, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. Front-desk staff can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include meeting rooms, express check-in, and express check-out.
Guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer free toiletries. Other standard amenities include dining areas, private yards, and minibars.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Things to do

  • Bicycle rentals
  • Ecotours
  • Outdoor pool
  • Stereo

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 900
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 900 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Jaiba Mahahual
Jaiba Mahahual
Hotel Jaiba
Hotel Jaiba Mahahual Hotel
Hotel Jaiba Mahahual Mahahual
Hotel Jaiba Mahahual Hotel Mahahual

Frequently asked questions

Is a free cancellation option available at Hotel Jaiba Mahahual?

Hotel Jaiba Mahahual offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to do near Hotel Jaiba Mahahual?

This hotel is located in Mahahual within a short 18-minute walk of Mahahual Lighthouse. You'll also find Mahahual Beach and Costa Maya Port within a short drive.

Will I be able to park at Hotel Jaiba Mahahual?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Jaiba Mahahual?

Spa services at the hotel include massages.

Does Hotel Jaiba Mahahual include a casino on the premises?

No, Hotel Jaiba Mahahual doesn't have a casino.

Is there an indoor pool at Hotel Jaiba Mahahual?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What amenities will couples enjoy at Hotel Jaiba Mahahual?

Amenities that appeal to couples at this adults-only hotel include premium bedding, a minibar, and a heated floor.

Does Hotel Jaiba Mahahual have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Jaiba Mahahual have a restaurant that serves breakfast?

No, Hotel Jaiba Mahahual doesn't have a restaurant that serves breakfast.

Does Hotel Jaiba Mahahual allow pets to stay for free?

No, pets aren't allowed at Hotel Jaiba Mahahual.

Does Hotel Jaiba Mahahual have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Jaiba Mahahual?

Yes, some guestrooms at this hotel offer either a balcony and a deck/patio where guests can enjoy garden and city views.

Hotel Jaiba Mahahual Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 47 reviews
Rating 8 - Good. 8 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff, nice rooftop area.
Stayed 1 night in May 2024
Verified

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.Diana and Sol were great
Stayed 3 nights in Feb 2024
Verified

4/10 Poor

Aydin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good stay

The personal was very kind and willing to help. I wish I could say the same for the rest of my stay. Unfortunately the water was stinking and there were lots of ants. I wouldn’t stay in that hotel again. In fact I wouldn’t visit Mahahual again.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Hakima

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet in the room doesn't work, neither in the hotel only around the pool, there is a terrible smell of mold and humidity that enter in the lungs, I couldn't breath properly and I have asthma all night. There was no staff at night, the reception was totally closed and in the morning afer I told them the issues they just do not care.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A Magical Christmas Getaway in Mexico with hotel Jaiba. Our stay here in Mexico over Christmas was nothing short of extraordinary. From the moment we arrived, we were welcomed with warm smiles, festive decorations, and an unmistakable air of holiday cheer. The hotel was beautifully adorned with twinkling lights, poinsettias, and a grand Christmas tree that instantly put us in the holiday spirit. The accommodations were impeccable—our room was spacious, tastefully decorated with motivational quotes and art from the staff. We hired bikes and did our laundry both of which were easy to book via the lovely staff at reception. One big highlight for us was after asking about how to get to our next destination reception called ahead for us at the bus station and made sure we were booked on for the only bus leaving that day and even booking a taxi for us early morning. Just went above and beyond which is what you want on holiday at Xmas. The hotel is a lil out of the way but it's sooo cheap to get into town and grab a taxi on the main road. It's also very flat so bikes were a great addition to our stay. The staff’s attentiveness and genuine kindness made our stay truly lovely and the dogs and cats just made it all that more wonderful to stay.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal sĂșper amable
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ismael Barba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal es magnĂ­fico
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Irene

Liked: Cleanliness, amenities
Personal muy amable y resolutivo. El desayuno y la alberca: geniales Algo descuidada la propiedad.
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Saddi Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Nuestra reservaciĂłn no estuvo contemplada y no nos Hospedaron en el acordado, nos ofrecieron un apartamento a dos cuadras del hotel.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bueno un poco alejado pero bueno, le falta un poco de servicio
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

ITZEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena estadĂ­a, disfrutamos 4 noches

Fue muy agradable la estancia, la habitaciĂłn cĂłmoda, la fruta de desayuno deliciosa para iniciar el dĂ­a con granola y yogurth, muy saludable, la alberca muy refrescante. El trato de Sol y Diana excelente, nos encanta que sean cuidadosas con detalles en el Hotel, cuidando de los animalitos.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia fue muy agradable. La atención siempre fue muy buena y cordial. El hotel no estå cerca de la playa, pero se puede llegar muy råpido en auto o taxi. Las habitaciones estån muy limpias lo mismo que el resto de las instalaciones. Muy recomendado! Mencioné que son muy amables y cordiales?
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful Stay At Hotel Jaiba

Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Stayed 8 nights in Feb 2022
Verified

8/10 Good

Erika

Liked: Cleanliness, staff & service
El lugar es bonito, a
Stayed 2 nights in Dec 2021
Verified

6/10 Okay

Hector

Liked: Cleanliness, staff & service

Desproporcionado precio-servicio

El precio es alto en relaciĂłn a lo que ofrecen. Las instalaciones demasiado limitadas. La atenciĂłn de las encargadas EXCELENTE. Se esmeran por la decoraciĂłn y por la limpieza.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, muy limpio, nos dieron un ascenso de habitaciĂłn gratis, todo muy bien
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Nestor francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel Ă©tablissement

TrÚs bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

It was great! Excellent service. Would definitely come back!!
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un Lugar Especial en Mahahual

Fue una estancia perfecta, no hay otra palabra para describirlo. El hotel es muy bonito, siempre limpio, adecuado a lo que buscaba, cómodo y con lo necesario para pasarla rico, el internet es excelente. Las chicas en recepción son muy atentas, amables, siempre preocupadas por la comodidad y bienestar del huésped y ademås, puedes confiar en sus consejos sobre sitios a visitar para comer o disfrutar en Mahahual y alrededores. En general mi familia y yo quedamos muy satisfechos con el Hotel Jaiba. lo recomendamos definitivamente y creemos que es un lugar especial en esa joya que es Mahahual.
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personalized service. Great nature views and price
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms - friendly staff- be aware of the road

Great room, friendly staff, close to road
Stayed 5 nights in Apr 2019
Verified

10/10 Excellent

Nessde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una estancia verdaderamente agradable, unas atenciones Ășnicas, el recibimiento fue de lo mejor, quedamos muy satisfechos con el servicio. Gracias
Stayed 2 nights in Apr 2019