2/10 Terrible
Phil
Traveled with partner
Jul 20, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 2 Nights for my wife's 60th.
The room was excellent and our first night was very good but our second night was so bad we both decided to leave.
There was a Wedding reception in the function room and our room (115) was close to this event. The noise was awful and called reception to complain. They were very helpful and said they would close the fire doors, which was done and to ask for the music to be turned down, didn't hear any difference. I called reception again to ask when the music would be turned off and was told - midnight. This answer was totally unacceptable, so we decided to leave. I went to see the night manager and told him that having a noisy function so near our room was not acceptable and I felt secondary to this event. This is a very nice Hotel, with a high price but without the noise it would of been perfect.
The Restaurant was hit and miss, our first night dinning was very good but my Steak was very dry and with no taste also very fatty but service was very good. The food on the second was mediocre, service was lacking. Our only breakfast was very good but my toast came after my meal and asked for it twice.
All together Not a good experience.
We also booked for Christmas but on this experience we have cancelled this too.
Phil
Stayed 2 nights in Jul 2025
