Holiday Inn Express Crewe3.5 out of 5.0
Recent guest reviews
Me and my friends stayed here last night for new years as we was going out in Nantwhich and hotel wasn't to far away. Have to say for the £49( £25 each) couldn't of faulted the hotel at all. Very Happy with my stay, breakfast was included with the room. Would recommend for shirt stays. Beds very comfy. All in all very happy. Only thing I would say is the breakfast area was to hot. Must of had the heating on full. Other than that. All good.
I've stayed at Holiday Inn Express hotels around the world but I have never come across one so in need if a deep clean. The carpets look like they have not seen a vacuum cleaner in months. Shame because the hotel staff are friendly and the rooms are good but I don't think I would stay here again
Stayed here for 1 night whilst visiting our daughter at the university. My husband stays in holiday inn express hotels all over the country and rates them highly however this one is definitely the worst. On approach it didn’t look too bad and we noticed some rooms on the top floor with balconys, we asked at check in if we could have one of these rooms and the receptionist (who happened to be hoovering the bar/restaurant at the same time) gladly obliged. Room was quite spacious however the blood on the net curtains, filth & fag butts on the balcony & drip stains of someone’s drink which had clearly being thrown up the wall soon changed our mind. Hubby went straight back to reception & swiftly got us moved to a room on 2nd floor which thankfully was cleaner. Thankfully we were only staying 1 night. Couldn’t wait to get out of there. Considering it’s such a big chain I couldn’t believe how shabby and dirty it was.
well I have stayed at this particular HIE many times and have written a review. This stay I was a little disappointed when I got to my room there was no Kettle the staff brought me one but I should not have had to ring for one the cleaner should of noticed it was missing ,Next I showered and washed my hair so did my god daughter then alas the hair dryer did not work so I rang down the girl came up to change fuse still didn't go and they didn't have a spare so I had to go in another room to dry my hair. next on my list couldn't get a coffee as the machine was broken at breakfast also no apple juice that was out of order . thankfully it was time to check out the worse stay I have ever had there Hopefully it was just a bad day for them it was for me. Please HIE check out your facilities
My company's default policy is to book us into Premier Inns, which are fine for what they are. This time though we needed a meeting room and so we had to book here. Starting with the room, it was fine, although the bed was a bit too soft for my taste. What really lets this place down though is the appalling food. Although Premier Inns have no restaurant they are always next to one, usually a Brewers' Fayre which are not great but at least recognisable as a restaurant. The website for this hotel says there is a restaurant, but in reality it's a few seats and tables just off the lobby, with an extremely limited selection. I ordered the burger and got a dry, warmed up burger in a plain bun covered in a thin film of cheese with some lukewarm oven chips. For £9.95. I gather there is the option to have an Indian takeaway delivered which in retrospect i should have chosen but I was worried it would take too long. Breakfast is no better. Dried out scrambled eggs, fatty sausages which managed to be both burnt and cold, and a coffee machine which kept malfunctioning and had to be reset by the waitress. I will say the meeting room was fine, and one member of staff, Shawney, was professional, helpful and pleasant. In summary don't stay here - there's a Premier Inn about a mile down the road which I think is about the same price and has a Brewers Fayre next door.
Located behind a MacDonald this hotel is ok for a budget hotel. Room was comfortable enough however the shower pressure was very poor. A trickle of water was released when on full power and with no bath, there are no other options. Breakfast is limited with no fruit that I could see and only 3 types of cereals, however I did like the take away bap idea for those in a rush. Food wise, I walked into town as the menu is limited and it is only 10 minutes away.
As a frequent visitor to HI Express Hotels I usually find the standards consistently high which is why I use them. Crewe is different. Disengaged staff, grubby bedding, no heating in the room and generally a tired look. This wasn’t a great experience-nothing involving the staff was proactive - I had to ask about the car park arrangements and my loyalty points, both of which are usually covered by check-in staff. I was given the noisiest fan heater in Cheshire to compensate for a lack of heating but I couldn’t hear the tv over it! Not HI’s usual standard I’m afraid
Nice place, if slightly strangely shaped rooms - some come with balconies! Very friendly staff. Bar on site that also serves some food in an evening. Free breakfast which is always a good thing. McDonalds right outside if you want to eat there - or if you walk up the road about ten minutes you get to a retail park that has Bella Italia, Chiquitos, Frankie & Benny's, Nando's and KFC on it.
What can I say? Where do I begin? Lets go with arrival. Firstly, I checked in. I am a member of the IHG rewards club and am usually identified as such by reception staff. Not in this venue. A largely indifferent young lady merely asked my name, then issued my room key. Thankfully I had noticed the "Ipad" parking entry system on the reception desk or I would potentially have attracted a £100 fine for not entering my details. The receptionist had failed to draw my attention to this system. Bemused, I gathered my baggage and headed up to my room. On entry I was faced with an unmade bed. I went no further and approached reception to inform them, that the room appeared either to still be occupied, or hadn't been prepared. The receptionist asked if I would like to be allocated another room. Still no points for customer service at this stage. Thankfully (though it isn't too much to ask) the replacement room was neither occupied, nor did it have an unmade bed. It was clean and well presented - things appeared to be on the up. Breakfast on the first morning did not get off to a good start. I exited the lift and passed the reception. I received absolutely no acknowledgment or greeting from the receptionist. Worse was to come. Breakfast is buffet style. To summarise (briefly). Day 1 - cold sausages, cold bacon. Day 2 - cold sausages (though a lot more of them), cold bacon, and the hot drinks dispenser was "out of water" Thankfully there is a McDonalds just across the way that satisfies the desire for a hot beverage. Incidentally, no acknowledgement from the receptionist on morning 2 either. At this point, I had highlighted my concerns to my parent company. I had a colleague due to visit this area in the coming weeks; my dissatisfaction with the venue was complete. We will not be using it again. However, more concerning observations were to come. At the conclusion of day 2 (without a hot drink at breakfast) I returned to my room. In the corridor at the approach to my room I found a room access card. Intrigued, I tried it against my door. it opened. I had found, lying in the corridor, a master key to the whole hotel. I considered my options (all of them honourable), but I felt there was some value in allowing a period of time for the missing master key to be recognised by reception and appropriate remedial action to be taken. After approximately an hour, I tried the key in my door again; it still functioned. I returned to reception. There were three staff in attendance, 2 of which gave me a damn good ignoring. I presented the key to the one person that cast a glance in my direction and explained that I had found what appeared to be a master key to the whole hotel in the corridor. She looked at me quizzically, then inserted the key into the programming device. A grunt followed, along with a statement "I'll void it". I replied "you'll void it?" expecting at the very least an expression of gratitude or recognition of the enormity of having a key lying around the hotel that could have potentially given access to any room. I got "yes, and thanks". That was it. On my third morning in the hotel, I could not contemplate a cold breakfast, nor no hot drink, so checked out and went to McDonalds, Even at checkout though there was no query about the quality of my stay, merely a request for a room number. I provided it and then left. I was unwilling to offer anything by way of greeting - I had had my fill of the place by this stage. My recommendation to fellow travellers is to avoid this place. In an era where customer satisfaction is fundamental to business, this venue fails at every turn. The staff do not appear to have any concept of "front of house" manner, nor the slightest inclination that a lost master key (that had not even been realised) could have potentially drastic consequences for guests. My recommendation to the venue is get some properly trained staff as a matter of priority.
This has the usual Holiday Inn Express features, good beds, clean showers and OK breakfasts. This one is only just OK, its tired and not book rooms on the third floor as they might have skylight windows without blinds- the daylights wakes you up.. Room 307 be aware
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a leisurely stroll of Alexandra Stadium, Holiday Inn Express Crewe is within a 10-minute drive of Wychwood Park Conference Centre. This 64-room, 3.5-star hotel has free breakfast, free in-room WiFi, and free self parking. In central Crewe, the hotel is also within a 30-minute drive of Vale Park and Loomer Road Stadium.
Free buffet breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge.
All of Holiday Inn Express Crewe's 64 rooms are air-conditioned and have an array of amenities, including sofa beds, coffee makers, and desks. 26-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
Holiday Inn Express Crewe features free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and a TV in a common area.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 365 reviews