Holiday Inn Express Crewe3.5 out of 5.0
Recent guest reviews
What can I say? Where do I begin? Lets go with arrival. Firstly, I checked in. I am a member of the IHG rewards club and am usually identified as such by reception staff. Not in this venue. A largely indifferent young lady merely asked my name, then issued my room key. Thankfully I had noticed the "Ipad" parking entry system on the reception desk or I would potentially have attracted a £100 fine for not entering my details. The receptionist had failed to draw my attention to this system. Bemused, I gathered my baggage and headed up to my room. On entry I was faced with an unmade bed. I went no further and approached reception to inform them, that the room appeared either to still be occupied, or hadn't been prepared. The receptionist asked if I would like to be allocated another room. Still no points for customer service at this stage. Thankfully (though it isn't too much to ask) the replacement room was neither occupied, nor did it have an unmade bed. It was clean and well presented - things appeared to be on the up. Breakfast on the first morning did not get off to a good start. I exited the lift and passed the reception. I received absolutely no acknowledgment or greeting from the receptionist. Worse was to come. Breakfast is buffet style. To summarise (briefly). Day 1 - cold sausages, cold bacon. Day 2 - cold sausages (though a lot more of them), cold bacon, and the hot drinks dispenser was "out of water" Thankfully there is a McDonalds just across the way that satisfies the desire for a hot beverage. Incidentally, no acknowledgement from the receptionist on morning 2 either. At this point, I had highlighted my concerns to my parent company. I had a colleague due to visit this area in the coming weeks; my dissatisfaction with the venue was complete. We will not be using it again. However, more concerning observations were to come. At the conclusion of day 2 (without a hot drink at breakfast) I returned to my room. In the corridor at the approach to my room I found a room access card. Intrigued, I tried it against my door. it opened. I had found, lying in the corridor, a master key to the whole hotel. I considered my options (all of them honourable), but I felt there was some value in allowing a period of time for the missing master key to be recognised by reception and appropriate remedial action to be taken. After approximately an hour, I tried the key in my door again; it still functioned. I returned to reception. There were three staff in attendance, 2 of which gave me a damn good ignoring. I presented the key to the one person that cast a glance in my direction and explained that I had found what appeared to be a master key to the whole hotel in the corridor. She looked at me quizzically, then inserted the key into the programming device. A grunt followed, along with a statement "I'll void it". I replied "you'll void it?" expecting at the very least an expression of gratitude or recognition of the enormity of having a key lying around the hotel that could have potentially given access to any room. I got "yes, and thanks". That was it. On my third morning in the hotel, I could not contemplate a cold breakfast, nor no hot drink, so checked out and went to McDonalds, Even at checkout though there was no query about the quality of my stay, merely a request for a room number. I provided it and then left. I was unwilling to offer anything by way of greeting - I had had my fill of the place by this stage. My recommendation to fellow travellers is to avoid this place. In an era where customer satisfaction is fundamental to business, this venue fails at every turn. The staff do not appear to have any concept of "front of house" manner, nor the slightest inclination that a lost master key (that had not even been realised) could have potentially drastic consequences for guests. My recommendation to the venue is get some properly trained staff as a matter of priority.
This has the usual Holiday Inn Express features, good beds, clean showers and OK breakfasts. This one is only just OK, its tired and not book rooms on the third floor as they might have skylight windows without blinds- the daylights wakes you up.. Room 307 be aware
Only stayed one night but was very happy. The room was what I expected clean, tidy and reasonably comfortable. Nice breakfast and good friendly staff. Only draw back was the Mcdonalds out the front was a bit noisy, but luckily it went quit after 11 o'clock.
Stayed at this venue twice this month...... firstly the first room was grubby and shabby and small sink too small for a disabled person to reach. Water system was faulty pumping cold then scorching hot unexpectedly. Manager stated it would be fixed within the week so booked again for following week (funeral of mother ) however placed at an even smaller room, dirtier than previous week and not suitable for a disabled person. Shower curtains filthy with only three hooks per curtain, window dirty, no toilet seat or shower chair ..... Later found out water systems had been condemned some few weeks prior to our arrival..... Why they are still taking booking until system is repaired is beyond us. Breakfast was adequate but not exciting. Better booking elsewhere for time being.
Just a one night stay & a mostly positive experience for that time there. I arrived late evening & had no problem finding the hotel, just a very short walk from the train station. A quick & friendly check in & I was in the lift to my non smoking room in just a few minutes. My room, a nice size with carpet floor, tv, work desk & chair, armchair, clothes rail, tea/coffee, hairdryer, full length mirror, comfortable double bed, smoke alarm, air con & plenty of electrical sockets. Plenty of natural light but there were some issues with noise from inside & outside of the hotel. Wifi was free of charge & was consistent & fairly fast. There was no iron or ironing board in the room. The bathroom was, sizewise, ok with a tiled floor, shower with good pressure & plenty of hot water, hair/body wash, liquid soap, large mirror, plenty of towels, shaving socket & heated towel rad. The buffet breakfast was nothing special but adequate with cereals, toast, yoghurts, pastries, fruit, full fry, teas, coffee & fruit juice. I didn’t leave my room on the evening that I arrived & so, can’t comment on the bar or meals. For guests with the munchies there are vending machines with snacks & drinks. All staff that I encountered were friendly & attentive & checking out was quick & friendly. I wasn’t looking for anything special when looking for somewhere to stay in Crewe, just somewhere close to the railway station where I could get a good night’s sleep & an early breakfast the following morning before I headed off again & this hotel was fine for that.
First time using holiday Inn so read reviews bit hit and miss, but i am suitably impressed very quite room, modern great bathroom and breakfast was plentiful! Felt very welcome and the staff very nice. Cleaners tidy my room very well too as I stayed a few days! Everything was great would definately recommend!!
My husband and I booked in here for 2 nights mainly because we've always found the chain to be consistently good. Check in was quick and painless and we were in our room before we knew. On first impressions it looked fine. However I found it lacked cleanliness. The bathroom toilet area was fine but the shower area had a lot of mildew spots up the silicone and who ever cleaned or was in the room prior left a footprint on the shower tray. The window channels were filthy. Mattress was very springy and soft. Breakfast was okay. However the coffee was vile. Tables were very sticky and found your plate or cups stuck to them. Staff unfortunately lacked enthusiasm and weren't interested in engaging with you. I would recommend asking for a back room as you are opposite McDonalds drive through at the front and it's non stop and quite loud. Such a shame as every other holiday inn we have visited has been great.
We stayed for one night. We did not find it a quiet place, but the accommodation was fine and delivered what we needed from our short stay. We took our dog which worked out pretty well. Its easy to find off the roundabout near the big B&Q.
Nice clean hotel. given a room on the top floor with a balcony with far reaching views of the city. Felt like we were on holiday overseas. Railway station nearby and lots of fast food outlet near by. Mac Donald's and Holiday Inn share the same entrance. Clean basic room and bathroom with parking facility at the back. Basic breakfast available with attentive staff.
We received a very warm and friendly greeting when we checked in with Lucy on reception she explained all about our stay and was very professional when we entered our room it was very modern and well furnished with good lighting also had good sized balcony and a first class walk in shower very large heated mirror and large wash stand excellent for our needs.Being a late arrival we then went down stairs for some refreshments i ordered a drink from the bar and my wife wanted a cup of tea this was quickly arranged complementary by Shawney which was very much appreciated.We had a very good nights sleep and we then had a complementary breakfast which was a very good choice of cereals fruit juice fruit compote yogurt bacon scrambled egg beans sausage toast pastries preserves tea coffee etc plus they catered for special dietary needs.Just like to thank every member of staff who went that extra mile to make our stay so enjoyable
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a leisurely stroll of Alexandra Stadium, Holiday Inn Express Crewe is within a 10-minute drive of Wychwood Park Conference Centre. This 64-room, 3.5-star hotel has free breakfast, free in-room WiFi, and free self parking. In central Crewe, the hotel is also within a 30-minute drive of Vale Park and Loomer Road Stadium.
Free buffet breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge.
All of Holiday Inn Express Crewe's 64 rooms are air-conditioned and have an array of amenities, including sofa beds, coffee makers, and desks. 26-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
Holiday Inn Express Crewe features free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and a TV in a common area.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 358 reviews