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Holiday Inn Express Crewe

3.5 out of 5.0

Recent guest reviews

Not the view we would ever expect, but McDonalds. However, a pleasant enough stay. The first room we were allocated, had already actually been used or had someone in it. So reception quickly moved us into a better and bigger room. With the McDonalds view. The travel cot hadn't been put up for our daughter in either room, as previously requested so the hotel had to resolve. My only issue was the breakfast was all self serve but wasn't that great (bacon just booked) but for the price, what do you expect.

When we arrived the staff were very friendly and helpful. One of our family members has mobility ussues and our request of rooms near the lift were met no problems. Disabled parking was also super handy. Only minor issues was breakfast buffet was a bit messy but again staff replaced depleted items quickly when asked. We would return if visiting the area again

A friendly yet basic hotel; ideally located to the main railway station and a small retail park 10mins walk away. Rooms include all the regular amenities ideal for an overnight stay; staff friendly and helpful. Food menu disappointingly basic, however, the hotel has agreements with a couple of local takeaway restaurants that will deliver to the hotel.

Well located but no ambiance. On check in I was not acknowledged as a rewards club member. Had to ask my room number, was not given directions to my room. All in all felt like I was an inconvenience to the 2 females on reception. Room was normal standard although bathroom was extremely hot and could not adjust temperature of the radiator. Room was noisy. Whole hotel felt very tired. Breakfast was ok normal HI express fare. Checkout was a repeat of check in. Staff here are defiantly lacking even the basic customer service skills you would expect. I defiantly wont be visiting this Holiday Inn Express again, good job it wasn’t my first experience of the HI Express brand or I wouldn’t be booking with them again. This hotel needs to be brought up-to the standard of other HI Expresses I have stayed in.

Stayed for for three nights. Place appears to be in need of an overhaul or at least a deep clean. Room smelt of weed, boggies wiped on the walls, yellow grout and black mould in the sealant in the shower. Squeaky floorboards throughout not conducive to a good nights sleep. Breakfast so so. Positives are friendly helpful staff, parking only £4 and the location next to McDonalds! My company paid for the stay so beggars can’t be choosers but next time I will be asking to stay somewhere else.

I am still in the hotel and trying to get my IHG points back and money back and go somewhere else to stay the rest of nights. It is terrible. I booked 3 nights with points and cash. - Incidents: Arrived from a night shift to an extremely warm room, tried to decrease the temperature. Air conditioner did not seem to be working. I called reception, a lady answered and said " I will try fix it and let you know" . She never called back and the room continued to be warrm. Arrived from my night shift to sleep just to be I got woken up by banging on the door, very loud and twice. WE HAD THE SIGN OUT THE DOOR "DO NOT DISTURB PLEASE"" as I am a night shift worker . I got really upset and did not manage to go back to sleep until much later ,just to be woken up by reception telling me that I had to check out and that had leave the room. I had to explain myself 3 TIMES that I had a booking for more nights and that I was an IHG member , she asked if I wanted a late check out I once more told her that I had booked for 3 nights. I was very tired, upset and I told her that I would get the reservation booking. During the conversation she seemed to have no idea what she was doing as she was talking back to another colleague (I could hear) after each of my sentences, which was very condescending. At no point she was apologetic, sorry or sounded friendly. She had a clear mission to take me out. I tried to look for my booking on my phone, then finally she said to her colleague "öh you found it" . I explained to her I was really upset and that I am a night shift worker in a hospital. Then she informed me that they had apparently found the reservation she just said "we found it ,its ok" NO APOLOGIES ,NOT EVEN A LITTLE SORRY. She was about to hang up and I basically said "this is where you apologise and said sorry to wake you up?" I was very upset. She then in a very artificial and sarcastic way said "oh yeah, apologies". She then remembered apparently the issue with the air conditioner and quickly asked ""oh is the air conditioner working now?" Terrible customer service! - Lack of Sleep: I requested a high room (with balcony) through IHG and they gave a standard. The bed was horribly hard (honestly), the beds were hard as well. The bedding ad sheets felt cheap and rough on the skin. It took me a long time to go to sleep after the incident in conjunction to the horrible bed and noise from the hotel. - Customer service: at reception staff were not amicable , they just gave me my card and that was it. Standard. Usually as IHG gold member you get a drink, points or at the very least a nice greeting or warm welcome. None of it happened. The ice vending machine was not working. I pointed out this to the receptionist , clearly she had no clue or common sense, she got the manager and the manager went to a Mcdonalds to get some ice (which was nice of him). - Positives: if you like Mcdonalds, there is a Mcdonalds just next to it. It is just 5 minutes walk from Crewe's rail station BUT I do not believe it is not worth spending a bad night or not have sleep at all when there are other hotels close by ,like the Best Western (closer). Nicer options near rail station. -Room: holiday inn standard for UK. Room had a television, kettle and not much space for storage. The bathroom did not have shower gel we came to a room with an empty bottle. The bed as described above was horrible , hard and with a dip in the middle. Pillows were hard and cheap. Overall, terrible customer service , room not prepared to be given to a guest and expect a terrible night with calls from reception, noise, and cleaning service banging on the door for room service ( we had a sign outside for do not disturb!)

Felt very welcome it was very close to the station which was handy!and so was the McDonald’s. Nice young friendly staff even though I could they were busy but still managed to be on top of everything. Was dog friendly aswell!!!

Good location , re road , station etc , plenty of car parking , practical bedrooms & bathroom , adequate breakfast , For £ 55 good value , yes it’s a little tired , & hopefully it will get a refit some time soon , but Paulette ,& Neil more than than made up for these small things with friendly , cheerful service , in the reception & bar , we will stop again for one night if required .

Came here for an overnight stay. Walked from the station, about a 3 minute walk. The hotel looks old, dirty and is in inaccessible to walk to without a payment. It looks like they are understaffed too. There were no staff at reception when I came and had to wait for them to turn up. The room looked nice, however was noisy at night. The room was excessively warm and the fan blew directly on you at night. All in all led to a really bad sleep. The shower was excellent with good water pressure. Cleanliness was average. Breakfast was solid. Check out was smooth.

We stayed there this February and was disappointed to be honest..the staff were very helpful and pleasant but the room was tired and had a smell of cigarettes..the bathroom had a smell of bad drains but what really let it down was the dirty cutlery and glasses in the canteen/bar area for breakfast..still good value and the staff were brilliant ( apart from who ever is responsible for the washing up!) sorry.

Macon Way Crewe England

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a leisurely stroll of Alexandra Stadium, Holiday Inn Express Crewe is within a 10-minute drive of Wychwood Park Conference Centre. This 64-room, 3.5-star hotel has free breakfast, free in-room WiFi, and free self parking. In central Crewe, the hotel is also within a 30-minute drive of Vale Park and Loomer Road Stadium.


Free buffet breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge.


All of Holiday Inn Express Crewe's 64 rooms are air-conditioned and have an array of amenities, including sofa beds, coffee makers, and desks. 26-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.

Property features

Holiday Inn Express Crewe features free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and a TV in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 375 reviews