informed them of my disabilities prior & got a ground floor room as agreed, but no tiolet seat,had to ask for loo roll, it had a bath,so i was unable to shower for 3 days, asked for a cup for a drin & told no, offered to pay for a cup they said no, bed 18" from door& very low,need i go on?nevever ever stay with them again!!! staff rude & not interstedplease do something about this terrible place... extremly ascould'nt get in, never ser