Very spacious, clean and attractive hotel. The service lets it down, we went to each restaurant and there were minor mistakes made in each location. Gloves should be worn and changed when handling prepared food in bakery area. Overall a good hotel
It’s a palace 😍 we are already planning a trip back!
Hotel itself is excellent. Really good choices of restaurants within it, Very clean facility and very well decorated. Rooms are nice but chair where you work is very uncomfortable. Views of the ocean is wonderful. My biggest gripe is the staff at the registration desk. They don't accommodate or courteous to customers request. Very poor in that aspect specially being 5 star. Taj Club house is the best in that respect.
The hotel smells really bad - like raw sewage . Its next to this river of sewage and there is no way you can access the beach from this hotel. Don't be fooled by the website description. The entire hotel smells bad. Exorbitant prices and not worth even a penny
The facilities are all first class. The guest rooms are very nicely appointed. I wished I had my family with me to enjoy the opulence. Two complaints. The clear shower door has such a large gap that no matter how carefully you take a shower, the bathroom floor gets flooded every time. It's a shame because I really like the bathroom. I decided to eat a bag of potato chips from the minibar and when I took a bite, it didn't taste good. The date on the bag was October, 2016. My stay was in February, 2017. Even if the date was the manufactured date, a four-month old bag of potato chips should not be a part of a minibar at a first-class hotel.
Located in Mylapore Tiruvallikk, The Leela Palace Chennai is within a few miles (5 km) of popular sights such as Marina Beach and Chennai Citi Center Mall. This 5-star hotel has 316 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.
There are ample dining options with 3 onsite restaurants, including Spectra, which has ocean views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
40-inch LCD TVs come with DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hydromassage showers, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free newspapers.
The Leela Palace Chennai features a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 3255 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and a spa tub.
Very spacious, clean and attractive hotel. The service lets it down, we went to each restaurant and there were minor mistakes made in each location. Gloves should be worn and changed when handling prepared food in bakery area. Overall a good hotel
It’s a palace 😍 we are already planning a trip back!
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to share your feedback, we appreciate your comments and graciously await your return to The Leela Palace Chennai in the not too distant future.
Hotel itself is excellent. Really good choices of restaurants within it, Very clean facility and very well decorated. Rooms are nice but chair where you work is very uncomfortable. Views of the ocean is wonderful. My biggest gripe is the staff at the registration desk. They don't accommodate or courteous to customers request. Very poor in that aspect specially being 5 star. Taj Club house is the best in that respect.
Dear Guest, Greetings from The Leela Palace Chennai!Thank you for sharing your review. We are sorry to read your comments regarding the issues that you had. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members.Please allow me to state that the issues experienced by you are not reflective of our normal guest service standards and request you to give us the opportunity to showcase that to you on your next visit. I trust you will not let this incident mar your perception of our service standards. My team and I always assure you of our best services and we look forward to your return.Warmly,ChengappaGeneral Manager
The hotel smells really bad - like raw sewage . Its next to this river of sewage and there is no way you can access the beach from this hotel. Don't be fooled by the website description. The entire hotel smells bad. Exorbitant prices and not worth even a penny
Dear Guest, Thank you for sharing your review. We are sorry to read your comments regarding the issues that you had. We would like to assure you this is not up to our usual high service standards and do apologize for the negative impression this gave you. I apologize for the disappointing experience you had, your comments are shared with the team to review and rectify. It has been a while you visited us; we would love to have you with us soon.We truly hope that we'll welcome you back again, as we would love the chance to deliver an outstanding experience on your next stay with us.Warmly,ChengappaGeneral Manager
The facilities are all first class. The guest rooms are very nicely appointed. I wished I had my family with me to enjoy the opulence. Two complaints. The clear shower door has such a large gap that no matter how carefully you take a shower, the bathroom floor gets flooded every time. It's a shame because I really like the bathroom. I decided to eat a bag of potato chips from the minibar and when I took a bite, it didn't taste good. The date on the bag was October, 2016. My stay was in February, 2017. Even if the date was the manufactured date, a four-month old bag of potato chips should not be a part of a minibar at a first-class hotel.
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members.Please allow me to state that the issues experienced by you are not reflective of our normal guest service standards and request you to give us the opportunity to showcase that to you on your next visit. I trust you will not let this incident mar your perception of our service standards. My team and I always assure you of our best services and we look forward to your return. Warmly,ChengappaGeneral Manager
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to share your feedback, we appreciate your comments and graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager