Hyatt Regency Chennai5.0 out of 5.0
Recent guest reviews
I asked the hotel to send a car to pick me up from my office. It did not arrive, so I called again. When a car did arrive, the driver tried to persuade me to detour to a shop selling tourist souvenirs. Despite telling the driver that I was not interested, the car drove to a shop. The shop owner then tried to offload vastly overpriced tourist tat. Later, on the same trip, a hotel driver spent the journey trying to persuade me to give him money which he claimed would be used to help street children, although he provided no evidence the he was working for a real charity. Scams are not unusual for travellers, but I do not expect them from people working for Hyatt. I won't use them again.
I stayed here in September 2017 for a work visit. The hotel is one of those places that in photos looks amazing but in reality is maybe a tad rough around the edges - having said that probably more luxurious than alot of places i have stayed in the past! :-) The staff are very attentive, in fact probably too attentive as i tend to like to just do things for myself, i know alot of guests staying there would expect people to do everything for them though! Room was very big and well-equipt with a great view over city - it was a shame that it was all air conditioned and there was no way to open any windows to let some fresh (well as fresh as you can get in Chennai!) air in as everything ended up feeling a bit damp and musty. Food at breakfast was very nice - i particularly enjoyed the waffles and pancakes and also had some very nice meals in Foccachia and Spice Haat. The pool was really nice and i enjoyed watching the bats and dragonflies flying around everywhere. I did have a bit of an issue with noise in the hotel - on the Friday and Saturday night the bar downstairs played quite loud (and rubbish) music until about 2.30am - bearing in mind all the rooms are set on 10 floors round a marble central atrium you can imagine this ends up being pretty noisy, then another night i got woken up at 4.30am by someone moving furniture around and hoovering in the room above me! I appreciate staff have duties to carry out but does it really have to be quite so early or late - depending on which way you look at it! One other quite random thing we noticed is the card about changing bedding and towels was different in rooms! I always put mine on the bed saying not to change as I think there is absolutely no need to change them that often and is just a waste of water and energy whereas card in my colleagues room said to put on bed if you wanted it changed! The poor room attendants must get so confused! i think that definitely needs to be changed to avoid confusion and unnecessary washing of sheets and bedding.
I was actually disappointed in my check in process. I was early and was told to wait for 30 mins which i waited for 75 mins. The staff was poker face and neither was customer centric. But besides this incident, they were staff at the counter, Kaushik, whom was very much customer centric and eager to please and made me feel very comfortable in the check out and transportation process. Room is comfortable. Area of the hotel was surrounded by construction was might not be a place to hang around.
I'm writing this on behalf of my dad. On a conversation today, 21 September, he told that when he was using the toilet a light fitting dropped from the ceiling on his back, this could have been worse and is totally unacceptable for a brand like hyatt. So just leaving a word out there to be careful when staying at this property.
- Value for Money - Excellent Hospitality - Well maintained rooms - Service oriented - Customer centric and satisfaction - Recommended - Create memories Overall, I am very happy with the services rendered by the staff. Starting from pick-up to reception to the room service, all were really good and made me feel special.
Attentive staff who get it right the first time and remember from visit to visit. Good choice of food types, local, Chinese, Japanese, Italian, room service. I can recommend it for all but the mandated size of this comment which can be a bit of a nuisance.
Only stayed a couple of nights, was upgraded to a lovely room. Was meeting family who lived close by. We had a buffet and if you are a world of hyatt, able to get discounts for food. Breakfasts are also included. we did not use any other amenities.
Very very disappointed with "spice haat" There air condition was very bad It was very very warm inside The food also was bad No great spread ..couldn't find anything continental There service was slow as well Desert spread also was okay only Food was not hot at all NOT WORTH THE MONEY not a 5 start experience 😕 And there are so many bad reviews of them online still seems to be no improvement !
Really enjoyed the Chinese restaurants, menu and food were excellent. Very Comfortable stay. The staff were extremely helpful. Lovely outdoor swimming pool. Rooms were clean and quiet. Will stay again next time I am in Chennai for work.
Stayed at Hyatt Regency during my short business trip in Chennai, the hotel property looked so amazing. The rooms were spacious, I had good sleep quality. The staffs service were great, attentive and helpful. The food at the restaurants were great too!
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 1297 reviews