Courtyard by Marriott Chennai4.0 out of 5.0
Recent guest reviews
This is a very good option for staying in Chennai, especially on a business visit. Rooms are clean, comfortable and newly refurbished. It seems there are no options with baths as our entire delegation had showers only in rooms - I might be wrong. Breakfast has several options and food is very good. The buffet offering for dinner is varied, delicious and very well priced. When ordering wine, note that it comes with an additional 58% tax ! Staff are all very friendly and utterly helpful. Only regret is the absence of a pool in a city that is rather hot during most time of the year. Gym facilities are very good with decent machines and loose weights as well as friendly assistance. Make sure you leave on time for your meeting, currently there are construction works in the area and even right in front of the hotel, cars become stuck.
I had a great experience overall. Yes there was some renovation going on inside and hotel which did not disturb us any way at all and also there was a Metro rail works going on out side the hotel which was no fault of the hotel. I stayed there for 2 nights in a 2 interconnected rooms. The rooms were excellent kids had a great time as they stayed in their rooms most of the time. Staffs were very friendly and very helpful. Laundry staff went an extra mile to help me clean and dry my suitcases off the syrup stains day before my flight. I did not opt for any food within the Marriott. But the coffee was average. The room could not accommodate 2 + 2 (2 adults and children), so I took an interconnected room. These small hiccups were all compensated by excellent and comfortable room and excellent staffs. Definitely recommended, definitely staying here on my next trip to India.
I have called this hotel Courtyard Marriott at Chennai to book for my stay during the 4th week of September. Tel: 044 6676 4000 Date/Time of call: 13 Sep 2017 between 7;45 pm to 8:30 pm. Since their reservation left for the day, I have requested for transferring the call to central reservation desk. However, they have noted down my mobile number & Marriott Membership number and promised to call the next day 14 Sep. But, nobody called me until 16 Sep - 3pm. During my previous stay, they have over billed me and promised to return, but they have failed to do so. Hence, I am sharing this feedback with the community. I hope that they will improve the services in future.
Stayed here overnight for a business meeting. The room was newly renovated and well laid out and thought out. The lighting is all touch control and works well. The bathroom is neat and clean and has great functionality. The bathroom lighting however is not adequately thought out for having a decent shave. Overall a good business hotel room. Did not try out the restaurant or other facilities. Service standards are good and Dinesh at check out was quite courteous and knowledgeable of the new GST forms needed by companies to claim back input taxes.
Stayed in hotel for a night on my trip in chennai, decent hotel good room comfy bed. Good spread at breakfast. Helpful staff, Courteous people On negative side some metro work on just outside the hotel, view from room was not great, in room dinning was ok - wish spaghetti was a bit more softer, and yes some good toiletries, they can do better. No complains actually hope they improve upon.
I was enroute to Pondicherry and decided to a short stopover at Courtyard Mariott..hotel staff was very good..had dinner buffet and breakfast which can be at best described as average. Also there was construction happening at the property and one could hear noise with adjacent rooms..I could feel dampness/sogginess in the room allotted to me..since I was staying just for a day I didn't ask for a room change
I stayed at this Courtyard location for a long stay, a total of 6 nights, while I was visiting Chennai to attend a friend's wedding. Although the hotel looks very upscale for a Courtyard hotel, the service and comfort level was either touch-and-go. I'm very loyal to the Marriott chains and have achieved Silver Elite status, so I'm somewhat spoiled by all the perks I normally enjoy. When I arrived at this location, the only benefit I received was free wifi in my room which is standard. Here are the rest of the highlights and lowlights: 1) I requested a king-size bed on my reservation, but they gave me two double beds instead. 2) The food at the restaurant is delicious to which several local friends attested. The restaurant staff provided great service. However, this means that tge staff can be overbearing and very disruptive during meals when I just wanted some peace. I was constantly checked on and interrupted which meant it was difficult to read or just get lost in my own thoughts. If a dish is made to order, expect to wait 20-30 minutes. 3) Although there's a business center, it's not functional. It was used as an event space during almost my entire stay. When I needed to print something, the front desk pointed me to a printer/copier in the lobby, but there was no one to offer any assistance with the ancient black-and-white monstrosity. I waited for 15 minutes and finally gave up, even though there was a guy at the front desk who was just twiddling his thumbs. When they tried to apologize for the inconvenience and offered to make up for the trouble by giving me access to the Executive Lounge, it turned into a major disruption. A lady knocked on my door while I was trying to work and asked me if I had requested a key card to the Executive Lounge. I explained that I didn't request it but that it was offered to me. She appeared confused so I sent her away but asked for a mouse for my laptop. When she returned, she handed me the mouse and asked me again if I wanted access to the Executive Lounge. Seriously?! Get your communications straight! 4) The walls and doors are very thin and do not cancel out any noise. I heard noise from the hallway, from the room next door, and from the room above me. Plus, the doors to the rooms MUST be pulled shut which means there are a lot of slamming doors. 5) The hotel spa is run and operated by O2, a day spa chain. I got two packages for a massage, body wrap, and manicure and pedicure. While I was waiting for my first appointment, someone tried to sell me a service subscription to the chain. I found it annoying and she refused to let off the pitch even after I declined the first time. The spa services were a hit or miss. The massage and body wrap were great, but the lady did a terrible job on my mani-pedi. It took almost 2 hours for her to do both, she didn't clean my nails properly, she did an awful paint job and smeared polish all over my skin, and there were no base and top coats. I could have done a better job just using my left hand. 6) The hotel offers taxis and cars for hire starting at 400+ rupees one way, 900+ for two hours, and so forth. It's very expensive. My friends encouraged me to use Uber instead and it was definitely a life-saver and good for my wallet. 7) Given that it's India, random bugs and insects in strange places is to be expected. But for a hotel that prides itself on its western standards, I was surprised to see a dead fly on the high-top table I was sitting at by the cafe counter. One morning, I woke up to a worm crawling up the shower wall. 8) Speaking of cafe, the espresso drinks and chai are very good. Just take note that the staff might not follow sanitary guidelines. I witnessed a guy wipe down the espresso machine and then he sneezed right into it but didn't wipe it again. 9) The gym is very small but sufficient. On my first visit to the gym, there were two other guests in there. On the second night that I went in, a strange man followed me in and proceeded to stand in the middle of the room to watch TV. He introduced himself as the trainer and told me it was his job to stand there. What? If that's the case, then where was he the first night?! I was seriously creeped out. Overall, the hotel is good for a short stay (1-3 nights), but I would not recommend an extended stay like I had done. If I have to do another extended stay in Chennai, I would go somewhere else.
Late night arrival into Chennai and I take a fast track cab to the hotel. I have stayed in the hotel a few times in the past three years and it's the best VFM product on Anna Dalai. Till this trip. First problem occurred when my cabbie overshot the entrance. He couldn't see it because a water tanker had blocked it and there was no signage to refer to. So he went further, but the place was blocked by the metro scaffolding. Then another two hundred meters to see if there was any option ahead. I landed 500 meters ahead with no option but to leave the cab and walk back....so if you are going to the hotel in the coming years..remember to be alert about this. Slept peacefully after a quick check in. Called guest service in the morning to get a ironing board. No one turns up for 20 mins..call again and it turns up in 4 mins flat. Someone forgot the first time around. The it's the breakfast guys turn. Am cruising through the lovely podi dosa and fruits...and I make the mistake of ordering two soft boiled eggs. At the counter.. So I am waiting for them to get it...and nothing happens for 10 mins Then my steward asks me about it and I tell him to get it. Another 10 mins pass and I am through the fruits too..he comes back again to ask me if I need tea.... I then give them a piece of my mind and the executive chef turns up. He gives me a story of how busy the counter and then contradicts himself by saying that the eggs take only 06 mins... As I get irritated and leave post check out, the GM turns up and apologises. It's a bit too much too late as he should be in control of the hotel instead of giving apologies. Nishanth Vishwanath should exercise QC instead of spouting niceties to a customer. Wishing him all the best to restore a sinking ship. Will use the Raintree next time. They are seriously customer focused with the fancy Marriott brand.
We booked Courtyard for 14 nights in August. From the time of our arrival to our checkout there was no room for any complain at all. We had initially booked a room with double beds but due to some noise outside we requested Mr. Asim the front office staff to move us to a better room and he upgraded us to a suite on the 10th floor. The front office staff always had a smile on their faces when ever they greeted us or other guests. They always booked cabs for us anytime. I would like to appreciate Ms. Divya who has this infectious smile and always helped us with any issues and loved my kids. Not to forget Mr. Sahu and Mr. Harris as well who made the front office team very hospitable. We were floored by the chefs and the serving staff of the Paprika Restaurant who always greeted us and knew our preferences and also accommodated my daughters special dietary needs. I would like to extend my special thanks to Rajaram, Rajesh, Danny, Tapas, Margaret, Michael, Baby and many more. Rajaram always knew what we wanted and coordinated with us always. The Food and Beverages Manager Mr. Harkaran Singh greeted us almost each morning and loved playing with my daughter. Mr. Athanu Dawn always greeted us with a bright smile at breakfast and made sure our needs were met. The staff at the gate and the door were always smiling inspite of the scorching heat outside. The Hotel is getting renovated and the food is excellent. Last but not the least - Its not the Hotel premises or the food which makes this place excellent its the people whose dedication and hospitality has won our hearts. Thank You!
Stayed at Courtyard for few nights and had excellent stay. Food quality is good and also hotel staff is excellent. For Veg, original food menu has less options, but they served food outside the menu on request. Nice and comfortable rooms !!!
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 1234 reviews