Kempinski Hotel Chengdu5.0 out of 5.0
Recent guest reviews
Very helpfully staff and the hotel was lovely we stayed two nights and found everything very nice breakfast in the club lounge was really good and so was the room if you can stretch to higher room it’s definitely worth doing
I was now 25 times here and got all the times perfect service. A special thank you to the ladies of the executive lounge. Thank you Judith for all the help. Es ist jedesmal sehr angenehm und ich kann es weiter empfehlen.
A warm welcome, love coming here. The location is perfect, reachable by taxi or metro with ease. I've met with a friend at their executive lounge a couple of times; great atmosphere, good food and the nicest staff. Thank you Judith, you were very helpful! We got treated with a beautiful sight over the city and the food never failed to please. Would recommend for business as well as relaxation purposes.
The hotel has a good location in Chengdu everywhere easy to get to. There is a metro station within a 2 minute walk line 1 very cheap and easy to access the city and attractions. The hotel has a tourist map which is useful. Taxis are cheap just tell the concierge where you are going and they will call a taxi and tell the driver where to take you. Get a hotel card to show taxis the hotel address when you want to return. I found the room clean quiet and comfortable. The service in the hotel is good no problems with check in and out. Plenty of staff all providing a good service. There is a bar restruant on the ground floor with live music again the service is good. I enjoyed my stay and would recommend this hotel.
Need to spend two nights there for. A little bit disappointed during the checkin. I’ve booked the executive floor and did the checkin at 16:xx. However, the front desk told me my room was not ready yet and do not know when will be ready and force me to stay in twin bedroom at the G/F. The originally the check in time is 14:00?! Wondering how can they treat customer like this??? Spent time in their lounge to do some work and wait for the room, the staff in the lounge are very nice, and apologize for the case. Totally difference compare to the G/F. 👍🏻 For the room, not so bad but a bit old and a bit wired honestly, there is a round shape mirror inside the room, can’t understand what is that for and why the designer has such idea. There are no ceiling lights, pretty dark at night. Good for sleeping. I prefer to go to the lounge if you want to do the computer stuff.
Plus side: breakfast. MINUS side: carpet (dirty and old), drapes (dirty, patched, holed), insulation (like any old fleabag). No, really not worth the name of Kempinsky. Very disappointing, to say the least
Very good and varied breakfast, with decent coffee (better than the average Chinese hotel). However, the carpet is pretty old, and doesn't seem that clean. And the drapes are totally unworthy of such a hotel, and certainly of the price charged for a room. Holes and patches badly sown on are only good for a flea bag in some red-light district, not for a hotel that bears the name "Kempinski"! No, not acceptable. And the many rusts spots in the tub should have been a signal long ago that something had to be done. Disappointing. And the walls/doors are too thin. My neighbor TV woke me up in the middle of the night (probably volume on high), and another night people arriving late and talking loudly in the hallway also ruined my sleep.
the rooms are clean but the hotel appears to be old, location ok, I tried to order room service and the staff can not speak English properly, no sauna....overpriced for the offering I would not recommend it
I use the Kempinski because of 2 reasons - the location is in walking distance from my office and the personnel on the VIP floor always make my visit special. They are always extremely happy and professional and it’s a joy to chat with them in the mornings during breakfast. Judith Huang is especially helpful and has assisted me with day to day questions I’ve had regarding Chengdu. The team on the VIP floor and the way Michael goes out of his way to make my stays more pleasurable is the reason I return every time to the hotel.
My partner and I visited Chengdu in January this year and we had an absolutly wonderful stay at the Kempinski. The room was very lovely (great shower), everybody was so warm and welcoming. The lady in Red did her utmost to help us with everything we asked for and she did a wonderful job. We had dinner int he hotel twice and it was amazing --> great food, very good service (goes for everybody). Again, it was a wonderful stay. Thank you.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Wuhou within a mile (2 km) of Chengdu United States Consulate, Kempinski Hotel Chengdu is within a few miles (5 km) of Sichuan University. This 471-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and 3 restaurants. It's in central Chengdu and also close to Wuhou Ci and Tianfu Square.
There are ample dining options with 3 onsite restaurants, including Seasons Restaurant, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
All 471 air-conditioned rooms feature refrigerators, minibars, and coffee makers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, free toiletries, and bathrobes. Other standard amenities include free newspapers, safes, and phones.
Guests of Kempinski Hotel Chengdu have access to a full-service spa, a casino, and a nightclub. You can take advantage of free parking, along with an airport shuttle for CNY 795 per vehicle roundtrip. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this luxury hotel include an indoor pool, a children's pool, and a fitness center.
Reviews from Trip Advisor
87.0% of guests recommend this hotelTotal of 729 reviews