Holiday Inn Express Chengdu Wuhou3.5 out of 5.0
Recent guest reviews
I stayed for 15 days. Staff was friendly. Breakfast variation was limited but was good. Room was good. I did have some difficultly setting the temperature, but it wasn't a big deal. Overall my stay was very enjoyable.
Very nice, comfortable room. I am allergic to feathers and they were kind to change out my pillows and down comforter. Great breakfast each morning. Only complaint would be regulating the room temperature. Someone came and worked on it and it was fine but then somehow it changed ??
As IHG you obtain better benefits as late evening dessert just remember to order at front desk a day before or early morning same day. They also offer refreshment soda upon arrival. The room is decent and no major complaints a bit tear and wear but the staff does as much possible to ensure a comfortable stay. Breakfast is really nice and was included in my stay. Western style is very basic but the Chinese style had a nice variety.
The good: (1) Good service staff - manager on duty was always smiling and she was always willing to help with anything that we need; front desk staff was efficient, concierge was always ready to hail us a taxi. (2) Room and toilet was large compared to some of the other hotels that we have stayed in. All the amenities are available. (3) Convenient travel options - located on Second ring road (二环), so it is easy to hail a taxi; Metro is just round the corner (which provide convenient access to JingLi, Panda Base and the bullet train stations); direct buses to JingLi. (4) Multiple local eateries behind the hotel all the way to the Metro station (thanks to the sweet manager on duty who revealed this to us). (5) Good comfortable bed and pillows. (6) Quiet room (stayed on 12th floor). The not-so-good: (1) It's winter and I'm glad that the heater works. However, the room was too warm and I can't turn the heat down no matter how I fiddle with the temperature control on the wall. Had to open the windows to cool the room down, but the air pollution was terrible when I went (heavy pollution fog) so it wasn't a pleasant experience. (2) Breakfast spread is pretty bland.
This hotel is located on a major ring road, so the location isn't pretty. There also isn't much in the surrounding area. However it is fairly good for public transport. The hotel itself is pretty standard for this brand in China. The rooms are comfortable enough, there are a couple of English TV stations, and the Internet is OK. However the carpets seem a little grubby. The free buffet breakfast never changed in my 9 day stay and includes such delights as shaved carrot. There is enough to make a reasonable breakfast though. On the plus side, the staff are generally friendly, but overall, there are better hotel choices in Chengdu.
Based on the Holiday Inn Shanghai Pu Dong I booked this hotel. One very critical element for me is solid wifi and this hotel nearly struck out. I could get emails out slowly but I've had faster wifi in the Amazon jungle. My other complaint was the thermostat on the wall might as well have been a steering wheel, it didn't seem to do anything at all. It was freezing cold in Chengdu though it was 27C in my room. I would adjust the desired temp down and nothing would happen. Reception told me many of the guests were cold. I guess we should have swapped rooms. Other than that it was clean and unremarkable. I can't believe I would stay here again.
This hotel knows how to welcome and deal with non-Chinese guests which is a big bonus. The location isn't the best although it is served by the BRT system (Chengdu's fast bus service), the rooms and facilities are of the standard you would expect from Holiday Inn Express, and the breakfast is as usual disappointing. It is the reception staff that help this hotel shine!
The Bad: Toilet was dirty. Noisy corridor. Bad Frontdesk service - no greetings, no smile, no control over crowds. Below average breakfast. Almost non-existence concierge. Bad location to get a taxi. The Good: Holiday Inn quality bed... and that's all.
The hotel is fine. Nothing great. Needs a good cleaning but really not the best for seeing sights. Not close to airport(40 min), not close to pandas (40 min), not close to historical areas. A 20 min cab ride to wide and narrow street and other "hotspots" - anywhere we wanted to go.
Not the best or the worst, but this one has better choices for breakfast that other Holiday Inn Hotels in ChengDu city area; at least you can make some waffles by yourself. Good for hit and run visits to ChengDu and not very far from the airport; cleanliness is not their best point but the service is OK; facilties are not so bad either. Management Team: Please try to improve your breakfast menus; this will add more value to the service you offer.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 135 reviews