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Crowne Plaza Chengdu City Center

4.0 out of 5.0

Recent guest reviews

Very welcoming hotel with friendly and helpful staff. First class facilities with an awesome breakfast. Our 7th floor room's view was blocked by some sort of air conditioning unit, but I wasn't really there for the view.

The hotel is beautiful and only a few years old as of 2018. I had a corner room that was beautiful on the 20th floor. Breakfast was amazing with tons of variety and choices. Lounge is nice and good selection of beverages. Outdoor pool, fitness area and walking distance to restaurants. Bed is very soft and nice living room off the side. Sunken tub and shower. Free bottled water and tea.

We stayed here for 3 nights as part of our tour organized by the Sinorama Group. The room was well maintained and bed very comfortable, and the Wi-Fi worked well. The breakfasts were excellent with a good range of hot and cold, Chinese and western fare. I particularly liked the availability of fresh expresso based coffee! This was an excellent location for night time walks around the vibrant city centre. We like to open windows for fresh air when possible and the street noise was not excessive.

It is the most RACIST hotel I ever stayed! Not Asian-friendly. The front office staff is super racist and only favor Caucasian or White guests. I arrived at the hotel around 8 or 9-ish pm. The IHG member check-in area was not staffed, so I queued up near the counter. I have been waiting there for couple minutes, and more people showed up and lined up after me. Then, two arrogant White men just cut the line and approached one of the front desk staff after the staff just finished checking in another guest. I politely talked to the two White men about the line in case they missed it. They took a peak and ignored what I just said. What's more furious is the front desk lady started to check in the two White men and ignoring the long line and the fact that they were cutting the line! I complained to the lady who checked in me, and she did not bother to apologize and reacted like it's not her business. Later, a lady in a suit approached and welcomed me as a Spire member. I complained to her about it once again, and she kept saying we upgraded your room but no apology at all. It turned out my room got upgraded to a higher floor, but the room type was exactly what I booked. I am Chinese and IHG Spire member. I am grateful for the upgrade but really disappointed about the racism experience, especially given that I am a Chinese staying in a hotel in China and discriminated for being a Chinese.

The location of the hotel was great as was the service. I do think our bathroom could have used an update but the room felt like a typical Crowne plaza. The sky bar was awesome - really good views of the city though they did run out of Tsingtao and bottled water.

Compared to accommodation we had in China the rooms seemed small. Perhaps because we had two single beds. Seemed very expensive to upgrade to Club floor. Faciliteis are good. Set back from a main road so reasonably quiet.

A very nice, clean and comfortable place to stay in the heart of Chengdu ! The rooms are spacious, the bathroom is large and the lavish spread for breakfast buffet has everything anyone can ask for ! The rooftop restaurants offer a wonderful all round view of the city. The bar in the restaurant is well stocked but does not offer much by way of food options. This is within walking distance from the Tianfu Square, not too far from the metro station and ample of shopping options near by. The staff are very helpful and courteous. Four large lifts / elevators ensure that you never have to wait too long for them. The only issue we faced was that the thermostat in our room was not functioning at all and the room was a little too warm to our liking. Even after complaining, this wasn't or couldn't be rectified ! It does look a little dated and old in some places, like carpets in the lobby or passage area etc. But, all in all, a nice place to stay, though I am sure Chengdu has many other similar hotels where you may choose to stay !

Overall good experience, had a pleasant stay, breakfast was great, service superb, building is a bit old, but that does not have an affect of the quality of the stay. Will visit again, and did love the location, very easy getting around in the city center.

I was in and out on a quick overnighter but found everything very easy and professional here. More importantly they had these cute little Pandas on the front desk that I just had to buy for my four grandaughters - they loved them. the room was fine and everything worked perfectly. No complaints from me. The lobby was gorgeous - but ancient Roman and Greek?????.

The hotel is a good functional business hotel in a downtown location . Efficient and friendly staff . Decor is a bit dated and the air con is set at a standard temperature . If you book direct then breakfast was included .

31 Zong Fu Street Chengdu Sichuan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Jinjiang, Crowne Plaza Chengdu City Center is within a mile (2 km) of sights such as Tianfu Square and Chengdu City Sports Center. This 402-room, 4-star hotel has 6 restaurants, an indoor pool, and free in-room WiFi. In central Chengdu, the hotel is also close to Sichuan Museum of Science and Technology and Wenshu Monastery.


Dining

This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

All 402 soundproofed accommodations feature sitting areas. TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and designer toiletries. Refrigerators, minibars, and coffee makers are also standard.


Property features

At Crowne Plaza Chengdu City Center, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 11 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Premier Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Superior Suite

Full 1 | King 1 | Sleeps 3

Deluxe Room

Full 1 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 821 reviews