2/10 Terrible
David
Business traveler
Feb 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUDE CHECK-IN RUINED THE WHOLE STAY
After much effort of trying to park my car nearby (abs nightmare given the traffic, no parking at the white hart inn and limited parking in the village) I arrived to the white hart inn at 2.49 a full 11 mins before the actual check in of 15:00. I was greeted by the woman in charge snapping, "3 O CLOCK", without a glance in my direction. Abs lovely!!!! Who would ever be polite and say hello, how you are,...
On daring to ask where I could park. There was a dismissive, "OVER THERE TURN LEFT bla bla bla"...again without a glance in my direction.
After it reached the 15:00 magical time the woman then barked, "WHAT'S YOUR NAME", at which point the next bark was "U NEED TO PAY £X's", but on pointing out I had prepaid she checked the system and stopped demanding money.
I was then thrusted my keys and told "YOUR ROOM IS UPSTAIRS". As I did not know where the stairs were I thought better of asking again and went hunting. Whilst attempting to find my room I came across some other guests also hunting for their roo, so was pleased to know I was not alone in the game of 'give us a clue' when being given the room key.
Other items to note:
- Parking is not free and about 5 mins walk away,
- The room:
- Basic and somewhat clean
- Walls are paper thin
- The window didn't lock (with roof walk way outside),
- Limited plug sockets,
- Clear corrugated plastic used for ceiling / roof on landing
David
Stayed 1 night in Feb 2025