Malmaison Cheltenham

Eco-certified hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Breakfast, lunch, dinner served; British cuisine

Club Deluxe Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service
Bar
24/7 front desk

Explore the area

Bayshill Road, Cheltenham, England, GL50 3AS

Place, The Promenade
‪7 min walk‬
Place, Cheltenham Town Hall
‪7 min walk‬
Place, Cheltenham Racecourse
‪4 min drive‬

Room options

Cosy Double

Wonderful

Sleeps 2
1 Queen Bed

Standard Double Room

Very good

Sleeps 2
1 Queen Bed

Club Room

Wonderful

Sleeps 3
1 Queen Bed

Club Deluxe Twin

Sleeps 3
2 Twin Beds

Club Deluxe Room

Very good

Sleeps 3
1 King Bed

Junior Suite

Exceptional

291 sq ft
1 bedroom
Sleeps 3
1 King Bed

Signature Suite

Exceptional

506 sq ft
1 bedroom
Sleeps 3
1 King Bed

About the neighborhood

Cheltenham

Located within a 5-minute walk of Imperial Gardens, Malmaison Cheltenham is within a 15-minute stroll of Statue of Edward Wilson. This 61-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

The Promenade - 7 min walk - 0.4 miles
Cheltenham Town Hall - 7 min walk - 0.4 miles
University of Gloucestershire - 12 min walk - 0.7 miles
Pittville Park - 2 min drive - 1.1 miles
Cheltenham Racecourse - 4 min drive - 1.9 miles

Getting around

Cheltenham Spa Station - 18 min walk

Restaurants

‪Bosco Pizzeria - ‬6 min walk
‪Coffee #1 - ‬4 min walk
‪The Ivy Montpellier Brasserie - ‬2 min walk
‪Harry Cook Free House - ‬4 min walk
‪No 131 - ‬4 min walk

About this property

Malmaison Cheltenham

Eco-certified hotel with a 24-hour front desk and a restaurant

Malmaison Cheltenham features free WiFi in public areas, meeting rooms, and a business center. Self parking is offered for GBP 10.00 per night. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a library, a terrace, and laundry facilities.

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pet friendly
Free WiFi
Restaurant
Air conditioning

$96 nightly

Oct 26 - Oct 27

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking on site (GBP 10 per night)
Limited onsite parking

Food and drink

Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
A bar/lounge
A restaurant

Restaurants on site

Chez Mal Brasserie

Things to do

Library

Family friendly

Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Wedding services

Business services

Business center
Meeting rooms

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Elevator
Grab bar near toilet
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

Banquet hall
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle

Desk
Heating
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property welcomes pets for GBP 25 per pet, per night
Dogs only
2 total pets
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 30.00 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
Self parking fee: GBP 10.00 per night
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 30.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a smoke detector

Check-in: 3 PM
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a smoke detector.
Cashless payment methods are available for all transactions.

Property is also known as

Malmaison Cheltenham Hotel

Malmaison Cheltenham Cheltenham

Malmaison Cheltenham Hotel Cheltenham

Frequently asked questions

Is a free cancellation option available at Malmaison Cheltenham?

Malmaison Cheltenham offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see close to Malmaison Cheltenham?

This hotel in Cheltenham is within a 10-minute walk of Cheltenham Town Hall, The Promenade, and Imperial Gardens. You'll also find Everyman Theatre and Cheltenham Art Gallery and Museum less than a mile away.

Will I be able to park at Malmaison Cheltenham?

Yes, parking is offered for GBP 10.00 per night.

Does Malmaison Cheltenham include a casino at the property?

No, Malmaison Cheltenham doesn't have a casino.

Is there an indoor pool at Malmaison Cheltenham?

No, there is no indoor pool at this hotel.

Is Malmaison Cheltenham a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and Egyptian cotton sheets as well as a bar.

Are there hot tubs at Malmaison Cheltenham?

No, this hotel doesn't have a spa tub.

Does Malmaison Cheltenham have a restaurant with a breakfast menu?

Yes, Malmaison Cheltenham serves a full breakfast for a surcharge each morning at Chez Mal Brasserie.

Does Malmaison Cheltenham allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Malmaison Cheltenham for a fee of GBP 25 per pet, per night. The property also provides food and water bowls.

Does Malmaison Cheltenham have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Malmaison Cheltenham?

No, there aren't any guestrooms with balconies at Malmaison Cheltenham.

Does Malmaison Cheltenham have a wedding venue?

There are wedding services available at Malmaison Cheltenham if that's in your vacation plans.

Malmaison Cheltenham Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Jessics

Business traveler

Jul 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Jul 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

2/10 Terrible

Andrew

Jul 2, 2025

Stayed 4 nights in Jun 2025

8/10 Good

Anew

Traveled with partner

Jul 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything excellent, except for the air-con which struggled to bring the temperature down

Stayed 1 night in Jun 2025

6/10 Okay

Mary

Jun 30, 2025

Liked: Cleanliness, staff & service

Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Jun 30, 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

Iain

Jun 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great hotel and good location for easy walk into the town, local restaurants and bars within easy reach. Clean hotel undergoing some exterior improvements but not in a bad condition and unobtrusive too. Comfy room with all you need

Stayed 2 nights in Jun 2025

8/10 Good

Amanda

Business traveler

Jun 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jun 2025

8/10 Good

Mark

Traveled with group

Jun 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

10/10 Excellent

Garry

Jun 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, great location, superb hotel!

Stayed 2 nights in Jun 2025

10/10 Excellent

darren

Jun 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Business traveler

Jun 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely relaxed hotel

Stayed 1 night in Apr 2025

10/10 Excellent

Brad

Business traveler

Jun 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 1 night in Jun 2025

10/10 Excellent

James

Jun 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

8/10 Good

Verity

Jun 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish and comfortable hotel in great location.

Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!

Stayed 2 nights in Jun 2025

8/10 Good

Fran

Jun 8, 2025

Liked: Cleanliness, staff & service

Shabby room,dark bathroom poor toiletries

Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Jun 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Stayed 1 night in May 2025

8/10 Good

Jane

Traveled with group

Jun 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was clean and of a high standard. There was a comfortable lounge, a terrace and conservatory, but on one day these were closed to hotel residents due to a private function. Hotel guests should be able to use the facilities they have paid for, or at least be informed that facilities will be closed during their stay, and be compensated accordingly.

Stayed 2 nights in May 2025

10/10 Excellent

Kate

Traveled with partner

May 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay for our anniversary, parts of the room are getting worn and you can see they are older but still a lovely room.

Stayed 1 night in May 2025

6/10 Okay

jonathan

Traveled with group

May 27, 2025

Disliked: Amenities

Staff mostly incompetent - especially bar staff. Needs updating.

Stayed 3 nights in May 2025

10/10 Excellent

Gerald

Traveled with partner

May 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This well located hotel is well managed with excellent front of house staff. They are really helpful and friendly. It is very quiet with good facilities and quality food options.

Stayed 1 night in May 2025

8/10 Good

Fran

Traveled with partner

May 24, 2025

Liked: Cleanliness, property conditions & facilities

Lovely hotel, friendly staff. Given an upgrade for my birthday which was lovely and very generous. Plug points were very well hidden, maybe a little sign pointing them out would be useful. Great drinks and food offers but not well advertised in the room, we would have been enticed back had we known, there should be information in the room about these.

Stayed 2 nights in May 2025

6/10 Okay

Susan

Business traveler

May 23, 2025

I felt like I was sleeping in the corridor. Bed so close to the door every passer by could be heard. Noise above woke me up at 4am as taking a shower and then heavy stomping continued. Very close to busy roads, so again noisy and with air conditioning that didn’t work properly it made for a hot night! Pillows and bed extremely uncomfortable. Sheets didn’t fit bed properly. Very dark bathrooms and limited toiletries. Grubby stairs and main areas. Overall an expensive experience for a poor nights sleep. Will not be revisiting.

Stayed 1 night in May 2025