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Malmaison Cheltenham

4.0 star property
Hotel in Cheltenham with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Front of property
Lobby sitting area
Breakfast, lunch, dinner served; British cuisine
Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services

Explore the area

View in a map
Bayshill Road, Cheltenham, England, GL50 3AS
  • Place, The Promenade
    ‪7 min walk‬
  • Place, Cheltenham Town Hall
    ‪7 min walk‬
  • Place, Everyman Theatre
    ‪9 min walk‬

Room options

View all photos for Cosy Double

Cosy Double | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Cosy Double

9.0 out of 10
Wonderful
(23 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Standard Double Room

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Room

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe Room

Club Deluxe Room | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Club Deluxe Room

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, in-room safe, desk, blackout drapes

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area | Flat-screen TV

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cheltenham

Located within a 5-minute walk of Imperial Gardens, Malmaison Cheltenham is within a 15-minute stroll of Statue of Edward Wilson. This 61-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • The Promenade - 7 min walk - 0.4 miles
  • Cheltenham Town Hall - 7 min walk - 0.4 miles
  • Cheltenham Art Gallery and Museum - 8 min walk - 0.5 miles
  • Everyman Theatre - 9 min walk - 0.5 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪No 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie - ‬2 min walk
  • ‪John Gordons - ‬4 min walk
  • ‪Coffee #1 - ‬4 min walk
  • ‪Montpellier Wine Bar - ‬2 min walk

About this property

Malmaison Cheltenham

Hotel in Cheltenham with a 24-hour front desk and a restaurant
Malmaison Cheltenham features free WiFi in public areas, meeting rooms, and a business center. Self parking is offered for GBP 10.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a library, a terrace, and laundry facilities.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.

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Hotel du Vin & Bistro Cheltenham
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  • Free WiFi
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8.8 out of 10, Excellent, 821 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 25 per pet, per night
  • Dogs only
  • 2 total pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 30.00 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Frequently asked questions

Is a free cancellation option available at Malmaison Cheltenham?

Malmaison Cheltenham offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Malmaison Cheltenham?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at Malmaison Cheltenham on Feb 15, 2026 start from $81.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Malmaison Cheltenham?

This hotel in Cheltenham is within a 10-minute walk of Cheltenham Town Hall, The Promenade, and Imperial Gardens. You'll also find Everyman Theatre and Cheltenham Art Gallery and Museum less than a mile away.

Is there parking available at Malmaison Cheltenham?

Yes, parking is offered for GBP 10.00 per night.

Does Malmaison Cheltenham include a casino at the property?

No, Malmaison Cheltenham doesn't have a casino.

Is there an indoor pool at Malmaison Cheltenham?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Malmaison Cheltenham?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and Egyptian cotton sheets as well as a bar.

Does Malmaison Cheltenham have a hot tub?

No, this hotel doesn't have a spa tub.

Does Malmaison Cheltenham have a restaurant with a breakfast menu?

Yes, Malmaison Cheltenham serves a full breakfast for a surcharge each morning at Chez Mal Brasserie.

Does Malmaison Cheltenham allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Malmaison Cheltenham for a fee of GBP 25 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Malmaison Cheltenham?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Malmaison Cheltenham?

No, at Malmaison Cheltenham, there aren't any guestrooms that list a balcony.

Does Malmaison Cheltenham have a wedding venue?

There are wedding services available at Malmaison Cheltenham if that's in your vacation plans.

Malmaison Cheltenham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 995 reviews
Rating 8 - Good. 315 out of 995 reviews
Rating 6 - Okay. 107 out of 995 reviews
Rating 4 - Poor. 60 out of 995 reviews
Rating 2 - Terrible. 20 out of 995 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
….
Stayed 1 night in Oct 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service

Nice staff

Nice staff, underground parking very awkward and not really suitable for a large car. Beds weren’t the best as the mattress dipped in the middle, the sink in the bathroom was slow to drain. But other than that it was a good stay with nice staff, good breakfast, nice hotel in a nice location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Caroline Anne

Stayed 2 nights in Oct 2025

6/10 Okay

Martyn

Traveled with partner
Liked: Cleanliness, staff & service
Lovely hotel. Staff great. Very disappointed that not made aware at time of booking that there was a wedding which meant no food available to order and parts of hotel not accessible. Room 130 was very noisy and not the best nights sleep.
Stayed 1 night in Oct 2025

10/10 Excellent

kate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Devante

Stayed 1 night in Sep 2025

8/10 Good

Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean. We stayed in Cheltenham for a wedding so unfortunately didn’t visit the rest of the hotel as we were short of time but it appeared to be very chic
Stayed 1 night in Sep 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, needs improving

Pretty nice hotel but I was disappointed at little things in the room that didn't work- a lot of switches that didn't activate anything; shower head pointed directly onto the sloped edge of the bath so both me and my partner slipped when trying to shower (yes I know there is a bath mat provided but I also didn't expect to be showering on a hill). Service at breakfast was poor considering it was the last hour of breakfast and there were only two other parties dining. Food was good but service staff spent more time clearing other empty tables than removing our dirty plates that had collected as you would expect during a continental breakfast. And it wasn't like we overstayed our welcome past the 10am end of the breakfast slot.
Stayed 1 night in Aug 2025

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel - breakfast could be better

This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff "sullen" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.
Stayed 2 nights in Aug 2025

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service

Typical Malmaison "okay" standard

It was okay. Air conditioning wasn't working in our room and front desk was great in moving to a junior suite, but that felt tired with creaky floors and doors. Plus music that went on through the night
Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Stayed 1 night in Aug 2025

10/10 Excellent

KATIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Cheltenham. Beautiful building, delicious restaurant food and exception service. Comfy rooms and great service.
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel perfectly situated

Great Boutique style Hotel. We stayed in the spacious signature suite. The room was clean but bed was not great. Shower was fantastic but sink tap flow of water was very poor ( no pressure). Hotel overall is looking a bit tired. Walls and floors could do with a re paint and polish. Staff excellent and breakfast very good.
Stayed 1 night in Aug 2025

10/10 Excellent

Nicola

Stayed 1 night in Aug 2025

10/10 Excellent

Jack

Stayed 1 night in Aug 2025

4/10 Poor

Shileen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malmaison.

Good experience overall and good staff experience. Room is really well set up for business travelers
Stayed 2 nights in Jul 2025

4/10 Poor

Steven

Business traveler
Disliked: Room comfort

Had better Malmaison experiences

I was looking forward to my stay at the malmaison ahead of an exam the next day. I have stayed at other hotels in the chain and the stay has always been great.
Stayed 1 night in Jul 2025

10/10 Excellent

Zunaid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hidden gem
Stayed 1 night in Jul 2025

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025