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the location and breakfast and some of the staff are clearly a great value. However the bathroom in general are not at par with a 2* star hotel. The closet door was broken. The shower only had a curtain and floor corners had signs of aging and sticky. On second day while I was on a work call, the house keeping lady comes in and even if I told her to come later as I’m in a call, she didn’t bother she kept coming in and dumped towels on my luggage and was checking the closet door. I told her to go and come back. She have a look and left and that day they didn’t clean the room. The bathroom soap gel was not refilled on day 2 as the lady decided not to come. And you are given only 1 travel size gel. The 3rd day was pleasant. But overall for what I paid I was tad upset. In short I will have marked it as very good if the housekeeping didn’t mess up and bathroom has more soap and was not sticky.

Staff was great, elevator is tired, but I loved the proximity to everything

Got in early, Checked in early, left the bags and went to visit World Trade One . room was available at 2 PM. It was a short 24 hour trip to New York , so essentially room was needed just ro sleep in it, It was great, the view from the second highest floor in hotel was nice .

Location! Location! Location!

Location is the number one reason to stay here. Right across from Central Park. BUT you don't actually get a view of the park unless you book a room on a higher floor on the west side (5th Ave side) or corner room (called Park View). We stayed in an Exec King Suite on the 5th floor because we wanted a sitting area separate from the bedroom. No view whatsoever from the windows; just the adjacent building. Also, there isn't anywhere in the hotel - a bar, a sitting room, even a window - that you can access to see the Central Park view. If the view is important to you, you have to book the right room. There were a few small details that were less than ideal; not dealbreakers but not what I expected for a luxury hotel that cost us $1000/night: no coffee maker in the room - we had to call down and have them bring us one several electrical outlets didn't work no usb charging ports anywhere (it is an old hotel but still) we used the wine glasses from the cabinet and although housekeeping removed them the next day, they weren't replaced no room in the mini-frig for personal items took a very long time to get hot water out of the bathroom and shower faucets bathrobes were on the small side if you want to order in food from other establishments, the delivery person isn't allowed to bring it to your room; they have to leave it with concierge who then sends someone up to your room with it All in all, we wouldn't stay here again.

The best hotel I have ever stayed in!

Staff was great! Good amenities. The lobby bar was convenient & the food was good. Older hotel though. The room carpets need to be removed or replaced. They are not clean & are ripped in places.