Cheap flights To Puerto Cancun (CUN) from $91

Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

Its all about the Staff here in addition to the splendid property and food!

HOTEL STAFF IN DINNING ROOM NEEDS REINFORCEMENT ON CUSTOMER SERVICE AND BE MORE PLEASANT ON SERVICE; CLEANING STAFF ITS OUTSTANDING. ENTERTAINMENT STAFF IS AWESOME. HOTEL.NEEDS LIVE MUSIC NOT DJ'S EVERY DAY, PEOPLE GOES THERE TO HAVE FUN, DRINK AND DANCE !!!!

Its all about the Staff here in addition to the splendid property and food!

Pros: We stayed in one of the beachfront bungalows and had our own private beach access, lounge chairs, even hammocks. THUMP THUMP THUMP My spouse is AFAB non-binary, post-chest surgery and was able to lie in the sun without a top -- something hard to do in a lot of beach spaces. The room looked nice and the bed was comfortable; toilet was separate from sinks and shower, which always helps with 2 people. THUMP THUMP THUMP Cons: The hotel next door plays really loud music from mid-afternoon until midnight or 2am, depending on the night. It's not Maya's fault, but the sound carries over the beach. We chose to go to Tulum because we heard it was quieter than Cancun, but this is unfortunately in the party district. THUMP THUMP THUMP I was able to tune out the music with ear plugs, but this meant that there was no falling asleep to the sound of the waves. My spouse had a harder time with it and had to take sleep aids because the THUMP THUMP THUMP was driving them insane. The lighting in the room is very ambient and relaxing at night, but there is almost no light by the bathroom mirror. THUMP THUMP THUMP If you want to put on makeup or shave, leave the room and find one of the random mirrors gracing the grounds around the hotel. At night, forget it. The restaurant turned us away at 5pm when they close at 6, told us to come back at 8. When we got food at 9 it was cold and underwhelming. If the THUMP THUMP THUMP in this review drives you nuts, look for a different hotel.

We had a very good stay. We stayed in the Platinum section in the Honeymoon suite. This room was very large, had a jacuzzi tub and a round king size bed. We had a swim out room that also had a jacuzzi tub on the patio although it was not in great shape. We also had a plastic chair outside that was broken almost in half. The staff was mostly nice with a few that just didn't seem to be happy to be there. We tipped generously, but that didn't seem to matter. On the Platinum side there are really only three dinner options. The sushi restaurant was great. We all loved the food. We did not try the hibachi. You need a reservation to do that portion. There was also an Italian restaurant that was very good as well. And a buffet for breakfast, lunch, and dinner options. We had a server named Brian for breakfast every day. He was the best. For pools that are adults only we had two. Our swim out room pools, and another larger pool. Both had bars. Drinks were hit or miss. They could make the normal stuff such as Pina Coladas and Dirty Monkeys. They could also make some mixed drinks such as rum and coke, etc. Not much else. We found a few shots that our group enjoyed, but most were full of their mixer that tasted more like lemon juice. Overall we enjoyed ourselves, but spoke to a few that had just horrible experiences. If you're looking for a cheap vacation, this could be it, but you get what you pay for here.

Everything was amazing! The daily breakfast that was included was absolutely delicious! We highly recommend the French fries and guacamole pool side as well. Luis, our pool side attendant and Aram, our concierge, were top notch, along with everyone else that works there! Our only challenge was we weren’t aware it was a cashless resort, so we weren’t able to break our big bills for individual tips. We recommend you bring small bills ($1’s and $5’s) for tipping purposes!

Staff was wonderful. Miguel took great care of us at the pool all week.