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Immaculate clean. Helpful and hospitable staff. The laundry ameneties are functionable. Dryer dried fast! The kitchen is well equipped. You have anything you need in a kitchen. The only thing I wish they provide is body lotion! :)

It’s our family’s first time staying in ueno neighborhood. We visited Japan and other prefectures before, however this trip was focused just Tokyo. We wanted a more spacious room with a laundry machine and small kitchenette. Also, we wanted to be away from the busy streets and crowds but also close enough to all the other attractions by train or taxi. Tabi Ueno checked all of these. Our room was clean and spacious for Tokyo standards. We stayed one week in July. Japan summers are hot and humid so having a washer/dryer machine in our room was priceless. The apartment provides detergent for one load but you can easily purchase your own at 7-11 or family mart which are easily accessible from every street near the hotel. The location is close to Ueno station with several train lines. It’s walking distance to Ameokyo Street with plenty of restaurants, malls and shopping. I always find Tokyo to be a bit overwhelming with the crowds and shops. I thought Ueno would be somewhat less crowded but it is slightly less. The room was cleaned once midweek of our stay which was perfect. They provided a handheld vacuum which came in handy. Plenty of clean towels, slippers, cups, refrigerator and pajamas are provided.

I loved it!!!

Perfect location

We had a wonderful stay at Hoshinoya Tokyo. The location is incredibly convenient, as you can easily walk to both Otemachi Station and Tokyo Station through the underground passageways. The staff were exceptional. They were always attentive, prompt, and professional, and they were especially kind and welcoming to our child, which made our stay even more enjoyable. The onsen on the 17th floor was a perfect place to relax after a day of sightseeing. It was peaceful, clean, and beautifully maintained. We also loved the guest lounges on every floor. They were comfortable places to unwind, and the complimentary drinks and snacks were a thoughtful touch. Overall, Hoshinoya Tokyo exceeded our expectations, and we would happily stay here again.

If you are looking for tranquility in the middle of a big city, this hotel is for you! The staff were so helpful and friendly and the gardens on the property were incredible. Beds are smaller and harder than expected but we made them work. The only other thing that I didn’t care for was having to pay to use the pool. That was strange…so we only went one time, which was a bummer.