2/10 Terrible
Vijayamohanan, Los Angeles
Traveled with family and small children
Jun 16, 2025
Disliked: Cleanliness, amenities
Disappointing Check-In Experience and Poor Cleanliness Standards
Our visit to the hotel for Lord Krishna’s pilgrimage was unfortunately disappointing.
The check-in process was slow and disorganized. The staff initially brought up the wrong reservation under a different customer’s name. After that was sorted, I provided my U.S. driver’s license as a form of ID, but they insisted on seeing a visa. As an Indian citizen, I found this confusing—what would have made more sense is simply asking if we were Indian citizens and requesting a passport copy if needed.
We had booked two family rooms with two bedrooms each. Upon arrival, we found that the bed linens in both rooms were stained and clearly not clean. We raised this concern multiple times, and although the staff replaced the linens, each new set also had visible stains. When I escalated the issue to the manager, he blamed the laundry vendor. Regardless of the reason, this level of cleanliness was unacceptable and disrupted the comfort of our stay.
The towels also had dirty marks, and basic room amenities like conditioner were not provided—we were told they don’t carry it at all. Due to the persistent quality issues and lack of resolution, I decided to check out early instead of extending our stay.
Given the spiritual purpose of our visit, we had hoped for a peaceful and pleasant experience. Unfortunately, the hotel's service and cleanliness standards fell short.
Vijayamohanan
Stayed 1 night in Jun 2025