There is only one suggestion that I would make. My husband and I had an 8 am tee time. Being diabetic, there was nothing in the coffee shop I could eat. I suggest hard boiled eggs, fruit, etc. Also, we are early risers so something other than a sweet would be good.
Awful, awful customer service. It's now been one month since I've been emailing and leaving voicemails in regards to an incorrect charge on my credit card and nobody at this hotel has the decency to respond. Not to mention I came for a little Christmas getaway, had to do with the hotel lacking enough staff members for the amount of people that were there (and there weren't even that many people there). We made a reservation for Christmas dinner at Keswick Hall's restaurant, Fossett's, weeks in advance since they were having a special Christmas prix fixe menu we were looking forward to. Sadly, we never got to eat that meal since the sole (!) waitress who we saw that night never came to our table. I let the person at the front desk know about our experience, she apologized and told me the manager would be in touch with me via email. Surprise! Aside from also not hearing back about the wrong credit card charge,it's been nearly 3 weeks- no email from the manager. I wonder- perhaps this manager trained the waitress who never acknowledged us that night--that would make a lot of sense. Don't spend money at this place--so many better options out there with actual customer service.
Incredible hotel with even more incredible staff. I would highly, highly recommend this place to anyone.
Keswick Hall & Golf Club places you within a 15-minute drive of popular attractions such as Monticello and Downtown Mall. This 48-room hotel welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a full-service spa.
Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Start each morning off right with cooked-to-order breakfast served for a fee.
Guests can expect to find flat-screen TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and bathrobes, and memory foam beds with premium bedding and down comforters ensure a restful night. IPod docks, free minibar items, and free newspapers are other standard amenities. Housekeeping is available on request.
Keswick Hall & Golf Club features a golf course, a full-service spa, and 2 outdoor pools. Onsite parking is offered for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this luxury hotel include a gym, outdoor tennis courts, and a spa tub.
There is only one suggestion that I would make. My husband and I had an 8 am tee time. Being diabetic, there was nothing in the coffee shop I could eat. I suggest hard boiled eggs, fruit, etc. Also, we are early risers so something other than a sweet would be good.
Awful, awful customer service. It's now been one month since I've been emailing and leaving voicemails in regards to an incorrect charge on my credit card and nobody at this hotel has the decency to respond. Not to mention I came for a little Christmas getaway, had to do with the hotel lacking enough staff members for the amount of people that were there (and there weren't even that many people there). We made a reservation for Christmas dinner at Keswick Hall's restaurant, Fossett's, weeks in advance since they were having a special Christmas prix fixe menu we were looking forward to. Sadly, we never got to eat that meal since the sole (!) waitress who we saw that night never came to our table. I let the person at the front desk know about our experience, she apologized and told me the manager would be in touch with me via email. Surprise! Aside from also not hearing back about the wrong credit card charge,it's been nearly 3 weeks- no email from the manager. I wonder- perhaps this manager trained the waitress who never acknowledged us that night--that would make a lot of sense. Don't spend money at this place--so many better options out there with actual customer service.
Incredible hotel with even more incredible staff. I would highly, highly recommend this place to anyone.
