Fairmont Le Manoir Richelieu4.5 out of 5.0
Recent guest reviews
Excellent hotel, fabulous location, great service. Can't wait to return The room was very comfortable,clean and with a great river view. The food and service was excellent. The amenities were top class, pool exercise room etc. The stores in the hotel had a good selection at reasonable prices. The grounds were a pleasure to walk in.
Everything is just perfect ! Our children paid us a week-end there and I am thankful to them for sending us there ! We had a great diner. Next morning we had the brunch that was also excellent. Lot of local food to discover. Employees are attentive and give great service.
What a stunning resort-like Fairmont property. Tucked away up-river from Quebec City, we stayed in the height of summer (when it was pricey) and yet it was packed with other families and travellers, and those wanting to partake in the casino next door. I was stunned that all were very happy to pay for the premium (additional) cost services/restaurants/amenities at the hotel (though there is not much else around). So budget accordingly and don't necessarily plan to keep up these these Francophone Jones'! But to save on shopping or a beer or a snack, instead of the hotel head down the hill (just past the casino, water/cliff edge) - there is a wooden & steep staircase that takes you down to the river docks. Here you will discover a charming little streetscape and mini-village of B&Bs, homes, the local train station, and some restaurants. Worth the short trek and fun to explore! Plus, you'll save money and find a charming little spot, day or night. But back to the hotel/resort itself: don't be put off - all here is premium quality, superb environment and ambiance, and a classic style and historic setting that can't be beat. In summer/fall you *might* even get to see beluga whales right from shore (from the hotel itself)! Old world hotel/resort feel, classic - and yet all is clean, upscale, and polished throughout. Just to sit out on the lawn by the river or on the terrace is wonderful! Rooms are decent size and no complaints. There are some spectacular upgrades possible too - for room size, jacuzzi rooms, suites, etc. This is a full service resort as well - so tennis count, multiple pools (open year-round), and all manner of other amenities and bikes and other things that the resort fee already pays for. Our special rate already included a free breakfast buffet and it was absolutely endless and of the best quality! Endless food stations, made-to-order omelettes, and everything else to get stuffed on. Skip the casino directly next door and across from the front door - nevertheless & spoiler alert that a majority of patrons of the hotel are solely focused on it (the top suites and top floor are free for the high rollers) - but you don't have to be and it's easily avoided. Don't miss the opportunity to check out the surrounding towns in the vicinity - the one just up the road, La Malbaie, is quaint and lovely, but is actually one of the more bland spots. You'll probably have a rental car to get here already anyway, so do go for a drive and sample the other nearby towns with their historic and overbearing Catholic churches that dominate each setting. Baie-Saint-Paul is the absolute gem of the region, and can't be missed! Can't wait to return!
The hotel is beautiful - one feels like they are staying in a royal castle during their visit. Before I even arrived, I received an email to check-in online. When I arrived, my keys were waiting and I was able to go straight to my room, a pleasure having driven 9 hours. While the room is on the smaller size, it was well done and had everything that you needed. The bed was comfortable and every staff member on the property went above and beyond to be helpful. Room service was delivered quickly and the food was good. A very memorable and relaxing stay - great job Fairmont Le Mainoir Richelieu!
welcome reception, warm atmosphere, friendly staff. We were both very impressed with the quality of the food , great presentation, especially when the bread came in a small paper bag. Very original!.Good selection for breakfast you could not ask for better.
Sheets and robe dirty. Terrible experience at the restaurants; we have been waining for hours to be served. Free parking for the hotel is located too far, as proximity parking is full because of the casino. The 5 start restaurant is only open once a week (and of course we found out after). etc. Definitely this hotel is not worth its price.
We stayed here for a couple of nights upon our return home. We love the Malbaie / Baie St. Paul area. The outside of the hotel is beautiful and the views of the St. Lawrence are stunning. The interior of the hotel needs upgrading. It is a historic hotel with classic furniture but the carpets are worn, some furniture in the common areas with torn leather. The room was very nice and was well appointed. The hotel was expensive which I don't mind if I get my money's worth. However in this case I didn't feel we did. There was a nightly resort fee but I am not sure why. There were limited amenities to merit the fee.
It is a nice place to get away and enjoy the nature as well as relaxing while having drinks. The casino is fun if you like to gamble. The staff is polite and the rooms are very clean. I would go back again.
It has been 8 years since our last visit and it was just as wonderful this time as last time. The room we got was immense. The bed was very comfortable and service was impeccable. When we did not get our morning paper on day one, the hotel staff apologized profusely and searched high and low for one. When we got back in the late afternoon, there was a paper waiting in our room. My husband was a happy guest. My only complaint was the shower door which made this terrible loud noise when you opened it. Minor in nature. The outside heated pool is the best feature of this resort. It was cold outside 13 Celsius but the pool water was warm and inviting. Spent two afternoons in the pool and hot tub. Magnifique!
I've been wanting to revisit Pointe-au-Pic/La Malbaie or a long time, and my upcoming birthday inspired me to make it happen. What struck me first about "Le Manoir" was the nice response I received from the Concierge when I wrote asking about getting a rental car. I explained, subsequently why we were returning to the area on my birthday and she sent me a list of restaurants in the area including, of course their five star restaurant, and when I wrote back she enthusiastically booked my celebration dinner reservation. Upon arriving at Le Manoir, I spoke to the Concierge and she remembered why we were there, presented me with a birthday card and said she was expecting me a little later as she had wanted to place it in my room. We checked in, went for lunch and when we returned to the room there was another card and a cupcake! Our room, while on the small side, was well appointed and quiet and the king size bed was very comfortable. Towels were fluffy and soft, lotions etc were high quality and in general it was everything one expects from a Fairmont. We were truly over-whelmed with how many people seemed to know of my birthday which made the stay a very welcoming experience. My only criticism, and this is because I travel for business, is that having to pay for every little thing, even a bottle of water left on the nightstand, is annoying when paying top dollar for a room. Otherwise an all around great stay made special by the Concierges and other staff.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 2281 reviews