Fairmont Le Manoir Richelieu4.5 out of 5.0
Recent guest reviews
Attended an annual conference of an association that always stays at a Fairmount property. Compared to Whistler; Banff and Lake Louise the admin was oppositional and fought us continually before our arrival. On the plus side, the rooms are clean as are the public spaces and the food was superb. Not enough, however, to return here. Next year we will be at another Fairmont
beautiful hotel very well located by the river great rooms and also casino on the same grounds food is amazing. would recommend this Fairmont hotel to all my friends and family its a great get away from every day hustle
I have stayed in Fairmont hotels on business trips in the past but not here. When my wife and I toured parts of Eastern Canada in September 2017 we planned to stay mainly at Fairmont hotels. That by itself is a recommendation, especially as no-one else was paying the considerable bill this time. Le Manoir Richelieu is around 90 minutes from Quebec. It is a grand place with great facilities on site (there is a mandatory resort fee) and this is definitely an area for activity – winter and summer sports, walking and so on. There are big public areas in the hotel and a walkway to the slightly tacky casino (aren’t they all) The bathroom was small, not uncommon of hotels of this type built when providing space for a full en-suite bathroom was not a priority. Also, our two-day visit happened to coincide with a big golfing event. With everyone wanting break fast at the same time there was a bit of a wait, but not too bad (and of course the Tee-times were booked out) A recommendation for dinner a short drive (or a long walk) is Chez Truchon in nearby La Malbaie town. The surroundings there are not as grande as the hotel, but the food and service were excellent.
The 6th of 7 Fairmonts we stayed in whilst touring Eastern Canada. Our deluxe room was big with 2 double beds, sitting area and lovely bathroom (with a bath which we very much appreciated) On arrival we found a few items in drawers including a packet of biscuits and some clothes behind the sofa which hadn't been removed and the TV was of a poor quality. Despite that, a lovely room with helpful and friendly staff. Sylvie on reception was particularly helpful in recommending places to eat and organizing our reservations and taxi. A stunning location. Free self car parking arrangements were confusing and not easy to find
This is a nice hotel, but if you are expecting a Fairmont on par with the Banff Springs or Pacific Rim, it isn’t quite what you will expect. The hotel seems to lack an eye for detail that would help increase the character, coziness, ambiance, etc.—for example, they have changed all the lights to LED (good for environment, I admit), but it creates a white, cafeteria-like glow on the whole place. Not cozy. The charm of an historic Fairmont seems lost somehow, because of the lights but also just in general. The lights are turned up too high, fire places are seldom lit, and the food and service is hit or miss. To me, the best part of a Fairmont is just that—the character and the service. So, compared to most hotels around this is great, possibly one of the best. Compared to other fairmonts...I would choose to visit anor location.
The property is lovely, and much of the staff very helpful. However, even though guaranteed a room with a view and a handicap accessible room (traveling with my elderly mom in a wheelchair) we were told no view rooms were available and "handicap accessible" was a bath with a tub and a support bar that could not be reached because of the placement of the toilet. Dave Belley, the Activities Manager was able to help us the next day, and was a bright spot. We were changed to a larger room which at least had a shower. The food at the restaurant was excellent, through the service poor. The food from room service was just bad. I loved the area, not sure I would stay here again.
You will not regret your trip to La Malbaie as the old world charm of the Manoir Richileu is worth every minute of travel. All aspects of this charming hotel and location are extraordinary. We return every year to relish all that it has to offer.
Great location with a view of the St. Lawrence in beautiful La Malbaie. The hotel is tired & in desperate need of updating & showing its age. We booked a room with a King bed got a Queen. Had problems getting toiletries on two occasions & when we called the reception & house keeping well the answer was is there something wrong! Then they apologized for the inconvenience. The restaurant is something else, mediocre food & the cutlery needed a good clean. Parking is a nightmare as being alongside a casino one could spend a long time looking for a spot but the concierge said that they would park the car for a fee of $25/30 a day...hmmm what about parking spots for the hotel guests! After our four day stay we were glad to leave for Montreal & stay at a 4* hotel with better conveniences & no hassle at virtually half the price.
Spent 3 days on business (conference) and was very happy with everything...except the lunchboxes.that were given for lunch. Everything else was "A" Okay. Would recommend to anyone especially if you've never been to Charlevoix.. What a beautiful site..
Did a two night stay at Le Manor Richeliu on our recent visit to Quebec. Photos had always stunned, and there was mention of Beluga whales visible from the front steps. Didn't see any Beluga's there, but did have a most excellent stay. Room was spacious with a large, well appointed bath and a massive TV. Mini bar, etc all available, and all at a typically Fairmont premium. The hotel is nestled in a group of other hotel/resort/casinos, but you can't really see the others due to the heavily forested setting. Casino was smoke free and moderate sized. Didn't spend much time there as it was weekend night and it was quite crowded and noisy. The front steps of the old place are really something and the view is awesome. Service staff were a bit annoying at times, but the restaurant was excellent. Valet parking is quite reasonable and is well worth it as parking lots and garages can be pretty full with casino traffic. The town of La Malbaie is OK, not spectacular...though it is pretty close to Baie St. Paul which is an absolute gem not to be missed. This is a very scenic area to visit and is highly recommended. If you can splurge a bit for a castle-like hotel, this is your place.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 2429 reviews